Tracking returns

1. Tracking returns
In this module, we will discuss:-
1. How to check your cancelled orders on the seller panel?
2. How to track return before delivery orders on the seller panel?
3. How to track return after delivery orders on the seller panel?

2. How to check your cancelled orders on the seller panel?
When a product is cancelled by a customer before shipping, you can check your orders in the cancelled stage
Click on the Orders tab Select More and click on Cancelled from the dropdown
Here, you can view orders which are cancelled by the customer
as well as you

3. How to check your cancelled orders on the seller panel?
Here, you can check the individual order details

4. How to check your cancelled orders on the seller panel?
Click on Download All Cancelled Orders File (.csv) to
download all the detailed information regarding all
the cancelled orders

5. Check returns before delivery
orders

6. How to check return before delivery orders on the seller panel?
When an order is cancelled by a customer after shipping and before delivery of the product, you can check it in the Returns Before
Delivery stage
Click on Returns tab Click on the Returns before delivery tab to
check the orders which have been cancelled
before the delivery

7. How to check return before delivery orders on the seller panel?
Click on the Date filter to check the cancelled orders from a
specific date range
Click on the select filter to apply the status filter

8. How to check return before delivery orders on the seller panel?
Click on All to view all your Return before delivery orders Return Initiated - When a customer requests for a return
while the product is in transit, you’ll be
able to see the product here

9. How to check return before delivery orders on the seller panel?
Return Delivered - When after cancellation, a product
gets delivered to you, you can view it
under Return Delivered
Note – You can raise a ticket for Return before delivery POD (proof of delivery) within 7 days from the date of Return before delivery marked. Ticket raised beyond 7 days from the date will
not be entertained.

10. Check returns after
delivery orders

11. How to check return after delivery orders on the seller panel?
To check orders which have been requested for a return after the delivery, follow these steps -
Click on Returns tab Click on Returns after delivery tab

12. How to check return after delivery orders on the seller panel?
Click on the date filter to view the return orders from a
specific date range

13. How to check return after delivery orders on the seller panel?
The available search options are: Order ID, Item ID, Tracking Number, Shipper, Warehouse, and
Status
You can also filter your search for returns by selecting one option at a time from the various options available within the Search
dropdown list -

14. How to check return after delivery orders on the seller panel?
Let’s learn how all stages of the return after delivery tab work -
Note - In this stage, all return stages are also known as return after delivery stages.
There are four sections: Approved, Picked, Returned and All

15. How to check return after delivery orders on the seller panel?
In the Approved stage, you can check all the return requested orders which have been approved by
Paytm Mall

16. How to check return after delivery orders on the seller panel?
Click on the Picked tab to view the details of the orders
picked by the courier partner from the customer
View details of the courier by clicking on return courier AWB

17. How to check return after delivery orders on the seller panel?
Click on the Returned tab to view the details of the
returns delivered back to you
When a returned product is successfully delivered back to you, the status of the order changes to return delivered
Note – You can raise a ticket for Return after delivery POD (proof of delivery) within 7 days from the date of Return after delivery marked. Ticket raised beyond 7 days from the date will not
be entertained.

18. How to check return after delivery orders on the seller panel?
Click on the All tab to view the detailed stages for all return
orders
Click on Download Order CSV to download the
detailed csv of the return orders

19. Thankseveryone!
For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel.