Ronnie Terry has over 7 years of experience in IT security support, server support management, networking, and datacenter support. He currently works as a senior network engineer and administrator at Associated Medical Professionals of Central New York where he oversees network administration and maintenance. Prior to this role, he held several other network engineering and support roles for medical organizations in New York.

1. Ronnie Terry
247 West Fayette St.
Syracuse, N.Y. 13202
201-912-5723
Royaltci@gmail.com
Ronnie Terry
Key Skill Experience Last Used
IT Security Support 7+ years Current
Windows XP/7/8
MAC OS
6+ years
8+years
Current
Current
Windows Server 2003/2008/2012 7+years Current
VDI/ Virtualization 6+ years Current
Active Directory/Group Policy
Networking/Datacenter
Server Support Management
6+ years
4+ Years
6+ Years
Current
Current
Current
SUMMERY
I’m an enthusiastic network engineer with the necessary Skills and determination needed to
resolve complex networking issues. I have obtained experience working in High Volume
Financial and Medical environments with high demands and short turnaround windows. I posses
effective organizational skills and excellent working knowledge of networking and security
technologies and have a commitment to keep up to date with the latest developments.
Experienced in providing motivation, guidance and a up to date networking consultancy service
to both colleagues and clients. Now looking for a new and challenging network engineer
position, one, which will make best use of my existing skills and experience and also further my
development and knowledge bas
PROFESSIONAL SUMMARY
Associated Medical Professionals of Central New York June 2015- Present
Senior Network Engineer/Administrator
 Position Summary:
The Network Engineer is responsible for the technical architecture, the necessary planning,
designing,installationandmanagementof the hardware/software andforthe networksystems.
This is a fulltime, exempt position that works directly with the Director of Information
Technologytooversee the administrationandmaintenance of the company’s network servers,
communications (data and telephone) and all other company systems and applications.

2. Essential Functions:
 Works with the Director of IT to maintain, troubleshoot, and install network infrastructure.
 Ensures the smooth operation of communication networks in order to provide maximum
performance and availability for employees.
 Providesusersupportforaccessto all networks,printersandservers. Providesdesktopsupport
including installation, configuration and maintenance of both operating systems and
applications running on desktop systems.
 Ensures up-to-date maintenance of the company’s network and servers including but not
limited to: backup and restores, creating and maintaining user accounts, etc.
 Maintains the network and its servers, including backup and restores, creating and modifying
user accounts.
 Performs continual monitoring and support to the entire company network.
 Supports the network infrastructures and services including wireless, VPN’s, VoIP and
backup/disaster recovery technologies including SAN replication and tape backup.
 Provides support to all users which also includes home users and providers.
 Responsible forthe design,installationand documentation of network architectures including:
LAN’s, WAN’s, VPN’s, Firewalls,
 Be knowledgeable andcapable of installationasitrelatestonetworkcablingandphone systems
for new locations as well as normal relocation and the reconfiguration of office personnel.
 Maintainsconfidentialityand securitywith all corporate information, including but not limited
to patient records, financial information and personnel records.
 Performs all other duties as assigned.
 Knowledge, Skills and Abilities Required:
Strong interpersonal and communication skills and the ability to work effectively with a wide
range of constituencies in a diverse community; Ability to organize and prioritize work
assignmentswithattentiontodetail;Strong PC skills, including Electronic Medical Records and
MicrosoftOffice systems;AbilitytoimplementwirelessandVoIParchitecture; Server and client
virtualization including Microsoft-Hyper-v and Citrix Xen; Experience with network
troubleshooting; SAN software, hardware and design; Strong knowledge of Microsoft Server
2000-2008 administration; Knowledge of medical office environment preferred.
CNY Fertility Center Syracuse, New York February 2015 – Present
Network Support Engineer
 Duties:
Network Infrastructure support
-Troubleshoot network and internet connectivity issues
-Administration of Cisco switches and routers
-Administration of Cisco and SonicWALL firewalls, including VPN client configuration
-Administration and support of wireless networks
-Client and End User Support
PC hardware and software support
-Lab and OR equipment management
-Network connectivity configuration and troubleshooting and Preventable maintenance

3. -Internet connectivity configuration and troubleshooting
-Windows 7, 8 and Windows XP configuration, installation and troubleshooting
-Desktop and Network configuration and implementation -Office 2013, 2010, 2007
configuration, -installation and troubleshooting
-Antivirus and anti-spyware applications installation, configuration and troubleshooting
-Mobile device configuration and support
Server Administration and Support
-Build new server hardware
-Configure and support Windows Server 2012, 2008, 2003
-Administration of Active Directory and Group Policies
-Administration of Microsoft Exchange
-Administration of VMWare Servers
-Configure and support backups VEEAM and Barracuda
-Configure and support managed antivirus
-Perform Windows Server 2008 and 2012 maintenance and administration
Crouse Medical Practice PLLC December 2013 to February 2015
Network Support Engineer
Duties:
ServicedhighvolumeI.T.environment,withseveral differentremote locations. Designed
and deployednetworkinfrastructure innew locations.Monitoredand maintainedcomputer
systems.ManagedTroubleshootingonwide areanetwork,serversandrouters,local area
networks,andswitches. Monitorednetworksecurityandtraffic. Installedandupgraded, OS
systems software andhardware. Respondedto technical inquiries,loggingserviceand
repair,createdmanualsandguides,for trainingclients,staff,andassociates.Andother
dutiesasrequired.
 Managed Active DirectoryandGroupPolicy
 Managed San’sand storage
 Managed andimplementedBackupandCritical Restore Policy
 CreatedandMaintainedVirtual andPhysical Servers.
 Createdandmaintainedall NetworkBackupsViaBarracudaCloudSoftware.
 Managed Biological LabInterphasesandLISsoftware andmachines.
 MaintainedRelationshipwith10Major vendorsand external NetworkVendorsandISP.
 Createddocumentationfrosmall projectsandprotocol setupfororganization.
 Facilitatedandequippedfournew Medical Practice location,with15employeesand
providersineachsite.
 Managed andsetupLocal and remote accessto offsite EMRDatabase centers.
 ProvidedsupportForNextGenEMRsoftware forover500 employees.
 InstalledandsupportedvariousMedical software’soveravastarray of disciplines.
 Managed VPN’sforprovidersandthirdpartyaccessto network.
 WorkedwithMultiple OS,includingIOSWindows7Windows8and WindowsXP.
 SetupandCalibratedRadiologyViewingStationsForNeurosurgical Offices

4.  Workedas a liaisonwithCrouse Hospital tofacilitate appropriateaccesstophone
SystemsandEMR for all providers.
 Maintainedrepairedandtrainedstaff oninteroffice communications
 Managed andmaintainedPrintServerforentire organization.
 Workedafterhour supportmodule for providers.
 Managed AssetControl forI.T.Department
 SetupandmanagedTicketSystemforI.T. department.
 SetupMSSQL servicesinBDE AdminforspecializedLabInterphases.
 MonitoredNetworkTrafficandSecurityFirewalls withExternal Vendors.
 Managed andupgradedSymantecEnterprise AntivirusServerfor over300 Endpoints.
 Configured,Setupandtestednew Hardware tablesincludingMotionTablets,Surface
Pro and iPadsforproviders.
 ConfiguredExchange email onavast array of Peripheraldevicesfororganization.
 Managed otherHardware inorganization, PrintersCopymachines,mail machinesEtc.
 CreatedBiweeklynetworkstatusreportstoInfrastructure managerandother
managementbodies.
 TroubleshootingandconfiguredPayroll software forall endusers.
 Serviced300+ endusersinsupportareas
Koinonia Christian Church, Arlington Texas August 2011 to August 2013
Network Administrator/ Director of I.T. Services
 Managed Technical Environment and 15 Support Staff
 Reported to Director of Ministries and CEO
 Reviewed and closed on average 65 support tickets weekly
 Managed all protocol for server including all components of Administrative tools with
Active Directory etc.
 Setup and managed Microsoft Exchange Server
 Worked in a High Volume and speed environment that required quick and immediate
network changes.
 Added and removed employees credentials from work groups and user interphases on
three blade servers for three different environments in windows server software.
 QA with software and user interphases.
 Managed Group Policy
 Create and submit technical reports and interpreted analytical results from security
software.
 Managed Wireless Network of offices and church. Responsible for overseeing
technicians with desktop support for 25 workstations onsite and remote.
 Directly supervised seven support team members for technical processes.
 Installed and supervised implementation of MAC environment.
 Setup and managed remote access security and protocol for employees and users.
 (Cisco 2960 Switches) Cisco Switches and Routers, CiscoIOSResilientConfiguration,Activationof
routervia SSHconnections,AndCriticalRestore

5.  Installed Software and managed applications and security in the following OS Windows
XP Windows 7 and Newly Windows 8, for multiple department’s workstations and
peripherals.
 Implemented new Windows 8 OS on wireless checking modules. Set user permissions
through active directory and domain trust for over 65 users.
 Setup and installed new updates to windows based software application Microsoft Office
such as Word, PowerPoint, Excel, Publisher, and outlook 2003, 2007,2010, and Office
365 or 2013.
 Setup Pop3 email accounts on individual workstations for users using Microsoft Office
Outlook 2003, 2007, 2010 and Office 365 or 2013.
 Contributed to Network Installation Encompassing 45 Mac and PC station remote and
onsite and four network printer printers and fax machines.
 Managed VOIP Telephone Systems with 42 users, security protocol
 Handled all Tickets for Query driven software Shelby Average 20 tickets a week.
 Managed and developed content based website for company Including inquiries and E-
commerce.
 Developed external website in HTML5
 Interaction with support staff and employees was but not limited to training and
implementation of software and support also service tickets.
 Biweekly meeting with Technical Team of 15 with new implementation ideas and
protocol.
 Help Desk Support for 42 Users
Royal T Consulting and Investigative Service September 2009 to July 2011
Web Developer
 Created and maintained website for companies in HTML. Email hosting support and
tech support on contract.
Dorson Vocational Training Institute - East Orange N.J July 2007 to August 2009
Operations Manager
 Process payroll, managing daily operations, planning the use of materials of human
resources.
 Paychex, ADP, PeopleSoft
 Wage Garnishments, Multi-State, Void Reissues, Manual Checks, Payroll Tax, 1099,
Direct Deposit, AR and AP, Expense Reports, Banking Relationship. Employee Benefits.
 Oversees all Payroll and Billing activities, and all accounts payables and receivables
according to company policy. Keeps track of all employees’ accrued vacation time and
sick days. Also authorizes purchases of supplies and equipment supervises job
classification and job descriptions of professional personal. Benefit Distribution and
options for employees. Maintained and created all statistical and financial reports for
executive members of the firm.
 Customer Service
 Data entry into admissions database; including entry of new client intakes, tracking of
application documents, and enrollment documents.

6. EDUCATION
Bachelors of Science, Interdisciplinary Studies, The University of Texas at Arlington
Associate of Science, Computer Engineering Technology, State University Of New York
College of Technology Alfred State.
TECHNICAL SUMMARY
VDI, SAN, Nimble, TCP/IP, SMP, NetBIOS, FTP, DCHP, DNS, SMTP, POP3, Network
Installation, VOIP, Microsoft VPN, Office, Novel Client, Norton Antivirus, Adobe Premiere and
Suite, Final Cut Pro, Adobe Flash, Shelby, Win Works, VMware, Log Mein, Go to Assist, Go to
my P.C. Netcool, VMware, Remote Desktop, Command Prompt. Prepresenter, Pro Remote,
Labnet, Crystal Reports, Symantec Enterprise Protection, Barracuda Cloud, ADP, Ring Central,
Avaya, Mac Media Manager, Windows NT Windows 2005, Windows 8,Windows 7, Windows
XP and XP, Linux, Professional Windows Server 2008 Mac IOS Mac OSX Server and Mac
OSX, Desktops and Laptops, All in ones Desktops, Mac Pro, Mac Book Pro, Mac Book Air Mac
Mini with OSX Server, iPads, Network Printers. Cisco Switches and Routers, CiscoIOSResilient
Configuration, Activation ofrouterSSHconnections.And critical restoreCritical Restore. CiscoASA5505firewall, and
CiscoSecurityManager.
Certifications: CCNAcurrentlyworkingonCCNP