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Can Libraries be Sold as Soap? Utilizing Social Marketing to Connect Diverse Users with Library Services and Resources ,[object Object],[object Object],[object Object],[object Object],[object Object]
BY THE END OF THIS SESSION YOU WILL: ,[object Object],[object Object],[object Object],[object Object]
A. Why apply Social Marketing to libraries? ,[object Object],[object Object]
B. Why apply Social Marketing to libraries? “ There is no nobility in preaching to an audience of one. Those of us working for the public good have an ethical responsibility to be effective and efficient in reaching as many people as possible.“-- Katya Andresen Robin Hood Marketing “ In the information age…Libraries of all types are redefining who they are and whom they serve in a complex algorithm of changing informational infrastructures and shrinking budgets and financial resources. Marketing as a process, provides a mechanism to assist libraries in this evolution.” Lee, D (Fall, 2003) Lib.Adm.Manage.17:4
“ Social Marketing’s advantage…is its single-minded focus on understanding who people are and what people want as the key to providing …products, programs and services.”  [Smith, 2008.SMQ 14:1,93]   "complicated issues" like  preventing forest fires pollution drunk driving
Three caveats before we begin : ,[object Object],[object Object],[object Object]
Social Marketing by any name ,[object Object],[object Object],[object Object],[object Object]
History of Social Marketing ,[object Object],[object Object]
War Bonds - An early Social Marketing Campaign Example
A. Social Marketing Today
B. Social Marketing Today ->Journals  Social Marketing Quarterly The Social Marketing Institute -> Consultants  Fearless Future ->Listserv -> Conferences Social Marketing -> Bibliography
Your Turn ,[object Object],[object Object],[object Object],[object Object]
Current Social Marketing Campaigns ,[object Object],[object Object],[object Object],[object Object]
A Model Program Communication and enforcement Goal: To increase seat belt use * Education - 53% (1980s - Operation Buckle Down) * Enforcement  and education - 65% * Social Marketing Campaign - 80% in first 6 months
Important change in message From: To:
[object Object],[object Object],[object Object]
Changed the game-the tobacco company is two faced On their web sites tobacco companies encourage people to quit smoking In 2006, a court found that tobacco companies manipulate nicotine levels to keep smokers addicted
Changed the game  -tapped into rebellious nature of teens  Gave them a target - rebel against the tobacco industry
  SIDS -Back to Sleep Campaign   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
SIDS Success Little information Simple Action Variety of channels
https://energystar.gov/index.cfm?c=about.ab_index
Campaign Energy Star ,[object Object],[object Object],[object Object],[object Object]
First step: Choose narrow target audiences and do tons of research
Two different narrow audiences ,[object Object],[object Object]
[object Object],[object Object]
Your turn: Choose your target audience
Choosing your audience ,[object Object],[object Object],[object Object],[object Object],[object Object]
Second step: Choose an action   Go beyond awareness to action Choose specific and feasible action
Sample Action 1
Sample Action 2
Sample Action 3
Your turn: Choose an action ,[object Object],[object Object],[object Object],[object Object]
Third Step: Begin crafting message with reward that is directly related to target audience
Teens want to rebel In Your Face campaign
It’s about your audiences values
Your Turn: Craft message with reward ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Fourth Step: Choose the channel and the optimal time ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Core Calendar Opportunities New Year’s Eve Prom/Graduation Super Bowl July 4th CPS Week Labor Day Spring Break Back-to-School St. Patrick’s Day Tailgating BUA Week World Series - Halloween Alcohol Awareness Month Thanksgiving Holiday Cinco de Mayo 3D Month
Energy Star
Optimal time: Place
Optimal Channel and  Best Time
Your Turn ,[object Object],[object Object],[object Object],[object Object]
Congratulations ,[object Object],[object Object]

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Soap

  • 1.
  • 2.
  • 3.
  • 4. B. Why apply Social Marketing to libraries? “ There is no nobility in preaching to an audience of one. Those of us working for the public good have an ethical responsibility to be effective and efficient in reaching as many people as possible.“-- Katya Andresen Robin Hood Marketing “ In the information age…Libraries of all types are redefining who they are and whom they serve in a complex algorithm of changing informational infrastructures and shrinking budgets and financial resources. Marketing as a process, provides a mechanism to assist libraries in this evolution.” Lee, D (Fall, 2003) Lib.Adm.Manage.17:4
  • 5. “ Social Marketing’s advantage…is its single-minded focus on understanding who people are and what people want as the key to providing …products, programs and services.” [Smith, 2008.SMQ 14:1,93] "complicated issues" like preventing forest fires pollution drunk driving
  • 6.
  • 7.
  • 8.
  • 9. War Bonds - An early Social Marketing Campaign Example
  • 11. B. Social Marketing Today ->Journals Social Marketing Quarterly The Social Marketing Institute -> Consultants Fearless Future ->Listserv -> Conferences Social Marketing -> Bibliography
  • 12.
  • 13.
  • 14. A Model Program Communication and enforcement Goal: To increase seat belt use * Education - 53% (1980s - Operation Buckle Down) * Enforcement and education - 65% * Social Marketing Campaign - 80% in first 6 months
  • 15. Important change in message From: To:
  • 16.
  • 17. Changed the game-the tobacco company is two faced On their web sites tobacco companies encourage people to quit smoking In 2006, a court found that tobacco companies manipulate nicotine levels to keep smokers addicted
  • 18. Changed the game -tapped into rebellious nature of teens Gave them a target - rebel against the tobacco industry
  • 19.
  • 20.  
  • 21. SIDS Success Little information Simple Action Variety of channels
  • 23.
  • 24. First step: Choose narrow target audiences and do tons of research
  • 25.
  • 26.
  • 27. Your turn: Choose your target audience
  • 28.
  • 29. Second step: Choose an action Go beyond awareness to action Choose specific and feasible action
  • 33.
  • 34. Third Step: Begin crafting message with reward that is directly related to target audience
  • 35. Teens want to rebel In Your Face campaign
  • 36. It’s about your audiences values
  • 37.
  • 38.
  • 39. Core Calendar Opportunities New Year’s Eve Prom/Graduation Super Bowl July 4th CPS Week Labor Day Spring Break Back-to-School St. Patrick’s Day Tailgating BUA Week World Series - Halloween Alcohol Awareness Month Thanksgiving Holiday Cinco de Mayo 3D Month
  • 42. Optimal Channel and Best Time
  • 43.
  • 44.

Editor's Notes

  1. marye