This training guide provides an overview of the Paytm Mall Shop process for sellers. It discusses the key steps: 1) A customer visits a store, scans the store's QR code using the Paytm Mall app, and selects a product to purchase. 2) The customer can then apply any available promo codes before paying for the product through the Paytm Mall app. 3) After payment, the seller provides the product to the customer along with an invoice listing the order details.

1. Training guide for Paytm
Mall Shop
In this module we will discuss-
1. Introduction of Paytm Mall Shop process

2. What is Paytm Mall Shop process?
Offer
Customer visits the store Selects the desired product
Applies the promocode
offer
Pays for the same
Scans QR code Receives the product
Receives the cash back/
other benefits

3. Overview of Paytm Mall Shop process
Customer visits the store and
asks the QR code
Opens Paytm mall app Taps on scan icon Scans Q.R code
Mall

4. Overview of Paytm Mall Shop process
Goes through the catalogue Selects the product Applies the promocode
Makes payment and
places the order
Note: Don’t forget to select the offer.

5. Overview of Paytm Mall Shop process
Note: All orders once placed cannot be cancelled or returned.
Receives the order confirmation message Seller confirms the order id with the customer and processes the order

6. Handover the product to the customer
Handover the product to the
customer with original invoice
Get customer signature on
carbon copy of the invoice
Generate your own invoice
(Both original and carbon copy)
Note– 1. For reconciling the order you need to add Paytm Mall order id in your system against your invoice number.
2. If it is an electronic product then please ensure that you have mentioned its IMEI/serial number on the invoice.
3. Order will be marked as “delivered” by Paytm Mall team.
Overview of Paytm Mall Shop process

7. Methods to check pickup code
Via Push NotificationVia SMS
SMS
Via Paytm Mall App
There are three ways to check pickup code

8. Methods to check pickup code
1. Via SMS
2. Via push notification
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2

9. Methods to check pickup code
2
3
1
1. Tap on Paytm Mall
app
2. Tap on profile tab
3. Tap on My orders tab
To check pickup code in Paytm Mall app, follow these steps

10. Methods to check pickup code
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4
4. Tap on respective
order
5. Here you can check
the pickup code

11. How can you search the required product?
• QR code placed on Cash
counter
• It has a store created for
the seller inside Paytm Mall
app
To search the required product follow these steps-

12. How can you search the required product?
1. Click on the scan
button
2. QR scanner opens up
Place the phone in
front of the QR code to
scan it
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Open Paytm mall app and follow these steps-
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2

13. How can you search the required product?
The store of the seller will open up displaying all products
3. Click on search option
4. Type the name of the
product here
3
LED Television
4

14. How can you search the required product?
5. Select the desired
product
5

15. How can you search the required product?
6. Check the Seller
details
7. Choose the
promocode to apply it
CashBack amount will
appear
8. Click on Buy
The product page will appear
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8 7a

16. How can you search the required product?
9. Select the delivery
address
10. Click on Proceed to
pay
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17. How can you search the required product?
11. The payment will go
through Paytm wallet
12. In case, customer wants
to choose other modes
of payment OR doesn’t
have sufficient balance
in Paytm wallet, then the
customer can choose
these payment options-
• Credit card
• Debit card
• Net Banking
• UPI
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18. How can you search the required product?
13. Check here the order
number
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Customer will receive the order summary, merchant has to raise the invoice for the complete
amount and mention the Order number on the invoice

19. Thanks everyone!
For any query please raise a ticket on support