This document contains a summary of Phill Kroon's career experience and qualifications. It outlines over 30 years of experience in branch banking operations with Westpac Banking Corporation, including roles as an Assistant Bank Manager, Branch Manager, and Accountant at various Sydney locations. Key responsibilities involved people management, customer service, sales, compliance duties, and adapting to change. Highlights include awards for guiding branches to top rankings and representing Westpac at Olympic events.

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Phill Kroon
Profile
Financial services manager with 30+ years of experience in Branch Banking operations with
Westpac Banking Corporation.
Extensive experience in developing, motivating and mentoring a team to achieve quality
customer service and sales outcomes in a number of busy locations in the Sydney CBD and
suburbs.
Core strengths in people management with an ability to achieve deadlines whilst constantly
adapting to change in a fast paced customer service environment.
Strong attention to detail in monitoring compliance duties with an extensive customer
service and cash handling background.
Career Summary
Westpac Banking Corporation (1983 - 2015)
Assistant Bank Manager 275 George Street Sydney Nov 2013 - Sept 2015
Assistant Bank Manager Market & Clarence Sts Sydney Mar 2012 - Nov 2013
Assistant Bank Manager 126 Church Street Parramatta Nov 2010 - Mar 2012
Branch Manager 22 Station Street Wentworthville Aug 2002 - Nov 2010
Branch Manager 27 South Street Granville Jun 1998 - Aug 2002
Accountant 264 ChurchStreetParramatta Apr 1995 - Jun 1998
Accountant 122 Pendle Way Pendle Hill Mar 1993 - Apr 1995
Officer In Charge Westfield Parramatta Agency Mar 1992 - Mar 1993
Sub-Accountant 285 Merrylands Road Merrylands Mar 1990 - Mar 1992
Signing Officer 126 Church Street Parramatta Oct 1989 - Mar 1990
Teller 400 Victoria Road Rydalmere Jan 1983 - Oct 1989

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Career Highlights
Awarded a place at the Westpac NSW "Top Team" conference in 1999 for guiding the
Granville Branch Team to number four ranking in NSW network for sales and service results.
Selected to represent Westpac as a Team Member at the International Broadcast Centre
Branch during the Sydney 2000 Olympic Games.
Represented Westpac as Manager at the International Broadcast Centre Branch during the
2000 Sydney Paralympics.
Acted as a mentor and guide to newly appointed Bank Managers during my term in the
Sydney CBD, from 2012 to present date.
Extensive history of training and development in a number of fields including Health &
Safety, Security and Financial Operations (including Certificate 2 in Financial Services).
Assistant Bank Manager (Grade M1)
Responsibilities included management of the branch (along with Bank Manager), staff
training and development, all branch compliance activities, premises issues and customer
service duties. Responsible for the successful up-skilling of a team of four Tellers to a role of
Personal Banker under the "Westpac Best Bank" guidelines. Organised full clean-up and
closure of branch to move to new premises in August 2015 and acted as a mentor and coach
for three newly appointed Bank Managers.
Assistant Bank Manager (Grade M1)
Responsibilities included branch management, staff training and development, all branch
compliance requirements, premises issues and customer service. Responsible for the
successful training of five new recruits to the role of Teller and the development of three
existing Tellers to the role of Personal Banker, whilst ensuring Branch was highly successful
in meeting sales and service targets on a consistent basis. Ensured that staff efficiency
remained stable despite large personnel movements.

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Assistant Bank Manager (Grade A3)
Responsibilities similar to above including supporting the Bank Manager with the running
the branch on a "day to day" basis and dealing with all operations requirements. Ensured
branch was highly successful by training and mentoring the sales and service teams to
achieve excellent results. Acted as a Westpac representative to the Parramatta Chamber of
Commerce to network business opportunities for the branch.
BranchManager (Grade A3)
Ran the "day to day" operations of Granville and Wentworthville branches including staff
training and development, compliance activities, premises issues and Branch sales and
service results. Consistently delivered quality results achieving NSW Top Team Conference
in 1999 and achieved NSW Top Team awards over four consecutive quarters from October
2009 until September 2010 (when job role and title changed to Assistant Bank Manager).
Founding member of the Wentworthville Sales Committee to network and assist local
business.
Additional Information
Education
Higher School Certificate (1982) , Macquarie Boys High School.
Certificate 2 and 3 in Financial Services.
Interests
Golf, cricket, rugby league, reading and gardening.
Referees
Available on Request