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Trust
Every brand wants it,
few know how to win it
Tuesday, 28 January 2014
When it comes to trust the
brand World is
monumentally myopic and
self-referential

Tuesday, 28 January 2014
Many people and
organisations are
successfully building trust
every single day

Tuesday, 28 January 2014
Tuesday, 28 January 2014
Brands must stop craving
trust and start being
trustworthy

Tuesday, 28 January 2014
“I get to decide if I trust you,
self-proclaiming is just
weird”

Tuesday, 28 January 2014
Four building blocks to
becoming more trustworthy

Tuesday, 28 January 2014
1. Dependability
Tuesday, 28 January 2014
Reliability and dependability
are the dull but essential
foundations of trust building

Tuesday, 28 January 2014
“The best brands are like
God - unfailing, consistent
and always there”

Tuesday, 28 January 2014
2. Reciprocity
Tuesday, 28 January 2014
We trust those that trust us to get trust we need to give
trust

Tuesday, 28 January 2014
3. Transparency
Tuesday, 28 January 2014
People distrust those that
appear to have an agenda at
odds with their own

Tuesday, 28 January 2014
4. Sacrifice

Tuesday, 28 January 2014
We trust those that sacrifice
their short term interests for
ours

Tuesday, 28 January 2014
Trust building takes real
risk that’s why it may be on
every brand owners’ lips but
not always in their hearts

Tuesday, 28 January 2014

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Trust presentation