What we have learned from T-Mobile
Jan 2009
April 2009
Winter 09/10
Josh case study
Summer 2010
 
Some strong opinions lightly held
1. Six degrees of participation
Viewing Liking Sharing Making Contributing Commenting Passive Niche Active Niche Mass
Viewing Liking Sharing Making Contributing Commenting Passive Niche Active Niche Mass
Viewing Liking Sharing Making Contributing Commenting Passive Niche Active Niche Mass
2. Where is the commercial effect to be felt?
 
8.5m 17k 285k 688 966 online views shares comments tweets blog posts A Hunter shoots a bear Source:  viralvideochart.com
 
3. Balancing touch and participation
Degree of participation Niche Touch Ms 100Ks 100s Ks
27m 4.4k 133k 23k 4.8k online views shares comments tweets blog posts T-Mobile Dance Source:  viralvideochart.com
Degree of participation Niche Touch Ms 100Ks 100s Ks
4. Why would anyone want to do that?
“ When Police want to understand whether someone could have taken a particular action they looks for means, motive and opportunity. Means and motive are the how and why of a particular action and opportunity is the where and with whom” Clay Shirky, Cognitive Surplus
“ When Police want to understand whether someone could have taken a particular action they looks for means,  motive  and opportunity. Means and motive are the how and why of a particular action and opportunity is the where and with whom” Clay Shirky, Cognitive Surplus motive
Gibson’s univeral law of participation Reward > Effort
 
 
Reward > Effort Entertainment Utility Inspiration Social currency Attention Activity Creativity Time
Do you really want to do that?
5. The ads still matter...alot
 
 
Our handy step by step guide
1. Care about the things real people really care about
Lurpak
2. Be interesting, do interesting, say interesting
 
3. Let people play
 
Care about the things that real people really care about Be interesting Let people play 1 2 3
“ Emotion is the greatest form of participation”

Participation and t mobile