This presentation was given on the Panoptic Event in Belgium (Mechelen) arround Enterprise 2.0. Early Stage presented it's vision on calculating ROI for Enterprise 2.0 projects.
This is a presentation I gave at the October 2007 Enterprise Architectures Conference. The presentation covers approache sto developing multi-year roadmaps for implementing business strategy.
• Why do Organizations Outsource Business Process
• The Hidden Costs of Outsourcing
• Core Competencies
• Outsourcing Trends
• Element Strategic Outsourcing
This is a presentation I gave at the October 2007 Enterprise Architectures Conference. The presentation covers approache sto developing multi-year roadmaps for implementing business strategy.
• Why do Organizations Outsource Business Process
• The Hidden Costs of Outsourcing
• Core Competencies
• Outsourcing Trends
• Element Strategic Outsourcing
Business Process Services: Redefining Business Process OutsourcingCognizant
Business process services (BPS) enables organizations across industry and functional silos to more effectively lash together the collective strengths of global talent, standardized processes and the latest technology to deliver continuous business impact.
“Without changing our patterns of thought, we will not be able to solve the problems we created with our current patterns of thought.”
- Albert Einstein
Discussions between chief financial officers (CFOs) and heads of IT departments most often center on the the funding of projects, or need to continue funding, as if a simple commodity-based relationship existed between fiscal outlay and value received. But this “pattern of thought,” to use Einstein’s term, hinders a much more productive mode of discussion that these two business leaders might engage in. In this paper, I will illustrate a new way of thinking about the funding of IT software projects, one that considers funding in terms of investment, and value as an expansive, longitudinal variable.
Business Improvement initiatives are getting a lot of press these days: “..our projects saved over $10M in the first 12 months of deployment using BPM” . It seems logical for an organization to jump onto the process improvement bandwagon. Much is promised of business improvement efforts, and there are many capable consultants and companies willing to support a company’s BPM deployment that can last months to years. But how does an organization know that the business improvement efforts will really result in a quantifiable benefit to the business? Process improvement initiatives are not inexpensive to start or sustain over many years, and most executives require the clear identification of benefits to justify the expenditure of training resources and driving project work before approving a long-term initiative.
Introduction to Business Process ManagementAlan McSweeney
Training Course - Introduction to Business Process Management
It is intended to be a good general and practical introduction to the subject. It covers the following topics:
1. Business Process Management
2. Process Modelling
3. Process Analysis
4. Process Design
5. Process Performance Management
6. Process Transformation
7. Process Management Organisation
8. Enterprise Process Management
9. Business Process Management Technologies
10. Business Process Management and Business Analysis
11. Business Process Management Technology Review
Business Process Services: Redefining Business Process OutsourcingCognizant
Business process services (BPS) enables organizations across industry and functional silos to more effectively lash together the collective strengths of global talent, standardized processes and the latest technology to deliver continuous business impact.
“Without changing our patterns of thought, we will not be able to solve the problems we created with our current patterns of thought.”
- Albert Einstein
Discussions between chief financial officers (CFOs) and heads of IT departments most often center on the the funding of projects, or need to continue funding, as if a simple commodity-based relationship existed between fiscal outlay and value received. But this “pattern of thought,” to use Einstein’s term, hinders a much more productive mode of discussion that these two business leaders might engage in. In this paper, I will illustrate a new way of thinking about the funding of IT software projects, one that considers funding in terms of investment, and value as an expansive, longitudinal variable.
Business Improvement initiatives are getting a lot of press these days: “..our projects saved over $10M in the first 12 months of deployment using BPM” . It seems logical for an organization to jump onto the process improvement bandwagon. Much is promised of business improvement efforts, and there are many capable consultants and companies willing to support a company’s BPM deployment that can last months to years. But how does an organization know that the business improvement efforts will really result in a quantifiable benefit to the business? Process improvement initiatives are not inexpensive to start or sustain over many years, and most executives require the clear identification of benefits to justify the expenditure of training resources and driving project work before approving a long-term initiative.
Introduction to Business Process ManagementAlan McSweeney
Training Course - Introduction to Business Process Management
It is intended to be a good general and practical introduction to the subject. It covers the following topics:
1. Business Process Management
2. Process Modelling
3. Process Analysis
4. Process Design
5. Process Performance Management
6. Process Transformation
7. Process Management Organisation
8. Enterprise Process Management
9. Business Process Management Technologies
10. Business Process Management and Business Analysis
11. Business Process Management Technology Review
Cloud: To Build or Buy - Can You Justify On-Premises IT?Dell World
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According to Gartner, 70% of social implementations fail because they lack a business purpose. When it comes to harnessing the power of social software, a focus on business value is required. This whitepaper defines a strategic framework for gaining business value from social software. It outlines six successful rollout strategies. Each of the six approaches delivers different business results, and has a different level of risk. And most importantly, each has different requirements to succeed. To be successful with social software, you need to choose the rollout strategy that is best for your organization, and understand its requirements for success.
5 Employee Relations Metrics you Should be Tracking & WhyDovetail Software
If tracked correctly, ER metrics can help determine the root cause of workforce trends in your organization. In this webinar, human capital strategy consultant and 20-year HR veteran Cathy Missildine-Martin will reveal five critical ER metrics you should be tracking and why.
Join us to learn:
* Why ER metrics are just as important to HR analytics as performance metrics
* How to use ER metrics to drive corporate policy change
* What ER metrics you should be tracking and what they reveal
* How to use technology to track, measure and report on ER metrics
This must-attend webinar will help ensure that you’re including the metrics necessary to paint a full picture of what’s going on in your organization’s workforce and have the insight you need to build an effective human capital strategy.
Keynote from Architecture World 2009 in Bangalore.
Explores the migration to Outside-In and its impact on the way we measure performance. More on this theme in the webinar series at http://www.bpgroup.org
ROI and Economic Value of Data VirtualizationDenodo
Watch full webinar here: https://bit.ly/3oaKSzu
Gartner has predicted that organizations using Data Virtualization will spend 40% less on data integration than those using traditional technologies. Denodo customers have experienced time-to-deliver improvements of up to 90% within their data provisioning processes and cost savings of 50% or more. Join us for this webinar to discover how Data Virtualization can help accelerate your time-to-value from data while reducing the costs at the same time. As Rod Tidwell (Cuba Gooding Jr.) said in the movie 'Jerry Maguire', "Show me the money!"
Register to attend and learn how Data Virtualization can:
- Accelerate the delivery of data to users
- Drive digital transformation initiatives
- Reduce project costs and timelines
- Quickly deliver value to your organization
In this webinar, Prescient’s President and CEO Toby Ward discusses the secrets to convincing senior executives about the value of an intranet redesign.
DOES16 London - Pat Reed - Mind the GAAP: A Playbook for Agile AccountingGene Kim
Mind the GAAP: A Playbook for Agile Accounting
Pat Reed, Principal Consultant, iHoriz Inc.
With disruptive technology advances, software assets play an increasingly important role in creating competitive advantage through effectively managing business software assets.
As organizations leverage agile practices to deliver better customer value faster, they consistently fall into process traps that block success because agile labor cost accounting is misunderstood and misreported, impacting taxation, higher volatility in Profit and Loss (P&L) statements, and sometimes even dramatic, unnecessary staff cuts in an economy where talent retention is vital to innovation.
This session shares a practical playbook to avoid common pitfalls and gain awareness of what you can do to evolve accounting and reporting practices to leverage the financial advantage of agile and benefit from the significantly increased tax savings and bottomline benefits available with agile capitalization.
This session will unravel the pitfalls and benefits of agile capitalization and explain how to appropriately interpret and apply generally accepted accounting standard (GAAP SOP 98-1 and ASC 350-40) so your organization can increase its agile adoption to deliver more business value faster to customers.
DevOps Enterprise Summit London 2016
Add Fuel to Your Campaign Fires with 3-D Content MappingPardot
Marketing automation experts Micky Long (Vice President, Arketi Group) and Derek Grant (SVP of Sales, Pardot) give you an in-depth look at taking your content from one-dimensional to 3D in this hour-long, information-packed webinar.
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The objectives of this survey are:
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The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
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Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
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2. What will we talk about in the coming 45
minutes?
1. Setting the scene…
2. Why calculating ROI?
3. Challenges in calculating ROI for Enterprise 2.0
projects.
4. Components of ROI-calculation
5. The typical ROI-curve
6. A practical example
7. Bonus : what is the value of one contact in your
network (948 $)
7. 2. Why Calculating ROI?
Pré-project
• It’s a necessary part of each business case
• To get approval and support from management
• It will help you to identify the real benefits and business
drivers
• A quantitative approach tends to be more acceptable than
evangelistation
• It will provide a set of KPI’s for future evaluation
• It helps to see the big picture
8. 2. Why Calculating ROI?
Post-project
• Just because for once you will have the real numbers
• It will help to detect problems
• To adjust the business case
• To be prepared for the first evaluation
10. 3. The challenges
• The benefits are often difficult to measure
• Enterprise 2.0 tools are rarely used as originaly intended
• The uptake and use of collaboration software is very
difficult to forecast
• Direct costs are often low, so more time is needed to “The benefit of Web
calculate the the real time spend. 2.0 tools within the
• The cost of doing a ROI-study should be aligned with the enterprise is very
squishy, very soft. It
cost of the project.
is all about
• The evolution of the collaboration software during the productivity, comm
analysed period will impact the ROI calculations. unication and
• You will need data from the HR-department to get the worker
right number on personel cost efficiency, which
are notoriously
difficult to
measure.”
Oliver
Young, Forrester
Research
12. 4. Components of ROI calculation
Costs
Technology related
• Software licence fees
• Deployment
• Maintenance
• Integration costs
• Additional hardware required
• Bandwith
Adoption
• Training
• Time to learn
13. 4. Components of ROI calculation
Tangible assets
Revenue
• New revenue from existing clients
• Revenue from new clients
Increased productivity
• Time saved searching for info
• Increased effectiveness of access to better
information
Company internal communication
• Less email
• Fewer phone calls
• Fewer meetings
• Less travel
Technology related
• Replacement of existing software licences
• Reallocation of IT staff
14. 4. Components of ROI calculation
Tangible assets (cont„d)
Product development
• Reduced time to market
• Cost of market research
Supply-side (partners)
• Reduced communication costs
• More efficient supply
15. 4. Components of ROI calculation
Intangible assets
Brand capital
• Increased sales
• Ability to hire better staff “Improvements in
• Increased customer loyalty intangible assets
Social capital affect financial
outcomes through
• Greater collaboration
chains of cause-
• Cost of market research and-effect
• Lower staff turnover relationships”
Innovation
• Create new markets
• Take market share Robert Kaplan
Recruitment/retention and David
Norton, Harvard
• Lower recruiting and training costs
Bus. School
16. 4. Components of ROI calculation
“a key aspect of the
ROI issue is that the
strategic
capabilities
represented by
Enterprise 2.0 are
primarily emergent
in nature, instead of
carefully aimed at
and unleashed at
specific problems”
Dion Hinchcliffe,
ZDNet
18. 5. The typical ROI curve
“The main reason
We started the
enterprise 2.0
project was
because there was
so much buzz about
it in the public
space. We just
couldn‟t stay
behind”
John
Parkinson,
CTO TransUnion
21. 6. Practical Example : the case
Company Industrial Telco X (Europe section)
2000 employees
Specialised in network security
10 offices accross Europe
More than 5000 customers over Europe (many of them
Fortune 500 companies)
The business problems
Email fatigue
Searchability of information is becomming a bigger problem
every month.
European branches have difficulties to
communicate/cooperate with each other.
New employees can’t share their skill set with people outside
their office and this could lead to less quality and
innovation.
22. 6. Practical Example : the case
The solution
Decision : implementation of a typical enterprise 2.0 software
focussed on collaboration and social search.
Functionalities include
• working in online groups (internal and external)
• Discussion capabilities through structured threads
• Document/link/contact sharing
• Social metrics are used to improve results
• Clear indexing of documents
• Blogging capabilities for each employee
• Setup of an internal “Linked-in” like social network
23. 6. Practical Example : the case
The success factors (hard benefits/examples)
Reduction of email
More and better communication internally:
so less meetings
shorter meetings
Improved production time
Shorter sales cycle
Less calls to tech support
Reduce rotation time for personel
Reduced time to search for information
24. 6. Practical Example : the case
The success factors (soft benefits)
Increased client satisfaction
Less frustration for employees to communicate
amongst each other
Better evaluation of employees
Better cross-departemental communication
Improved brand image
Better recruitment
Shorter adaption time for new employees
25. 6. Practical Example : the case
The costs (first year)
Software licences 120.000 €
Hardware + bandwith 55.000 €
Consultancy to help for succesfull implementation 50.000 €
IT staff needed for implementation (2 FTE during 28.000 €
2 months) (2 * 7000 * 2)
Internal trainers and change management (2 FTE 42.000 €
during 3 months) (2* 7000 * 3)
Assimilation time for the employees (2000 empl. 497.737 €
55.000 € of value per employee) * (1 day/221)
Maintenance and support (0,4 FTE per year) 33.600 €
Total : 826.337 €
26. 6. Practical Example : the case
The costs (recurring)
Software Maintenance (20%) 24.000 €
Hardware maintenance + bandwith 14.000 €
Maintenance and support (0,4 FTE per year) 33.600 €
New developments (and change requests) 100.000 €
Total : 171.600 €
27. 6. Practical Example : the case
The benefits (first year)
Email reduction
The cost
The average manager spends 30 minutes a day answering mails to
his team-members
The average sallary is 70.000 € per year
This means a cost for the company of :
300 managers * 70.000 € / 221 working days / 16 half hours per day
= 5939 € per day.
The reduction
Thanks to the new software the managers need 10 minutes less to
answer mails. So the new cost is : (5939 / 3) * 2 = 3959 € per day
or a benefit of 1980 € per day
Total benefit per year : 437,500 € per year
28. 6. Practical Example : the case
The benefits (first year)
Improved search time
The cost
The average employee spends 20 minutes a day looking for info
The average sallary is 55.000 € per year
This means a cost for the company of :
2000 employees * 55.000 € / 221 working days / (480/20) per day =
20.739,00 € per day.
The reduction
Thanks to the new software the employees need 8 minutes less to
find information. So the new cost is : (2000 employees * 55.000 € /
221 working days / (480/12) per day : 12.443,00 €
Cost reduction : 8296 € per day!
Total benefit per year : 1.833.333,00 € per year
29. 6. Practical Example : the case
The benefits (second year)
Improved Employee collaboration
It’s not so easy to measure this.
Assume that with the improved collaboration you get new R&D-
teams.
10 % of the R&D projects generate a real value of approx. 500.000 €
Thanks to collaboration software 10% of the new teams will
generate new value.
In this example we assume that 20 new projects are created that
wouldn’t have existed otherwise. 2 of them will create added value.
here we assume that an added value of 2 times 500.000 € is created
(but only from the second year on). We will not include it into the
ROI however because of the too abstract assumptions.
30. 6. Practical Example : the case
The benefits
Better communications with customers
By allowing the clients access to the platform and by using it’s
benefits with the client a better relationship will be build.
It also creates more confidence
The global result will be a bigger client retention with more recurring
deals.
This is a typical KPI that can be measured post-implementation but :
• it is difficult to attribute the correct part of increased sales to the
software.
• And what if there is decreased sales?
31. 6. Practical Example : the case
Final assumption
• Benefits for the first year are limited due to the implementation
time.
• It would be incorrect to attribute all benefits directly to year 1.
• We only attribute 35% of the calculated benefits to year one
32. 6. Practical Example : the case
The result
Year 1 Year 2 Year 3 Total after 3 years
Costs € 826.338 € 171.600 € 175.102 € 1.173.040
Benefits € 794.792 € 2.316.250 € 2.362.575 € 5.473.617
Total -€ 31.546 € 2.144.650 € 2.187.473 € 4.300.577
€ 3,000,000
€ 2,500,000
€ 2,000,000
€ 1,500,000
Costs
€ 1,000,000 Benefits
Total
€ 500,000
€0
Year 1 Year 2 Year 3
-€ 500,000
-€ 1,000,000
34. 7. The worth of a contact?
The IBM-MIT study
• A network of over 400.000 connected people
• Financial data AND communication data of over
1000 consultants
• Interviews with key-consultants
• Project information of over 10000 projects
• Based on IBM’s internal social networking site
Beehive.
• A lot of math...
35. 7. The worth of a contact?
The key findings
1. The structural diversity and the centrality of your network
have a positive impact on your work performance.
2. Having a few strong ties with the management is better
than having many weak ties with the management
3. Having strong ties with management is good (as said
above) but having to many managers working on your
project is bad for productivity.
4. Equipping your project team with people who have
desirable network characteristics will have a positive
impact on the projects performance.
36. 7. The worth of a contact?
And finaly
1. The average e-mail contact is worth $948 in revenue
2. Consultants with weak ties to management produce 98 $ “Our software was
per month less than the average. able to detect
3. The money formula : “interesting
matches” for
Network Topology Network Content Controls people ... but
1. Size 1. Links to managers 1. Demographics nobody cared..”
$= 2. Betweeness
3. Reach
4. Cohesion
+ 2. Strong links to
managers
3. Communications to
+ 2. Function of the
employee
3. Regions
Research team at
IBM while working
5. Tie Strength managers 4. Job type on new
5. Month matchmaking
software.