Order processing using own invoice for Paytm Mall Shop

1. Order processing using your
own invoice
In this module, we will discuss:-
1. How to process an order?

2. Overview of the Orders tab
Orders tab: You can check all your orders here1
2 Date filter: You can use the date filter to view the details of your orders within a specified date timeline
1
2

3. Overview of the Orders tab
Search filter: You can use this filter to search among your orders3
4 Express Checkout filter: Here, you can search your orders using the ‘Order ID’
3 4

4. There are four stages for processing an order
Fill-in required
details
DeliveredHandover to
customer
Pickup
code
Order Received
!

5. Before processing the order. You will have to ask the customer for the Order ID and Pickup Code. The
customer can check the Order ID and Pickup Code using either of the following three ways -
How to process an order?
Via SMS Via Push Notification Via Paytm Mall App
SMS

6. The customer will receive the
order confirmation message
along with the Order ID and
Pickup Code
The customer will receive the
Push notification on the Paytm
Mall App along with the Order ID
and Pickup Code
Note: Please ensure that you have enabled the Paytm Mall Push notification feature.
How to process an order?
i
ii

7. Open the Paytm Mall app and
tap on the Menu option
Tap on the My orders tab
i
How to process an order?
i
ii
ii

8. Tap on the respective order
The customer can check the
pickup code here
How to process an order?
3749031466
v
iii
iii
iv
iv
The customer can check the
Order ID here
iv

9. In case the customer does not receive the Pickup Code via SMS, you can also resend the same by following these
steps -
Click on the Orders tab
Check and confirm the Order ID
Click on Send Pickup Code
The Pickup code will be resent to
the customer via SMS
1
2
3
1
2
3
How to process an order?

10. Steps for processing an order -
How to process an order?
Click on the Orders tab1
2 Enter the Order ID in the Express Checkout filter and click on Submit
1
2a
2b

11. Enter the Invoice number3
How to process an order?
3

12. Check the warranty card check
box (if applicable)
4
5 Enter the IMEI/Serial Number for
your product (if applicable)
How to process an order?
4
5

13. You can check the customer
details here
6
6
How to process an order?

14. Here, you can see the payment
mode which the customer had
used to pay for the order
7
7
How to process an order?

15. 8
How to process an order?
9
8
Click on Handover Package
The status of the order will be
marked as Delivered
9
Enter the Pickup code here

16. Click on the More tab
Click on the Delivered tab from
the dropdown
Here, you can check all the
delivered orders
How to process an order?
11
11
10
10

17. Points to remember
1. Always enter the correct Order ID, otherwise, you will not be able to process the order
Order
ID
6899794022

18. Points to remember
2. Ensure that you have completed all the steps related to order processing before handing over the
package to the customer

19. Points to remember
3. Always get your invoice generated & keep it handy before processing an order because you will not
be able to process the order without the retail invoice number
Test Product 1
1
1

20. Points to remember
4. In case the order is not processed on time, it will lead to its cancellation and the customer will get the
money back. Under this scenario, you will not be refunded or compensated for that order

21. Points to remember
5. You will receive your payout and the customer will get the cashback only after you mark the order as
Delivered by clicking on the Handover Package tab
Cashback
Received

22. Thanks everyone!
For any query, please raise a ticket using the Seller Helpdesk tab on
your seller panel.