This document discusses online communication in business organizations. It defines online communication as reading, writing, and communicating via networked computers. There are two main types of online communication: synchronous which allows real-time communication through chat or video conferencing, and asynchronous which uses delayed communication through email or discussion forums. Some common online communication tools discussed are the Internet, which allows access to information resources and services globally, and communication platforms like email, blogs, and discussion boards. The benefits of online communication for businesses include gaining a larger customer base worldwide and better networking opportunities.