The document discusses conducting organizational climate surveys to assess employee satisfaction and motivation. It describes how climate impacts absenteeism, turnover and productivity. Surveys measure climate through categories like leadership, strategic planning and workforce focus. Sample survey items ask about knowledge of mission, recognition for work and opinions sought by leadership. The process involves identifying employee groups, administering surveys, analyzing responses and reporting results. Lessons indicate employees value providing opinions and concerns lead to improvements, though confidentiality is a concern.

1. Organizational Climate Analysis:
Tracking Satisfaction and Motivation
of Faculty & Staff
Dr. Larry Zachrich
Dr. Von Plessner
@ACBSPAccredited #ACBSP2016

2. Significance of Organizational Climate
• Climate Affects Employee Satisfaction
• Satisfaction Impacts Absenteeism
• Climate Is Tied to Employee Turnover
• Climate Affects Motivation
• Motivation Sets the Tone for Productivity
@ACBSPAccredited #ACBSP2016

3. Uses of Organizational Climate Analysis
• Improvement of Internal Climate
• Data for Accreditation Standard 2 - Stakeholder Focus
• Data for Accreditation Standard 5 - Faculty & Staff Focus

4. The Instrument(s)
• “Are We Making Progress?”
• “Are We Making Progress As Leaders?”
NIST – National Institute of Standards and Technology
Baldrige National Quality Program
U.S. Department of Commerce
www.baldrige.nist.gov/Progress.htm

5. Survey Categories
• Leadership
• Strategic Planning
• Customer and Market Focus
• Measurement, Analysis, and Knowledge Management
• Workforce Focus
• Process Management
• Results

6. Sample Instrument Items
• 1a I know my organization’s
mission.
• 5c I am recognized for my
work.
• 1f My organization asks what I
think.
• 7i My organization is a good
place to work.
• 1a Our workforce knows our
organization’s mission.
• 5c Our employees are
recognized for their work.
• 1f Our leadership team asks
employees what they think.
• 7i Our employees believe our
organization is a good place to
work.
@ACBSPAccredited #ACBSP2016

7. Survey Process
• Identify Employee Groups – Supervisors and Others (Min. 15)
• Determine the Employee Groups to Analyze
• Get Employee Email Addresses
• Review the Instrument for Possible Additional Questions
• Send Employees an Email and Link to the Survey
• Analyze Data
• Summarize Results in a Report

8. Survey Process at Northwest State
• Two Employee Categories – Supervisors & Those Being Supervised
• Four Employee Groups to Analyze – Supervisors, Full-Time Faculty,
Part-Time Faculty, & Staff
• Retrieved Employee Email Addresses
• Added Five Questions for Strategic Planning Purposes
• Sent Employees an Email and Link to the Survey
• Analyzed Data
• Summarized Results in a Report

9. Analysis of Responses
• Sorted Data By Supervisors and Those Being Supervised
• Added % of Strongly Agree and Agree for Each Item by Group
• Added % of Strongly Disagree and Disagree for Each Item by Group
• Ranked Each Item According to Agreement with Item Statements
• Ranked Each Item by the Difference Between Supervisors & Others
• Ranked Each Item by Difference from External Comparisons
• Ranked Each Item by Amount of Improvement Since 2011 Survey

10. Results on Survey Item 1a

11. Results on Survey Item 5c

12. Results on Survey Item 1f

13. Results on Survey Item 7i

14. Let’s Try One Survey Item – 1a
I know my organization’s
mission.
• A – Strongly Disagree
• B – Disagree
• C – Undecided
• D – Agree
• E – Strongly Agree
Our workforce knows our
organization’s mission.
• A – Strongly Disagree
• B – Disagree
• C – Undecided
• D – Agree
• E – Strongly Agree

15. Let’s Try Another Survey Item – 5c
I am recognized for my work.
• A – Strongly Disagree
• B – Disagree
• C – Undecided
• D – Agree
• E – Strongly Agree
Our employees are recognized
for their work.
• A – Strongly Disagree
• B – Disagree
• C – Undecided
• D – Agree
• E – Strongly Agree

16. Let’s Try Another Survey Item – 1f
My organization asks what I
think.
• A – Strongly Disagree
• B – Disagree
• C – Undecided
• D – Agree
• E – Strongly Agree
Our leadership team asks
employees what they think.
• A – Strongly Disagree
• B – Disagree
• C – Undecided
• D – Agree
• E – Strongly Agree

17. Let’s Try Another Survey Item – 7i
My organization is a good place
to work.
• A – Strongly Disagree
• B – Disagree
• C – Undecided
• D – Agree
• E – Strongly Agree
Employees believe our organization
is a good place to work.
• A – Strongly Disagree
• B – Disagree
• C – Undecided
• D – Agree
• E – Strongly Agree

18. Lessons Learned in Climate Surveys
• Employees Appreciate Opportunities to Provide Opinions
• Employees Are Candid in Their Responses
• Employee Concerns Lead To Improvements
• Employees Worry About Confidentiality

19. I know my organization’s mission.

20. Our workforce knows our organization’s mission.

21. I am recognized for my work.

22. Our employees are recognized for their work.

23. My organization asks what I think.

24. Our leaders ask employees what they think.

25. My organization is a good place to work.

26. Our employees believe our organization is a
good place to work.

27. Contact Information
• Dr. Larry Zachrich, larryzachrich@gmail.com (419) 966-7091
Northwest State Community College
22-600 State Route 34
Archbold, OH 43502
• Dr. Von Plessner, vplessner@northweststate.edu (419) 267-1348
Northwest State Community College
22-600 State Route 34
Archbold, OH 43502