Call Center ROI with Digital Signage

This document discusses how various contact center technologies, such as workforce management software, help desks, automatic call distributors, interactive voice response systems, predictive dialers, and email management systems, can provide useful data to optimize contact center performance. It provides examples of real-time and historical data available from each technology that contact center managers and agents can use to monitor key performance indicators, identify issues, and improve customer service levels and agent productivity. Overall, the document advocates that leveraging technology and analytics is key to achieving the goals of high customer service and low operating costs for contact centers.