The document discusses adoption and change execution as a way to improve project success rates and organizational performance. It notes that over half of IT and process initiatives fail due to issues like ineffective leadership, employee resistance, and poor planning. The document introduces PeopleFirm's adoption and change execution framework, which assesses readiness for change, develops customized implementation plans, executes change management strategies, and measures adoption success. The framework aims to engage leaders, align the organization, prepare stakeholders, and connect people to changes in order to realize the full value of initiatives and make changes stick long-term.

1. Adoption & Change Execution
What keeps you
up at night? Is your project at risk?
• Can I create a compelling call to
action within our organization? Are you sure?
• Will we deliver the expected results
at the completion of our project?
Lower your risks, invest in Adoption
• How do I meaningfully engage our
and Change Execution
leaders in the change process?
• Am I involving the “right” people The facts are clear, it’s ACE Delivers Value
to ensure success? the “soft-stuff” that
By consistently investing in adoption and
• How do I implement changes to our limits project success! change execution, not only are initiatives
organization structure and roles? more likely to succeed, but an organization’s
More than half of all IT and process position in the marketplace is also
• How do I identify the true impacts of initiatives fail to achieve their expected significantly improved.
value. Depending on the report you
the change?
read, the failure rate can vary from A recent Watson Wyatt study shows that
• Are we providing employees with 52% to 61%. the ROI on an investment in ACE can be
the knowledge, tools, and techniques The missing critical component is tangibly measured in meaningful ways.
effective change execution and adoption. Their study reveals that when companies
that enable them to lead and
Recent research from Prosci, a leader help their employees to understand the
implement ongoing improvements
in organizational change management business change, the value of the change,
and changes effectively? and provide strong leadership during
research, provides the four most-cited
reasons why initiatives fail: times of change, they:
• How do I ensure the new
process, tools, and technologies 1. Ineffective change sponsorship • Have a 19.4% higher market premium
will be adopted? from senior leaders than companies that do not
2. Employee resistance to change • Are 4.5 times more likely to report high
3. Poor support and alignment with levels of employee engagement
PeopleFirm’s Adoption and Change
versus firms that do not
3 “Achieving User Adoption: How to Unlock the Full Value of Business Intelligence Implementation” Business Objects, May 2007
2 “Effective Communication: A Leading Indicator of Financial Performance” 2005/2006 Communication Study by Watson Wyatt
Execution methodology can help you middle management
rest more easily. Read on to learn how! 4. Lack of change management • Are 20% more likely to report lower
resources and planning1 turnover rates than their peers
• Had shareholder returns that
were 57% higher over the last
The major determinants of five years than the returns for firms
Are you success are talent related,
NOT technology and data.
with less effective adoption and
change execution2
under-investing? The benefits of investing in ACE can
1 Prosci Benchmarking Report – Best Practices in Change Management, 2007
Investment Historical Determination
Type Investment of Success also be found in less tangible but
Most companies over-invest notable forms such as:
People 2% 20%
in technology and under-invest • Reduced training time
Process 2% 15%
in the elements that ensure • Decreased time to proficiency
Organization 2% 0%
• Increased knowledge of applications
successful change: the people, Culture 1% 20%
• Increased organizational consistency
process, culture, and leadership. Leadership 1% 10%
Data 10% 15% • Decreased time to onboard
Technology 82% 10% • Greater employee satisfaction
and retention3
Your People = Your Success

2. Adoption
Framework
Measure
Our Approach The PeopleFirm Tenets
Engage Leaders PeopleFirm’s Adoption PeopleFirm’s Adoption and Change
Framework is practical, Execution (ACE) framework assesses,
holistic, and responsive. designs, implements, and measures
Assess change strategies that manage the
Ali
From an initiative’s
e
individual and organizational transitions
u
gn
Val
inception, PeopleFirm’s required to accelerate and sustain
O rg a
R e a l i ze
proven methodology large-scale change:
prepares individuals
n i z at i o n s
Adoption and the organization to Realize Value: We measure adoption
understand the change success throughout the project, and help
and its value, as well as you capture the full impact of the changes
Apply Approach to demonstrate strong well past the project completion.
leadership engagement
throughout the change. Engage Leaders: We arm leaders with
Co
the tools and resources to effectively
rs
ec
n
de
ol
n
tP Assess: We answer the
eo k eh guide their teams through transition.
ple St a questions: How big is the Our coaching enables management
Pre p a re
change?; Who is impacted teams to actively lead change.
and how?; How much resistance
is anticipated?; Is the organization Align Organization: We identify the
Monitor
ready for change? impacts to the current organization
and develop customized solutions
Approach: Based on the assessment to manage restructuring, roles and
findings, we build a plan that addresses responsibility changes, and skill gaps,
the impacts on jobs and the organization, while building the infrastructure for
Ultimately, ACE the adoption of new norms and behaviors, sustainable change.
and the learning of new tools and processes.
makes the Our approach customizes the activities to
the needs of different stakeholder groups
Prepare Stakeholders: We educate
the organization on new processes
change stick! and engages the organization’s leaders
and key influencers in the change process.
and technologies to develop the
knowledge, skills, and behavior
necessary to enable individuals to
Apply: We execute against a custom successfully perform in the future.
designed change and adoption roadmap
that is continually updated to address the Connect People: We connect the right
shifting needs of the project. Throughout people at the right time, delivering
this process, we measure adoption health compelling messages that engage your
using our ACE Scorecard. people to ‘answer the call’ for change.
www.peoplefirm.com About PeopleFirm
We are a consultancy passionate about our singular mission: helping
PeopleFirm, LLC our clients achieve a competitive advantage through their people.
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To that end, our service focus is:
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solutions that support the employee lifecycle from entry to exit.
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Adoption and Change Execution – We are recognized for our best practices in
designing and leading change management and adoption efforts that accelerate results.
Your People = Your Success