Do you know how your senior living residents and team members feel? A good survey program gives you the honest feedback you need to gauge what you are doing well, what improvements are needed, and how to act on your results in a way that will delight and retain your residents and staff, build positive word of mouth, and grow occupancy. This SMARTwebinar covers: • The truth about customer and employee satisfaction and retention • What a well-designed survey program will help you learn • How to act on your results to create positive change in your community