This document provides an overview of the challenges and business drivers facing the CIO of an insurance company in the Nordic region. It summarizes the company's efforts to continuously improve service and operational efficiency through initiatives like reducing IT costs by 16% from 2004 to 2011. It also outlines extensive development efforts including realizing a common Nordic insurance system and implementing various Nordic-wide platforms. The CIO aims to balance centralized operations with close integration to business units. Key organizational priorities include delivery excellence, stability, cost efficiency, and innovation through relationships with business process teams.

1. CIO perspectives: Challenges and Business Drivers
Kjell Rune Tveita CIO
2012-06-05

2. Continuous improvements in service and efficiency
Efficient operations Extensive development efforts
Operational cost development Development costs
Million SEK* If group, Million SEK
420 460 430 460
- 16%
320 370
190 220
720
600
2004 2011 2004 2005 2006 2007 2008 2009 2010 2011
Relative performance
IT spend as % of revenue**, 2008
— Realization of common Nordic insurance system
— Implementation of Nordic payment system
If 4,3% — Roll-out of Nordic internet platform
— Implementation of Automated Claims
Banking &
finance
6,9% — Nordic Unified Communication platform
— Sourcing options
* Cost including IT operational costs within BA industrial, commercial and private
** Gartner, IT key metrics data 2009 2

3. Nordic organization with strong connection to business
operations
Balance between centralized setup and close integration with
business operations
CIO
Kjell Rune Tveita
Organizational priorities
Delivery of excellence IT SERVICES DATA WAREHOUSE
Stability
CORPORATE IT CONTROLLING
Cost efficiency SYSTEMS & SECURITY
Innovation
Business relationships
Process & Process & Process & Process &
Technology Technology Technology Technology
PRIVATE COMMERCIAL INDUSTRIAL BALT. & RUS
If BUSINESS AREAS
3

4. Behaviour in IT
WE MAKE IT POSSIBLE
WE MAKE IT POSSIBLE

5. A CIO says yes, never say no, present different options
NO!!!
NO!!
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6. What is My If ?
My If is a communication platform designed to keep everyone at If connected
and boost collaboration regardless of department, position or geographic
location.
– Who is who
– My Content
– Micro blogging tool (Yammer)

7. 7

8. The competence wheel describes the required
competence for each path and level
Generic requirements
 The required level for each competence area is
determined for every profile with a scale from 1 to 5:
People Specialization 1. Un-experienced– will need guidance because of
no practical experience within the area
5
4 2. Progressing– will still need some support as the
3 practical experience within the area is limited
2
1 3. Experienced– is considered skilled and can
work independently. Knows how to seek support
Customer Business if needed, can help others in specific areas
Service Knowledge
4. Advanced – has developed deep competence
within area of own expertise, can provide
guidance to others, and has a comprehensive
understanding
Delivery 5. Expert – is very experienced within own area of
expertise and is thereby considered a role model
in the organisation. Is able to perform tasks of
high complexity at a strategic level
The placement of employees in a title will be based on fulfillment of the requirements for
the titles competence profile.
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9. Competence areas defined
 Knowledge and know-how within own
BUSINESS
KNOWLEDGE  Knowledge about the core business,
professional area. Contribution to the processes and products of If.
development of If's technological Understanding of the If's mission,
SPECIALISATION knowledge and other role specific vision and core values, and acting
subjects. according to these.
CUSTOMER
DELIVERY  Understanding the customer needs,
SERVICE
 Delivering projects, tasks and daily customer orientation and service
routines in accordance to procedures mindedness. Being proactive and
and expectations. communicating in a comprehensible
way.
 Contribution to an enthusiastic work
environment and inspiring others to
achieve their professional and
PEOPLE personal objectives.
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