Seller services allow service providers to support sellers by offering cataloging and photoshoot services. There are four stages to processing a seller service order: 1) request pickup, 2) confirm and pack, 3) shipped, and 4) delivered. To process a single order, the service provider clicks through these stages in the order tab of the seller panel, acknowledging the order, entering shipping details like the AWB number, and downloading the packing slip. Once the cataloging or photoshoot service is completed, the provider notifies the team to mark the order as delivered and release payment. Duplicate copies can be downloaded from the request pickup tab if the original packing slip is lost.

1. In this module we will discuss :-
1. What are seller services?
2. How can you process a seller service order?
Seller service order
processing- Cataloging &
photoshoot

2. What are seller services?
Seller services are the services offered by the service provider to the sellers to support their business
Benefits:
• Decide upon the pin code you want to serve
• Closer to the seller thereby better understanding of their needs
• Seller will use these services with in minimum days of registration
Service provider SellerServices

3. Overview of Orders tab on seller panel
Orders tab
Here you can check
your all orders
Date filter
You can use this filter
to view your old
orders
Search filter
You can use this filter
to search orders
using their different
ids or stages
E.g. Order id, Item id
Tip- You can search multiple values separated by comma in search filter.
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4. There are four stages of seller service order
processing
Delivered
Order is delivered to the
customer
4.
Confirm and pack
Acknowledge the order,
enter AWB no. and pack
the order
1. Request pickup
Mark the order as shipped
2.
Shipped
Order is shipped from your
warehouse
3.

5. How can you process a seller service order?
Steps to process single order
Click on Orders tab1.
Click on Pending
Action tab
2.
2
3
4
1
Click on Confirm &
Pack tab
3.
Click on Pack tab4.

6. How can you process a seller service order?
5
Click on Confirm tab
to acknowledge the
order
5.
Note- Acknowledge the order within 24 hours

7. Select name of the
courier partner as
Vendor self
6.
6
How can you process a seller service order?

8. AWB number- Enter
“ productreceived ”
Select check box
and click on submit
How can you process a seller service order?
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8.
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9. How can you process a seller service order?
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10
Enter the IMEI/Serial
number
9.
Click on Done button
Packing slip will be
downloaded
10.
If it is an electronic product then you have to enter its IMEI/serial number
Note- This pop-up will appear only if it is an electronic product.

10. This is a sample Packing Slip.
How can you process a seller service order?
ba
Packaging Slip–
You have to paste it
outside the packaging
box
a.
b. Retail Invoice –
You have to fold the invoice
from centre so that details
are towards inside
Paste the invoice pouch on
the back side of the brand's
corrugated boxes and insert
the invoice in the invoice
pouch
White side of the invoice
should be in front.

11. How can you process a seller service order?
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Click on Request
Pickup tab
11.
Click on Mark
shipped tab
12.
When you have provided the cataloguing/photoshoot service to the seller then drop a mail to
our team for confirmation-rahul1.saini@paytm.com
Note- Maximum time to complete cataloguing/photoshoot service is 30 days.

12. How can you process a seller service order?
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Click on Dispatched
tab
13.
Click on Shipped tab
Here you can check
all shipped orders
14.
To view shipped orders, follow these steps-

13. • Our team will confirm to the seller for the service and mark the respective order as delivered
• Once order is marked as delivered then your payment will be released
How can you process a seller service order?
15
Click on Delivered tab
Here you can check
all delivered orders
15.

14. How can you download duplicate copies?
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2
3
1
Click on Orders tab1.
Click on Pending
Action tab
2.
Click on Request
Pickup tab
3.
Here you can
download duplicate
copies
4.
In case you have lost your packing slip or manifest before shipping you can generate the
duplicate of the two by going on pickup awaited

15. Thanks everyone!
For any query please raise a ticket on support