Every organisation needs to strike a balance between maximising cost-e ectiveness and striving towards ambitious targets and goals, prompting many to consider the possibilities of a well-managed, well-designed outsourcing solution. Knowledge Group’s portfolio of Outsourcing solutions are an essential option for these organisations, allowing critical resources to be focused on core business concerns while our experienced outsourcing professionals deliver robust, custom- designed solutions to meet their needs.

1. Outsourcing 1
Outsourcing
‫االستعانة‬
‫خارجية‬ ‫بمصادر‬

2. Contents
‫المحتويات‬

3. Outsourcing 1
Case studies
Some of our clients
Our partners
/04
/06
‫نحن‬ ‫من‬
‫المعارف‬ ‫مجموعة‬ ‫عن‬ ‫لمحة‬
Who we are
Knowledge Group at a glance
03
About Outsourcing
/10
/12
/14
/16
/18
‫ء‬‫ألدا‬ ‫خارجية‬ ‫بمصادر‬ ‫االستعانة‬
‫العاملة‬ ‫البشرية‬ ‫القوة‬ ‫تأمين‬
‫التدريب‬
‫التنفيذيين‬ ‫إعارة‬
‫التدريبية‬ ‫المواد‬ ‫تطوير‬
Business Functions Outsourcing
Manpower Outsourcing
Training Function
Executive Leasing
Training Material Development
09
Our Expertise
/22
/24
/26
21
Our work
‫مشاريعنا‬ ‫بعض‬
‫عمالئنا‬ ‫بعض‬
‫شركائنا‬ ‫بعض‬
‫االستعانة‬ ‫عن‬ ‫نبذة‬
‫خارجية‬ ‫بمصادر‬
‫خبرتنا‬ ‫عملنا‬

4. Outsourcing2

5. Outsourcing 3
Who we are
At a glance
‫نحن‬ ‫من‬
‫المعارف‬ ‫مجموعة‬ ‫عن‬ ‫لمحة‬
About Outsourcing
‫خارجية‬ ‫بمصادر‬ ‫االستعانة‬ ‫عن‬ ‫نبذة‬

6. Outsourcing4
Who we are
Since 2006, The Knowledge Group has earned a
reputation as a regional leader that works in close
partnership with its clients to deliver comprehensive,
customised training & development and consulting
solutions.
‫بة‬ّ‫طي‬ ‫سمعة‬ 2006 ‫سنة‬ ‫منذ‬ ‫المعارف‬ ‫مجموعة‬ ‫اكتسبت‬
‫مع‬ ‫وثيقة‬ ‫شراكة‬ ‫في‬ ‫تعمل‬ ‫رائدة‬ ‫إقليمية‬ ‫جهة‬ ‫باعتبارها‬
.‫الشامل‬ ‫والتطوير‬ ‫التدريب‬ ‫خدمات‬ ‫لتقديم‬ ‫عمالئها‬
‫نحن‬ ‫من‬

7. Outsourcing 5
We combine local experience with
a vast network of global partners
We are a trusted partner for many
key regional organisations
We have helped thousands of
professionals to develop leadership &
professional skills
‫المؤسسات‬ ‫من‬ ‫للعديد‬ ‫موثوق‬ ‫شريك‬ ‫إننا‬
‫الرئيسية‬ ‫اإلقليمية‬
‫مهاراتهم‬ ‫تحسين‬ ‫في‬ ‫المهنيين‬ ‫آالف‬ ‫نساعد‬
‫والمهنية‬ ‫القيادية‬
‫من‬ ‫واسعة‬ ‫وشبكة‬ ‫المحلية‬ ‫الخبرة‬ ‫بين‬ ‫نجمع‬
‫العالميين‬ ‫الشركاء‬

8. Outsourcing6
25+ International partners
Knowledge Group at a glance
Key statistics
ًً‫ا‬‫عالمي‬ ً‫ا‬‫شريك‬ 25 ‫من‬ ‫أكثر‬
‫المعارف‬ ‫مجموعة‬ ‫عن‬ ‫لمحة‬
‫إحصاءات‬
Operate in 19+ countries
ً‫ا‬‫بلد‬ 19 ‫من‬ ‫أكثر‬ ‫في‬ ‫تعمل‬
600+
Regional clients
400+
Global associates & experts
250+
Staff & faculty
95%
Client satisfaction
95%
Client retention
Outsourcing6
‫المنطقة‬ ‫في‬ ‫العمالء‬
‫والخبراء‬ ‫العالميون‬ ‫الشركاء‬
‫بون‬ّ‫والمدر‬ ‫الموظفون‬
‫العمالء‬ ‫رضا‬
‫بالعمالء‬ ‫االحتفاظ‬
19+ 25+

9. Outsourcing 7
Completed assessments for over
130,000 individuals
‫شخص‬ 130,000 ‫على‬ ‫يزيد‬ ‫ما‬ ‫تقييم‬ ‫إنجاز‬
More than 5 million training
hours conducted
‫تدريب‬ ‫ساعة‬ ‫ماليين‬ ٥ ‫من‬ ‫أكثر‬
International partners
Countries of operation
‫العالميون‬ ‫الشركاء‬
‫فيها‬ ‫تعمل‬ ‫التي‬ ‫البلدان‬
Trained over 150,000 people
‫شخص‬ 150,000 ‫على‬ ‫يزيد‬ ‫ما‬ ‫تدريب‬
Outsourcing 7
130+
THOUSAND
5+
MILLION
150+
THOUSAND

10. Outsourcing8

11. Outsourcing 9
Executive Leasing
Training Material Development
Our Expertise
‫خبرتنا‬
Business Functions Outsourcing
Manpower Outourcing
Training Function
‫العمل‬ ‫وظائف‬ ‫ألداء‬ ‫خارجية‬ ‫بمصادر‬ ‫االستعانة‬
‫العاملة‬ ‫البشرية‬ ‫القوة‬ ‫تأمين‬
‫التدريب‬
‫التنفيذيين‬ ‫إعارة‬
‫التدريبية‬ ‫المواد‬ ‫تطوير‬
Every organisation needs to strike a balance between
maximising cost-effectiveness and striving towards
ambitious targets and goals, prompting many to consider
the possibilities of a well-managed, well-designed
outsourcing solution. Knowledge Group’s portfolio of
Outsourcing solutions are an essential option for these
organisations, allowing critical resources to be focused
on core business concerns while our experienced
outsourcing professionals deliver robust, custom-
designed solutions to meet their needs.
‫فعالية‬ ‫تعظيم‬ ‫بين‬ ‫الموازنة‬ ‫إلى‬ ‫مؤسسة‬ ‫كل‬ ‫تحتاج‬
،‫طموحة‬ ‫وغايات‬ ‫أهداف‬ ‫تحقيق‬ ‫إلى‬ ‫والسعي‬ ‫التكاليف‬
‫اللجوء‬ ‫احتماالت‬ ‫في‬ ‫النظر‬ ‫على‬ ‫منها‬ ‫كثير‬ ‫يحث‬ ‫ما‬
‫بمصادر‬ ‫لالستعانة‬ ‫التصميم‬ ‫وجيد‬ ‫اإلدارة‬ ‫جيد‬ ‫حل‬ ‫إلى‬
‫لحلول‬ ‫المعارف‬ ‫مجموعة‬ ‫محفظة‬ ‫وتشكل‬ .‫خارجية‬
‫لهذه‬ ً‫ا‬‫أساسي‬ً‫ا‬‫خيار‬ ‫خارجية‬ ‫بمصادر‬ ‫االستعانة‬
‫على‬ ‫المهمة‬ ‫الموارد‬ ‫بتركيز‬ ‫يسمح‬ ‫ما‬ ،‫المؤسسات‬
‫مهنيو‬ ‫م‬ ّ‫يقد‬ ‫بينما‬ ‫األساسية‬ ‫األعمال‬ ‫اهتمامات‬
‫الطلب‬ ‫حسب‬ ‫مة‬ ّ‫مصم‬ ‫متينة‬ ً‫ال‬‫حلو‬ ‫الخارجية‬ ‫المصادر‬
.‫احتياجاتها‬ ‫لتلبية‬

12. Outsourcing10
Business Functions Outsourcing
‫العمل‬ ‫وظائف‬ ‫ألداء‬ ‫خارجية‬ ‫بمصادر‬ ‫االستعانة‬

13. Outsourcing 11
Fully outsourced business functions to
help client benefit from professional
services and optimised costs
Sustainable and lasting impact on an
organisation’s operational policies and
strategic processes
‫لمساعدة‬ ‫العمل‬ ‫لوظائف‬ ‫خارجية‬ ‫مصادر‬ ‫توفير‬
‫المهنية‬ ‫الخدمات‬ ‫من‬ ‫االستفادة‬ ‫في‬ ‫العميل‬
‫المثلى‬ ‫والتكاليف‬
‫التشغيلية‬ ‫السياسات‬ ‫على‬ ‫مستدام‬ ‫تأثير‬
‫للمؤسسة‬ ‫االستراتيجية‬ ‫والعمليات‬
With your company focused on excellence, it often makes good business
sense to entrust the outsourcing of key business functions to our team of
experienced, dedicated experts. We work closely with our clients from both
the government and private sector to determine their precise outsourcing
needs and then craft a solution that will make a positive impact on their
strategic and operational processes.
‫وظائف‬ ‫بأداء‬ ‫تعهدوا‬ ‫أن‬ ‫المنطقي‬ ‫من‬ ‫يكون‬ ‫ما‬ ً‫ا‬‫غالب‬ ،‫ز‬ّ‫التمي‬ ‫على‬ ‫شركتكم‬ ‫بتركيز‬
‫من‬ ‫عمالئنا‬ ‫مع‬ ‫قرب‬ ‫عن‬ ‫نعمل‬ ‫فنحن‬ .‫سين‬ ّ‫المتمر‬ ‫الخبراء‬ ‫من‬ ‫لفريقنا‬ ‫الرئيسية‬ ‫العمل‬
‫وضع‬ ‫ثم‬ ‫بالضبط‬ ‫الخارجية‬ ‫المصادر‬ ‫إلى‬ ‫احتياجاتهم‬ ‫لتحديد‬ ‫والخاص‬ ‫الحكومي‬ ‫القطاعين‬
.‫والتشغيلية‬ ‫االستراتيجية‬ ‫عملياتهم‬ ‫على‬ ً‫ا‬‫إيجابي‬ً‫ا‬‫تأثير‬ ‫تحدث‬ ‫التي‬ ‫الحلول‬

14. Outsourcing12
Manpower Outsourcing
‫العاملة‬ ‫البشرية‬ ‫القوة‬ ‫تأمين‬

15. Outsourcing 13
Free up vital resources for core business
functions
Managed by highly-experienced regional
experts
‫العمل‬ ‫وظائف‬ ‫ألداء‬ ‫الحيوية‬ ‫الموارد‬ ‫تحرير‬
‫األساسية‬
‫من‬ ٍ‫عال‬ ‫قدر‬ ‫على‬ ‫إقليميون‬ ‫خبراء‬ ‫يديرها‬
‫ّس‬‫ر‬‫التم‬
Knowledge Group’s manpower outsourcing solutions support the
organisations we work with to free up vital resources and talent for core
business functions. Our experienced team of talent management experts
are fully-equipped to manage the end-to-end complexities of different HR
processes – taking care of recruiting, onboarding and managing manpower on
a client’s behalf.
‫المؤسسات‬ ‫المعارف‬ ‫مجموعة‬ ‫مها‬ ّ‫تقد‬ ‫التي‬ ‫العاملة‬ ‫البشرية‬ ‫القوة‬ ‫تأمين‬ ‫حلول‬ ‫تدعم‬
.‫األساسية‬ ‫العمل‬ ‫وظائف‬ ‫ألداء‬ ‫الحيوية‬ ‫والمواهب‬ ‫الموارد‬ ‫لتحرير‬ ‫معها‬ ‫نعمل‬ ‫التي‬
‫عمليات‬ ‫تعقيدات‬ ‫إلدارة‬ ‫التامة‬ ‫القدرات‬ ‫المواهب‬ ‫إدارة‬ ‫خبراء‬ ‫من‬ ‫س‬ ّ‫المتمر‬ ‫فريقنا‬ ‫ويمتلك‬
‫القوة‬ ‫وإدارة‬ ،‫التوجيهي‬ ‫والتعريف‬ ،‫بالتوظيف‬ ‫والعناية‬ - ‫مراحلها‬ ‫بمختلف‬ ‫الموارد‬ ‫إدارة‬
.‫العميل‬ ‫لحساب‬ ‫العاملة‬

16. Outsourcing14
Training Function
‫التدريب‬ ‫وظيفة‬

17. Outsourcing 15
Optimised costs
Expert team can handle all aspects of
training planning and operation
‫مثلى‬ ‫تكاليف‬
‫جوانب‬ ‫جميع‬ ‫تولي‬ ‫يستطيع‬ ‫ّس‬‫ر‬‫متم‬ ‫فريق‬
‫وتنفيذه‬ ‫للتدريب‬ ‫التخطيط‬
At Knowledge Group, we are experts in the planning, delivery and analysis of
training & development efforts that maximise skills and knowledge transfer
for optimal organisational performance. Our talented team can therefore
support clients to outsource their training function, optimising costs and
ensuring that training operations exceed all expectations.
‫وتنفيذها‬ ‫والتطوير‬ ‫التدريب‬ ‫لجهود‬ ‫التخطيط‬ ‫في‬ ‫خبراء‬ ‫المعارف‬ ‫مجموعة‬ ‫في‬ ‫نحن‬
‫ويستطيع‬ .‫األمثل‬ ‫المؤسسي‬ ‫األداء‬ ‫لتحقيق‬ ‫والمعارف‬ ‫المهارات‬ ‫نقل‬ ‫م‬ ّ‫يعظ‬ ‫بما‬ ‫وتحليلها‬
‫وضمان‬ ،‫المثلى‬ ‫التكاليف‬ ‫وتحقيق‬ ،‫التدريب‬ ‫وظيفة‬ ‫لتعهيد‬ ‫العمالء‬ ‫دعم‬ ‫س‬ ّ‫المتمر‬ ‫فريقنا‬
.‫العمالء‬ ‫عات‬ ّ‫توق‬ ‫التدريبية‬ ‫العمليات‬ ‫تتجاوز‬ ‫أن‬

18. Outsourcing16
Executive Leasing
‫التنفيذيين‬ ‫إعارة‬

19. Outsourcing 17
Partner gains rapid access to experienced
staff
Ensures clients can confidently respond to
sudden organisational change
‫إلى‬ ‫بسرعة‬ ‫الوصول‬ ‫الشريك‬ ‫يكسب‬
‫ّسين‬‫ر‬‫المتم‬ ‫الموظفين‬
‫بثقة‬ ‫االستجابة‬ ‫على‬ ‫العمالء‬ ‫قدرة‬ ‫ضمان‬
‫الفجائي‬ ‫المؤسسي‬ ‫ّر‬‫ي‬‫للتغ‬
Sometimes a sudden change of leadership or a short-term talent deficit
creates an immediate organisational need to source new executive talent,
often entailing a great deal of time, expense and effort. Knowledge Group’s
Executive Leasing aims to remove this problem for our clients. Our expert
team is ready to respond to the exact skills required by a client, sourcing the
right executive talent for their needs and making sure they are available at
short notice.
‫إلى‬ ‫القصير‬ ‫المدى‬ ‫على‬ ‫المواهب‬ ‫إلى‬ ‫االفتقار‬ ‫أو‬ ‫للقيادة‬ ‫الفجائي‬ ‫ر‬ّ‫التغي‬ ‫ي‬ ّ‫يؤد‬ ‫األحيان‬ ‫بعض‬ ‫في‬
‫يقتضي‬ ‫أمر‬ ‫وهو‬ ،‫بالموهبة‬ ‫يتمتع‬ ‫جدي‬ ‫تنفيذي‬ ‫مدير‬ ‫إيجاد‬ ‫إلى‬ ‫فورية‬ ‫مؤسسية‬ ‫حاجة‬ ‫حدوث‬
‫المعارف‬ ‫مجموعة‬ ‫رها‬ ّ‫توف‬ ‫اتي‬ ‫التنفيذيين‬ ‫إعارة‬ ‫وتهدف‬ .‫وجهود‬ ،‫وتكاليف‬ ،ً‫ال‬‫طوي‬ ً‫ا‬‫وقت‬
‫لالستجابة‬ ‫بالجهوزية‬ ‫س‬ ّ‫المتمر‬ ‫فريقنا‬ ‫ويتمتع‬ .‫المشكلة‬ ‫هذه‬ ‫من‬ ‫عمالئنا‬ ‫تخليص‬ ‫إلى‬
‫والحرص‬ ،‫الحتياجاتهم‬ ‫المالئم‬ ‫التنفيذي‬ ‫وإيجاد‬ ،‫بالضبط‬ ‫العميل‬ ‫يطلبها‬ ‫التي‬ ‫للمهارات‬
.‫قصير‬ ‫إشعار‬ ‫بعد‬ ‫توفيره‬ ‫على‬

20. Outsourcing18
Training Material Development
‫التدريبية‬ ‫المواد‬ ‫تطوير‬

21. Outsourcing 19
Training materials developed by team
experienced in producing training
resources of the highest quality
Development of training materials is
conducted in close collaboration with our
partners, to meet their particular training
requirements
‫إنتاج‬ ‫في‬ ‫ّس‬‫ر‬‫متم‬ ‫فريق‬ ‫رها‬ّ‫يطو‬ ‫تدريبية‬ ‫مواد‬
‫مستوى‬ ‫أعلى‬ ‫على‬ ‫التدريبية‬ ‫الموارد‬
‫مع‬ ‫الوثيق‬ ‫بالتعاون‬ ‫التدريبية‬ ‫المواد‬ ‫تطوير‬ ‫يتم‬
‫الخاصة‬ ‫التدريبية‬ ‫باتهم‬ّ‫ل‬‫متط‬ ‫لتلبية‬ ‫شركائنا‬
Knowledge Group is fully-equipped to handle all aspects of the development
and production of high-quality training materials for our clients. Based on a
full understanding of their training needs, and focused on their competency
framework, materials are expertly created by our in-house team of
experienced professionals.
‫الجودة‬ ‫عالية‬ ‫تدريبية‬ ‫مواد‬ ‫تطوير‬ ‫جوانب‬ ‫كل‬ ‫مع‬ ‫التعامل‬ ‫المعارف‬ ‫مجموعة‬ ‫تستطيع‬
‫التدريبية‬ ّ‫المواد‬ ‫بإنتاج‬ ‫سين‬ ّ‫المتمر‬ ‫المهنيين‬ ‫من‬ ‫الداخلي‬ ‫فريقنا‬ ‫ويقوم‬ .‫وإنتاجها‬ ‫لعمالئنا‬
.‫كفاءاتهم‬ ‫إطار‬ ‫على‬ ‫والتركيز‬ ،‫لعمالئنا‬ ‫التدريبية‬ ‫لالحتياجات‬ ‫التام‬ ‫الفهم‬ ‫على‬ ‫بناء‬

22. Outsourcing20

23. Outsourcing 21
Our work
‫عملنا‬
Case studies
Some of our clients
Our partners
‫مشاريعنا‬ ‫بعض‬
‫عمالئنا‬ ‫بعض‬
‫شركائنا‬ ‫بعض‬

24. Outsourcing22
Case studies
‫مشاريعنا‬ ‫بعض‬
Challenge
Aimed to create new call centre providing
opportunities for students
Knowledge Group Solution
Crafted, recruited & ran unique call centre
solution at ADU
Result
Call centre employs students & delivers
world-class levels of service
‫ي‬ ّ‫التحد‬
‫للطالب‬ ً‫ا‬‫فرص‬ ‫يتيح‬ ‫اتصال‬ ‫مركز‬ ‫إنشاء‬ ‫إلى‬ ‫تهدف‬
‫المعارف‬ ‫مجموعة‬ ‫وضعته‬ ‫الذي‬ ‫الحل‬
‫ووظفنا‬ ،‫أبوظبي‬ ‫جامعة‬ ‫في‬ ‫اتصال‬ ‫لمركز‬ ً‫ال‬‫ح‬ ‫وضعنا‬
‫وأدرناه‬ ،‫فيه‬ ‫العاملين‬
‫النتيجة‬
‫خدمة‬ ‫مستويات‬ ‫م‬ ّ‫ويقد‬ ‫الطالب‬ ‫المركز‬ ‫يستخدم‬
‫عالمية‬
‫للتوزيع‬ ‫أبوظبي‬ ‫شركة‬
ADDC
Challenge
To reduce the administrative and
operational cost of marine Transport
Department
Knowledge Group Solution
Outsource the operation and HR
administration of marine transport
department
Result
Enhance the performance of the
department and employee satisfaction
‫ي‬ ّ‫التحد‬
‫النقل‬ ‫إلدارة‬ ‫والتشغيلية‬ ‫اإلدارية‬ ‫التكاليف‬ ‫خفض‬
.‫البحري‬
‫المعارف‬ ‫مجموعة‬ ‫وضعته‬ ‫الذي‬ ‫الحل‬
‫النقل‬ ‫إدارة‬ ‫لتشغيل‬ ‫خارجية‬ ‫بمصادر‬ ‫االستعانة‬
.‫البشرية‬ ‫مواردها‬ ‫وإدارة‬ ‫البحري‬
‫النتيجة‬
.‫الموظفين‬ ‫رضى‬ ‫وتحسين‬ ‫اإلدارة‬ ‫أداء‬ ‫تعزيز‬
‫والمواصالت‬ ‫الطرق‬ ‫هيئة‬
RTA

25. Outsourcing 23
Challenge
Reduce the time to staff and implement a
massive project
Knowledge Group Solution
Recruit and outsource staff required to
operate the project
Result
Reduce recruitment costs and operational
expenses
‫ي‬ ّ‫التحد‬
‫النقل‬ ‫إلدارة‬ ‫والتشغيلية‬ ‫اإلدارية‬ ‫التكاليف‬ ‫خفض‬
.‫البحري‬
‫المعارف‬ ‫مجموعة‬ ‫وضعته‬ ‫الذي‬ ‫الحل‬
‫النقل‬ ‫إدارة‬ ‫لتشغيل‬ ‫خارجية‬ ‫بمصادر‬ ‫االستعانة‬
.‫البشرية‬ ‫مواردها‬ ‫وإدارة‬ ‫البحري‬
‫النتيجة‬
.‫الموظفين‬ ‫رضى‬ ‫وتحسين‬ ‫اإلدارة‬ ‫أداء‬ ‫تعزيز‬
‫والمواصالت‬ ‫الطرق‬ ‫هيئة‬
Oil & Gas Client

26. Outsourcing24
Some of our clients
‫عمالئنا‬ ‫بعض‬

27. Outsourcing 25

28. Outsourcing26
Some of our partners
‫عمالئنا‬ ‫بعض‬
Exclusive Partners in the MENA Region Exclusive Partners in the MENA Region

29. Outsourcing 27

31. Consulting 29

32. Outsourcing30
Knowledge Group
P. O. Box 126933
Dubai, UAE
T + 971 (0)4 386 7777
F + 971 (0)4 386 7778
Toll Free 800 2212 info@knowledgegroup.co www.knowledgegroup.co
‫المعارف‬ ‫مجموعة‬
126933 ‫ب‬ ‫ص‬
‫المتحدة‬ ‫العربية‬ ‫اإلمارات‬ ‫دولة‬ ،‫دبي‬
Knowledge Group
P.O. Box 59911
Abu Dhabi, UAE
T +971 (0)2 501 5454
F +971 (0)2 586 6782
Dubai
‫دبـــي‬
‫المعارف‬ ‫مجموعة‬
٥٩٩١١ ‫ب‬ ‫ص‬
‫المتحدة‬ ‫العربية‬ ‫اإلمارات‬ ‫دولة‬ ،‫ظبي‬ ‫أبو‬
Abu Dhabi
‫ظبي‬ ‫أبو‬