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- 1. Tena Gifford 908-414-1788 giffordtena4@gmail.com 70 ChathamCourt East Windsor NJ 08520 OBJECTIVE: Challenging managementlevel assignment where I compassionately deliver superior customer service. SUMMARY: Over 20 years of achievement and experience in retail management and banking, with expertise in logistics, customer service, lead generation, and team training. PROFESSIONAL EXPERIENCE Banking & Insurance Financial Services Rep (TD Bank Jamesburg, NJ) 11/2015 – Present ● Customer Service Specialist ● Cross selling and upselling banking products ● Assured to build a rapport with every guest that enters our location ● Conducting product training sessions for new team members (credit loans and mortgages) ● Selling Licensed Products FDIC and none for the bank and their insurance partners Insurance Agent (TD Bank – Jamesburg, NJ) 12/015 Present ● Specializing in Financial Advisory, estate planning with solutions to maximize clients legacy ● Effectively exceeding Sales Revenue goals by 30% ● Building relationships with clients resulting in customer retention as well as referrals. Retail Management Account Care Manager (God Speed Delivery Service LLC – West Windsor, NJ) 02/2011 – Present ● Payroll Allocation ● Recruiting ● Lead Generator ● Customer Service Specialist for Commercial Accounts ● Bookkeeping Store Manager (Dollar Tree – Woodbridge,East Windsor, NJ) 05/2013 – 07/2015 ● Increased store sales by 4.1% (previous year before my hire sales were down by 3%) ● Rebuilt team for excellence in customer service ● District Trainer for Assistant Managers at over 13 Dollar Tree franchises ● Regional Recruiting Captain Assuring that the highest quality of talent was located in the community to fill the regions vacant positions. Creating Leaders through an teach one each one aspect of training.
- 2. Tena Gifford 908-414-1788 giffordtena4@gmail.com 70 ChathamCourt East Windsor NJ 08520 ● Shrink, Policy and Procedure Leader collaborating with our team of managers in protecting the stores profitability. Staying within payroll guidelines and monitoring travel expenses and more. ● Led a staff of 17 to 25 employees ● Responsible for scheduling, payroll and truck delivery planning Store Team Leader (Target Optical, Linden NJ) 01/2013 – 1/2015 ● Hiring ● Coaching ● Training ● Conducting Exit Interviews ● Recruiting ● Logistics Leader Store Manager (Avenue, Linden NJ) 02/2004 – 04/2007 ● Human Resource Functions ● Staff Development Awarded as the number one store in sales 2008 6% increase ● Shipping and Receiving Managed to decrease shrink by 2% ● Asset Protection Trained Excelled in Customer retention and growth ● Bank Drops Logistics Store Manager (Kmart, Linden, Plainfield NJ) 02/1996 – 11/2003 ● Completed store operational requirements by scheduling and assigning associates ● Maintained store staff by recruiting, selecting, orienting and training employees ● Achieved financial objectives by preparing annual budgets; scheduling expenditures; initiating corrective actions ● Secured merchandise by implementing security systems and measures ● Protected employees by providing a clean and safe work environment Education, Licenses & Certifications Mercer County College, Business Administration, Bachelor of Arts Program (currently enrolled) Kaplan, NJ State Insurance License Course Luxottica Retail Inc., Store Manager Basic Training Course Licenses & Certifications ● Licensed Life/Health NJ State Insurance Agent (Active) Renewed 2015 ● Luxottica Retail Inc. Certified Store Manager (02/2013) Professional & Civic Affiliations New Jersey Chaplaincy Volunteer; Advocate for the prevention of recidivism, life coaching Software & Tools Microsoft Word, Google Docs, Excel 2013, Quickbooks,)
- 3. Tena Gifford 908-414-1788 giffordtena4@gmail.com 70 ChathamCourt East Windsor NJ 08520