Tracking returns - Wholesale

1. Tracking returns
In this module, we will discuss:-
1. How to track return before delivery orders on the seller panel?
2. How to track return after delivery orders on the seller panel?

2. Check returns before delivery
orders

3. How to check return before delivery orders on the seller panel?
Note - This is illustrative not exhaustive
When an order is cancelled by a customer after shipping and before delivery of the product, you can check it in the Returns Before
Delivery stage
Click on Returns tab Click on the Returns before delivery tab to
check the orders which have been cancelled
before the delivery

4. How to check return before delivery orders on the seller panel?
Click on the Date filter to check the cancelled orders from a
specific date range
Click on the select filter to apply the status filter
Note – You can raise a ticket for Return before delivery POD (proof of delivery) within 10 days from the date of Return before delivery marked. Ticket raised beyond 10 days from the date
will not be entertained.

5. How to check return before delivery orders on the seller panel?
Click on All to view all your Return before delivery orders Return Initiated - When a customer requests for a return
while the product is in transit, you’ll be
able to see the product here

6. How to check return before delivery orders on the seller panel?
Return Delivered - When after cancellation, a product
gets delivered to you, you can view it
under Return Delivered

7. How to check return before delivery orders on the seller panel?
Here you can check all the details of the return before delivery order

8. Check returns after
delivery orders

9. How to check return after delivery orders on the seller panel?
To check orders which have been requested for a return after the delivery, follow these steps -
Click on Returns tab Click on Returns after delivery tab

10. How to check return after delivery orders on the seller panel?
Click on the date filter to view the return orders from a
specific date range

11. How to check return after delivery orders on the seller panel?
The available search options are: Order ID, Item ID, Tracking Number, Shipper, Warehouse, and
Status
You can also filter your search for returns by selecting one option at a time from the various options available within the Search
dropdown list -

12. How to check return after delivery orders on the seller panel?
Let’s learn how all stages of the return after delivery tab work -
Note - In this stage, all return stages are also known as return after delivery stages.
There are four sections: Approved, Picked, Returned and All

13. How to check return after delivery orders on the seller panel?
In the Approved stage, you can check all the return requested orders which have been approved by
Paytm Mall

14. How to check return after delivery orders on the seller panel?
Click on the Picked tab to view the details of the orders
picked by the courier partner from the customer
Click on the Returned tab to view the details of the
returns delivered back to you

15. How to check return after delivery orders on the seller panel?
All- here you can check all your return after delivery orders

16. How to check return after delivery orders on the seller panel?
Here you can check the details of the return order

17. How to check return after delivery orders on the seller panel?
If the Forward Item Id is available it means that this is partial return and this order contains child item id

18. How to check return after delivery orders on the seller panel?
This item Id will be child item Id if the Forward Item ID is available

19. How to check return after delivery orders on the seller panel?
To check the details of parent order id, click on Order ID link

20. How to check return after delivery orders on the seller panel?
Click on Download Order CSV to download the detailed csv
of the return orders

21. Thankseveryone!
For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel.