In this module we will discuss:- What is a privilege program? How does it work? What is a tier? What are the advantages of privilege program? How can you access your privilege dashboard?

1. Paytm Mall seller privilege
program
In this module we will discuss :-
1. What is a privilege program?
2. How does it work?
3. What is a tier?
4. What are the advantages of privilege program?
5. How can you access your privilege dashboard?

2. What is a privilege program?
The Paytm Mall Seller Privilege program is a loyalty and engagement program, which is designed to
reward you with a host of benefits based solely on your overall performance

3. How does it work?
The program reviews your performance over a period of 90 days, keeping certain parameters in mind.
These could include, but are not limited to:
SLA
Cancellations
Returns
Order to ship
Business by value
Business by volume
Commission
Discounts
Serviceexcellence
Goodness-of-fit

4. What is a tier?
• A tier is a basic classification of the Privilege Program based on performance metrics defined by
Paytm Mall
• The tier classification is based on the percentile ranking of your performance on Paytm Mall.
• This will help you to know your history and performance summary and the areas to improve.
To go to next tier, you are required to enhance your performance on different parameters
No karma : when seller has less than 5 orders
Blue : Performance > 0
Blue + : Performance > 50
Silver : Performance > 70
Gold : Performance > 85
Gold + : Performance > 95
Classification of your performance

5. What are the advantages of privilege program?
Fulfillment center
Extended storage: Discounted rates for first 30 days.
Strategy consultation: Get in touch with Paytm Mall experts to help your business discover the
real power of Paytm Mall FC network. Recommendations including which products to keep, which
FCs to use can power next growth wave for your business. Some sellers have saved >30%
savings on logistics cost by effectively using FC network.
Warehouse incubation center: Looking to expand your business and open own warehouses? Get
advice from Paytm Mall experts on the global best practices of processes and systems to ensure
best performance suited for e-commerce.
Dedicated account manager
You will be rewarded with a dedicated growth manager who will proactively manage your all
crucial tasks. He will help you use seller services in order to enable you sell better.
Seller support
• Ticket to be handled by a team specialist
• First response on priority
• Solution to be provided on call for every ticket
• Reduced TAT for support services

6. How can you access your privilege dashboard?
To access your privilege dashboard follow these steps
Click on privilege tab
1
1.

7. How can you access your privilege dashboard?
Here you can check
your seller rating and
score
Here you can check
performance score
according to various
attributes
These are the tips to
increase your
performance score
2
2.
3.
4.
3
4

8. How can you access your privilege dashboard?
To know all your benefits follow these steps
Click on know all
benefits
5
5.

9. How can you access your privilege dashboard?
Details of benefits
according to tier of the
seller
Here you can check
FAQs
Click here to avail your
benefits
6
8
7
6.
7.
8.

10. Enter all required
details
Click on submit ticket
Tip- You can select call me option to get a call from us.
How can you access your privilege dashboard?
8a.
8b.
8a
8b

11. To check your performance score according to the category, follow these steps
Click on required
attribute
How can you access your privilege dashboard?
9
9.

12. Click on category
How can you access your privilege dashboard?
9a
9a.

13. Click on sub category
How can you access your privilege dashboard?
9b
9b.

14. Check here the
individual products
How can you access your privilege dashboard?
9c
9c.

15. Thanks everyone!
For any query please raise a ticket on support