The document discusses various topics related to organizational communication including formal small group networks like chains and wheels, grapevine communication, rumors, electronic communications like email and instant messaging, social networking sites, blogs, and video conferencing. It provides definitions and benefits of these different communication methods and discusses how management can address negative consequences of rumors. Knowledge management is also summarized as a process of organizing and distributing an organization's collective wisdom to get the right information to the right people at the right time. Examples are given of how BP and Hewlett-Packard have improved outcomes through knowledge management.

1. ORGANIZATIONAL COMMUNICATIONPRESENTED BY:ABHILASH NAIRHARSHIDA CPRIYA PSHISHIR V RATHOREVIVEK SRIVASTAVA

2. FORMAL SMALL-GROUP NETWORKS

3. CHAINALL CHANNELSPEED: FAST

4. ACCURACY: MODERATE

5. EMERGENCE OF A LEADER: NONE

6. MEMBER SATISFACTION: HIGH

7. SPEED: MODERATE

8. ACCURACY: HIGH

9. EMERGENCE OF A LEADER: MODERATE

10. MEMBER SATISFACTION:MODERATEWHEELSPEED: FAST

11. ACCURACY: HIGH

12. EMERGENCE OF A LEADER: HIGH

13. MEMBER SATISFACTION: LOWGRAPEVINE COMMUNICATIONInformal communication group.Important source of information. Statistics say 75% of the employees hear about the matters through rumors.General practice involves tracing a piece of information back to its source

14. GRAPEVINE COMMUNICATIONNot controlled by managementConsidered more believable and reliable than formal communication techniques.To serve the self interests of people within the organization.

15. RUMORS !!They emerge as response to:Important IssuesAmbiguityAnxiety

16. IS GRAPEVINE NECESSARY ?About 75% of information carried is true.Gives managers a feel for moral in their organization.Help identify what is important or not.Creates a sense of closeness and friendship among whom they share.

17. Management must work….HOW?To avoid negative consequences of rumorsAnnouncing timetables for decisionsExplaining decisions and behaviors that may appear secretive and unclear.Emphasizing on downside and upside of decisions and future plans.Openly discuss worst case possibilities.

18. Electronic CommunicationsE-mail

19. Instant Messaging & Text Messaging

20. Networking Software

21. Blogs

22. Video ConferencingE-mailE-mail uses the internet to transmit and receive computer generated text and documents.

23. BenefitsManaging E-mail is EasyFastInexpensiveTransmission Secure and Reliable Easy to PrioritizeAutomated E-mails

24. LimitationsMisinterpreting the Message Communicating Negative Messages Overuse of E-mail E-mail Emotions Privacy Concerns

25. Instant messagingDefinition :IM falls under the umbrella term online chat communication done in real-time, between specified known users

26. OverviewIt is real timeAllows Text, voice call, Video CallsOffline Messages are also allowedAllowing immediate receipt of acknowledgment or reply

27. History Instant messaging predates the InternetFirst appearing on multi-user operating systems like Compatible Time-Sharing System (CTSS) and Multiplexed Information and Computing Service (Multics ) [1] in the mid-1960s. Initially, some of these systems were used as notification systems for services like printing

28. InteroperabilityTransfer file , contact list, the ability to hold several simultaneous conversations.Enterprise application integrationXMPP, Lotus Sametime , Microsoft Office Communicator

29. Mobile instant messagingServices to be accessed from a portable deviceAndroid, Blackberry OS, iOS , Symbian OS, Windows MobileEmbedded clients - tailored IM client for every specific device.a) Clientless platform – not need to download any software to the handsetb) Enables all users and all devices from any network to connect

30. In web browserGtalkyahoo! MessengerWindow Live Messenger

31. Business applicationEnterprise Instant MessagingMicrosoft ExchangeIBM Lotus Sametime , Microsoft Office Communications Server, Jabber XCP and Cisco Unified Presence

32. Social Networking SitesFacebookTwitterMyspaceOrkut

33. Facebook

34. twitter

35. Web Logs (Blogs)

36. INTRODUCTIONA blog (a blend of the term web log) is a type of website or part of a website. Blogs are usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video.Most blogs are interactive, allowing visitors to leave comments and even message each other via widgets on the blogs and it is this interactivity that distinguishes them from other static websites.

37. A Simple Example of Blog

38. Types Of BlogsThere are many different types of blogs, differing not only in the type of content, but also in the way that content is delivered or written.Personal blogs -- TwitterCorporate and organizational blogs -- Business BlogsBy media type- -- vlog ,LinklogBy device --- moblog

39. Reasons Your Business Needs a BlogBuild relationshipsBuild your reputationBuild customer loyalty Build authority Build traffic