Organization And Management Case Study Report, (IOE, TU)

NATIONAL COLLEGE OF ENGINEERING
Talchhikhel, Lalitpur
A Case Study Report on
“Cybersecurity Software development at LogPoint”
Submitted by
Sushant Gautam
Submitted to
Associate Professor IOE, Shyam Krishna Joshi
DEPARTMENT OF SCIENCE AND HUMANITIES
February, 02

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ACKNOWLEDGEMENT
I would like to thanks our Organization and Mangement subject Teacher Shyam Krishna
Joshi for his brudent suggestions and motivation to initiate this case study. I would heartily
thanks to Ms. Barsha Bista, HR Manager of LogPoint for providing the detail information
about the company. We would be grateful to Er.Sarina Dangol, Project Manager for
providing the details about software development methodology in LogPoint.We would also
like to thanks all the staffs and developers of the LogPoint Nepal Pvt. Ltd. for their kind
support on our study. Finally yet importantly, we would like to thanks for Er. Prabin Silwal
coordinating to organization visit and all the friends and teachers who directly and
indirectly help to make this case study fruitful.

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TABLE OF CONTENTS
Acknowledgement................................................................................................................i
Table Of Contents................................................................................................................ii
1 Introduction .................................................................................................................1
1.1 What is SIEM (Security Information and Event Management)?...........................1
1.2 Types of Cyber Attack...........................................................................................2
1.2.1 Phising Attack .................................................................................................2
1.2.2 Insider Threats.................................................................................................2
1.2.3 Denial of Service (DOS) .................................................................................2
1.2.4 Malware...........................................................................................................2
1.2.5 Weak Credentials ............................................................................................3
1.3 Vision Of the Company: ........................................................................................3
2 Products and Services of Logpoint..............................................................................4
2.1 Critical Capabilities of LogPoint ...........................................................................4
2.1.1 Advanced threat detection...............................................................................4
2.1.2 Security Monitoring ........................................................................................4
2.1.3 Investigation and Incident Response...............................................................5
3 Organizational Structure..............................................................................................5
3.1 Functional Structure of LogPoint...........................................................................6
4 Personnel Management ...............................................................................................7
4.1 Job Selection and Recruitment Process .................................................................7
4.2 Wage and Salary Structure.....................................................................................8

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4.3 Performance Appraisals.........................................................................................9
5 Motivation ...................................................................................................................9
6 IMPLEMENTATION OF AGILE SOFTWARE DEVELOPMENT AT LogPoint.11
7 Management Information System .............................................................................17
8 Conclusion.................................................................................................................19
9 Sugesstion..................................................................................................................20
References .........................................................................................................................21

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1 INTRODUCTION
LogPoint Nepal pvt. Ltd. is cybersecurity, data security enterprise software development
company. LogPoint is headquartered in Copenhagen, Denmark, introduced its SIEM
solution to the market in 2008 called LogPoint, and has since experienced continuous
growth. The company name and product name LogPoint is same. In 2012 Series, Danish
ICT specialist investor DICO, who will remain as an investor, provided a funding. The
Company is Located at Steel Tower, third floor, Jawalakhel, Lalitpur, Nepal. It is focused
on next generation security information and event management (SIEM) and big data
analytics platform. The present CEO of this company is experienced female Nepali IT-
engineer, Mona Nyachhyon her excellence is in Scrum and Agile Software Development
at LogPoint.
First the concept of LogPoint is introduce by the TU IOE student since 2005 and Danish
investment foundation provide investment to fully implement that concept into reality.
LogPoint Software Company is popularly known by their SIEM tool, which is a high
performing, and easy-to-use solution for security information and event management
(SIEM). It major focus on Improvement, Development, Sales of the product called
LogPoint beside that other custom software is not built by it.
1.1 What is SIEM (Security Information and Event Management)?
A security information and event management (SIEM) solution is a central tool in the risk
management toolkit. A great SIEM tool allows businesses to improve threat detection and
response by providing real-time data analysis, early detection of data breaches, data
collection, data storage and accurate data reporting.
Today’s next-gen SIEM solutions enable your company to react quickly and precisely in
the event of a threat or data leak.As described in the SIEM definition above, a next-gen
SIEM solution provides management, integration, correlation, and analysis in one place,

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making it easier to monitor and troubleshoot the IT infrastructure in real time. Without a
SIEM solution, a security analyst must go through millions of non-comparable data stored
in “silos” for each hardware, software, and security source. In short, one can define SIEM
as a solution standing for simplicity.
1.2 Types of Cyber Attack
1.2.1 Phising Attack
Phishing email attacks are untargeted, mass emails sent to many recipients that are meant
to acquire sensitive information (e.g. password, username or bank details). With this
information, a hacker can perform a data breach. It’s difficult to spot a phishing email
because it’s disguised as a trustworthy entity that prompts a recipient to visit a malicious
website. Spear-phishing is a more targeted form of cyber An email is designed to look like
it’s been sent from a person the recipient knows or trusts. Senior management or privileged
account owners are often the target of spear-phishing attacks.
1.2.2 Insider Threats
Employees orchestrate an emerging method common in many recent data breaches,
internal cybersecurity threats. Insider threats can be unintentional (an employee who falls
victim to a phishing attack) or malicious (a disgruntled employee deliberately extracting
data). Regardless, a data breach from the inside is especially difficult to detect.
1.2.3 Denial of Service (DOS)
These cyberattacks occur when a hacker floods a website with more traffic than it can
handle. As a result, legitimate users are denied access to the services, resulting in costly
downtime of employees or users. Distributed denial of service (DDoS) attacks utilize a
botnet – a group of compromised computers or IoT devices. Botnets can look like
legitimate traffic, making it difficult to distinguish normal from malicious traffic.
1.2.4 Malware
Among the most common cybersecurity threats, malware refers to multiple forms of
harmful software executed when a user mistakenly downloads it. Some of the most recent

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cybersecurity breaches involved malware, including the ransomware attacks WannaCry
and Petya/NotPetya. Traditional malware such as viruses, Trojans and backdoors also
remain persistent.
1.2.5 Weak Credentials
Privileged accounts can be compromised when credentials are misused or reused. A hacker
can use what appears to be a legitimate web application to retrieve the credentials from an
unknowing employee. Subsequently, the hacker gains access to sensitive information and
can either breach or lock data (ransomware) for financial benefit. Especially damaging, it’s
tempting for employees to use the same password across systems. Reusing credentials on
multiple systems makes it easy for the hacker to move around in your infrastructure.
1.3 Vision Of the Company:
LogPoint main vision is to building on cybersecurity expertise, empower organization to
achieve digital transformation simpy and safely. The missions of the company are:
 Accelerating their customer’s ability to safely build, manage and transform their
businesses, in a complex world.
 Provide cybersecurity automation and analytics that create contextual awareness to
support security, compliance, operations, and business decisions.
 Create the difference by their services on the Client work.
 Provide a great SIEM tool, which allows businesses to improve threat detection and
response, by providing real-time data analysis, early detection of data breaches, data

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2 PRODUCTS AND SERVICES OF LOGPOINT
LogPoint is a software company that focus on Improvement, Development, Sales of the
main product called LogPoint beside that other custom software is not built by it. It add
feature on the cybersecurity whenever the business needs of client increases. The main
services are:
 It receive the trouble tickets of clients to overcome the issues of client. Mostly there
customers are from Europe.
 Provide a great SIEM tool, which allows businesses to improve threat detection and
response, by providing real-time data analysis, early detection of data breaches, data
 Introduce next generation SIEM tool capability of future threats prediction, early
warning to the business organization etc.
2.1 Critical Capabilities of LogPoint
According to Gartner, there are three main areas where a next-gen SIEM solution should
excel – advanced threat detection, security monitoring, investigation, and incident
response. They had said that their SIEM delivers excellent results in each of those areas.
2.1.1 Advanced threat detection
LogPoint’s SIEM tool, advanced threat detection is executed in real time and over long
periods of time, allowing analysis and reporting of trends and behaviors of entities and
users within the organization.
2.1.2 Security Monitoring
LogPoint is an effective log management tool, allowing for basic security monitoring and
is often used for compliance reporting and real-time monitoring of security controls.
LogPoint meets basic threat detection, compliance auditing and reporting requirements.
Popular use cases among our customers for basic security monitoring covers a broad range
of security sources, including:
 Perimeter and network devices
 Endpoint agents

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 Critical applications
 Other infrastructure components
2.1.3 Investigation and Incident Response
Capability of AI and Data Science present inside the LogPoint tool investigate any fraud
activities of user during using it. The system self learn from mistake and identify irrelevant
activites and quick response to the system administratot.
3 ORGANIZATIONAL STRUCTURE
LogPoint is global company pioneer to provide security services to its clients. LogPoint
has maintained a logical hierarchy of management committee. Committee manage the
organization as a whole. The organization is properly managed and structured so that all
the activities can be carried out much more efficiently and effectively. Being multinational
company with it’s headquater based on Denmark. The organization is Single ownership
organization invested by Denish Investment foundation. It’s customers are primarily
security services mainly on Europe and along in United States, India and Nepal. The
Organization has a hybrid type of structure. Though it can be summed up to be a
Figure 2-1Block Diagram of Structure of LogPoint

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hierarchical structure. One president who control whole organization branch all over the
world. Then CEO is of 2-3 layers . The sales and customer support is handle by Sales and
Marketing Department which is mainly located on Europe alongside in United States.
Board of directors based on all lower level suggestion makes the organization policy, new
plan. All the management activities are controlled and coordinated by the manager. As a
LogPoint is a big company, such that many manager respective of their department are
allocated which has their own individual authority and responsibility. In order to assist
senior manager, engineering manager and project managers are employed. There is senior
developer in which around 5 junior developer work under it.
3.1 Functional Structure of LogPoint
The functional structure comprises of units that are necessary for the organization to
operate fully. To make scalable and fully operate it has 4 sections which has it’s own
responsibilty and authority:
Sales and Marketing Section:
This department is mainly responsible for sale of the product and services to the clients,
plan to give discount for users, search for partnership of product, tabulate market needs
and prepare report about the new clients need associated in next product.
Security Service Section:
Focus on security related issues of the product, what are the security services should the
product give and validate the quality of services given by it.
Developer Section:
Main concern about developing the product, features and implement clients changing
requirements and to take the product in new level. Project Manager, Senior and Junior
developer work together to make it happen. Quality Assurance Testing team also belong
to it.

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Management and Admin Section: Rest of the employees are working in the
administration and the management section.
4 PERSONNEL MANAGEMENT
4.1 Job Selection and Recruitment Process
LogPoint pvt. Ltd Nepal has currently about 200 employees working for the organization
and it does have the aim of expanding the organization so that it can provide employment
to more than 300 staff. There are different levels of employees in this organization. The
level 1 are interns. For the intake of interns in the organization, written exams for the
internship applicants is conducted. Additionally, the candidates have to appear in two
interviews of which the best ones are selected.
LogPoint opens job vacancy based on client’s demands, to increase services, product
improvement. Job selection and recruiting process by LogPoint is done in three steps:
1 First, the job vacancy is posted in “Workable” – UK Software, mainly in Mero Job
Protal, sometimes directly search from linkedIn and circulate to the internal
employee. The employee get bonus if he/she recommend the best candidate for the
work.
2 The interested one drop the CV, personal information to the organizational
webpage, where HR head currently Ms. Barsha Bista, analyze their information, if
seem to be capable then, send the invitation for interview.
3 Interview process is done in two phase:
1.1Technical phase: The technical team related to work, arise the question
about how it is sound about technology, security related queries etc. This
phase describe person technical skills related to the work.

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1.2Management: The management team take interview and ask about at least
2 years of dedication of his/her work in LogPoint, where his/her management
skills are tested, interest to work in Logpoint, future plan and can’t give 2
years of dedication then at that time interviewer is rejected.
Finally, if employee is capable then ready to begin with training. The employee
of related department give 3 months of training to understand how the work
happen here, about product features, services and his/her responsibility.
To be said that most competent, well knowledge about programming, Data structures and
algorithm, security in internet person are highly recommend in LogPoint for developer.
4.2 Wage and Salary Structure
According to HR Manager, LogPoint has hierarchial distributed Salary structure based on
the post and work of employees. The Direct Compensation includes salary based on work.
LogPoint also provides indirect compensation including health insurance of employee
including his/her family, retirement allowance etc.
Job Post
Interview
Analyse and
Select for
Interview
Search from
LinkedIn
Internal
empolyee
recommendation
Decision Job TrainingOK?
Invitation
Figure 4-1Job Recruitment Process of Logpoint

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4.3 Performance Appraisals
LogPoint hires new employee based on needs of their clients, product improvement. The
new employeee, existing employee performance appraisals is on Annual Basis. In Annual
Basis, the employee post might get upgrade with his salary based on his/her contribution
towards the work.Extra bonus is given for excellence performance. In addition, the fun trip
is also provided for the good work. Company also provide advance trainning related to the
work to upgrade the good employee skill collaboration with LogPoint Head Office of
Denmark.
5 MOTIVATION
Motivation is a set of forces that directs an individual to the behavior that results in better
job performance. A motivated employee might work harder the expected to complete the
task, proactively find ways to mprove the qulity and efficienty of the work environment.
LogPoint is leading company in cybersecurity products globally and board members are
concerned with motivation of employee. LogPoint has also tried its best to motivated its
employees through building silent and cool environment which helps to work in peaceful
mind. The different departments and owes its own working space and work in a team. For
Example, Security department team manage security issues arise in product whereas data
analyst team perform analysis of data.
The employees are provided with sports facilities like basketball, table tennis, badminton
etc. Company has set up a canteen for the staffs and provide hygienic 3 times meal. For
some employees working late night, company offers transportation service and drop them
to their home. Others company features for motivation of employee are:
 The new empolyee get salary provision according to New Labour ACT and
company policy.

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 Consider sick leaves about 3-4 days in a month.
 Medical Insurance of employee and his/her family also.
 They also organize training and seminars from time to time to sharpen the skills
among the employees
 Two times retreat in every year as hiking and excursion visits in a periodic way to
build strong teams among the employees and get relax.
 For Individual Fun of employee, separate fund is allocated, and provided for them
quarterly.
 Annual performance appraisal and salary increment .
We found friendly co-workers and helpful people around the office. Facility provided by
the company is awesome. Research and developvement are highly appreciated at the
company. So, we found that company is aware of need of motivation for the employees
and they are applying different techniques for the employees motivation.

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6 IMPLEMENTATION OF AGILE SOFTWARE
DEVELOPMENT AT LOGPOINT
LogPoint is officially certifiy, uses the Agile (Scrum) software development methodology.
The company is focused on Customer satisfaction by rapid delivery of user requirements
and handle the changed requirement.
Managers make sprint for each task in which each sprint can be of 1 week - 2 weeks. The
scrum methodology at LogPoint is explain under these headings:
Roles:
There are three core roles and other auxiliary roles often regard as mediatory role.
Core Roles:
The core roles are those committed to the project in the Scrum process—they are the ones
producing the product (objective of the project). They represent the scrum team.
Product Owner:
The core role of Product owner is gather requirements of clients, Market study and research
about the new version what should it be. The Product Owner represents the stakeholders
and is the voice of the customer. He or she is Accountable for ensuring that the team
delivers value to the business. The Product Owner writes customer-centric items (typically
user stories), prioritizes them, and adds them to the product backlog.
Project Manager:
Project Manager is the head of the project handover in the organization. The main task are:
 Formulate Plan
 Tabulate Milestones:
o Manage number of resources  to complete in given time.

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 High Level Estimate : Prepare WBS in terms of hours.
 Prioritze the work make sure that every developer, Lead architect, QA work
properly and integrately.
 Team Motivation, Leading and Time Management for every task.
Development Team:
The Development Team is responsible for delivering potentially shippable product
increments at the end of each Sprint. The development team of 4-10 are choose as an unit
combine of Lead Architect, Developer, Quality Assurance team and Documentation team.
.The Development Team in Scrum is self-organizing, even though they may interface with
project management organizations (PMOs).Scrum Master Scrum is facilitated by a Scrum
Master, who is accountable for removing impediments to the ability of the team to deliver
the sprint goal/deliverables. The Scrum Master is not the team leader, but acts as a buffer
between the team and any distracting influences. A key part of the Scrum Master’s role is
to protect the Development Team and keep it focused on the tasks at hand. The role has
also been referred to as a servant-leader to reinforce these dual perspectives. The Scrum
Master differs from a Project Manager in that the latter may have people management
responsibilities unrelated to the role of Scrum Master.
Lead
Architect
Developer QA Doc
10 people =
1 unit
Figure 6-1Development Team In LogPoint

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Meetings:
The different meetings in the scrum methodology at LogPoint explain as:
Daily Scrum:
At LogPoint, a daily scrum meeting of all the teams is held at the round table. Each day
during the sprint, a project team communication meeting occurs. This is called a daily
scrum, or the daily standup. The meeting has specific guidelines:
1. All members of the development Team come prepared with the updates for the
meeting.
2. The meeting starts precisely on time even if some development team members are
missing.
3. The meeting should happen at the same location and same time every day.
4. The meeting length is set (time boxed) to around 15 minutes
All are welcome, but normally only the core roles speak during the meeting, each team
member answers three questions:
1. What have I done since yesterday?
2. What are I plann to do today?
3. What are the hinderances/obstacles occur in that?
Any hinderances/obstacles block identified in this meeting is documented by the Scrum
Master and worked towards resolution outside of this meeting. No detailed discussions
shall happen in this meeting
Backlog grooming: Storytime
In every sprint, it is happen once. In one month maximum 8 hours Backlog grooming
happens. Main objective of that is to define exceptation criteria, and how to achieve is
discussed in it. The team should spend time during a sprint doing product backlog
grooming. This is the process of estimating the existing backlog using effort/points,

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refining the acceptance criteria for individual stories, and breaking larger stories into
smaller stories. Meeting does not include breaking stories into tasks. The team can decide
how many meetings are needed per week depending upon the task they are doing. The
method used at LogPoint is the planning poker.
Scrum of Scrums:
This is held each day normally after the Daily Scrum. These meetings allow clusters of
teams to discuss their work, focusing especially on areas of overlap and integration. A
designated person from each team attends. The agenda will be the same as the Daily Scrum,
plus the following four questions:
1. What has your team done since we last met?
2. What will your team do before we meet again?
3. Is anything slowing your team down or getting in their way?
4. Are you about to put something in another team’s way?
Sprint Planning meeting:
At the beginning of the sprint cycle (every 7–30 days), a “Sprint planning meeting” is held.
What work to be done is first selected. Then the Sprint Backlog is prepared that details the
time it will take to do that work, with the entire team. Identification of how much of the
work is likely to be done during the current sprint is done. At the end of a sprint cycle, two
meetings are held: the “Sprint Review Meeting” and the “Sprint Retrospective”.
Sprint review meeting:
In this meeting the work that was completed and not completed are reviewed. The
completed work is presented to the stakeholders (a.k.a. “the demo”). But incomplete work
are not demonstrated. Four-hour time limit is set up for this meeting. For backtrack what
had done to achieve milestone. This see on process focused.

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Sprint retrospective:
All team members reflect on the past sprint. Make continuous process improvements. Two
main questions are asked in the sprint retrospective:
1. What went well during the sprint?
2. What could be improved in the next sprint? Three-hour time limit.
This meeting is facilitated by the ScrumMaster. The no. of sprints depends on the type of
project that is being developed. The length of the project can range from a no. of days days,
weeks to months.
Project Environments:
A project has 4 environments – Development, Testing, UAT and Production.
Development Environment:
This is where the software is developed. LogPoint works as security services which are
cirtical things. Manily used as JAVA, Python for development. The selenium tool is used
for Good code clarification, clean code practice. Bit Bucket is used for version
Management.
Testing Environment:
After the application was developed to an agreed stage, it is released to the testing
environment. This is where the testers ensures the quality of the application, open bugs and
review bug fixes. The final developed code is passed from the selenium software where it
validates all organization standard to make production ready. From that the automatic
modules are dispatch and gets hosted on different particular server.

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User Acceptance Test Environment (UAT):
The software is then moved from internal testing to client testing. This is where the client-
testers verify the quality of the application and send issues if there are any this is also where
the client assesses the application and can request changes to better fit his requirements.
Production Environment:
This is where the application goes out to the world and become production
Agile Testing at LogPoint:
Testing is not considered a separate phase, but an integral part of software development,
along with coding. Agile teams use a "whole-team" approach to "baking quality in" to the
software product. Testers on agile teams lend their expertise in eliciting examples of
desired behavior from customers, collaborating with the development team to turn those
into executable specifications that guide coding. Testing and coding are done incrementally
and iteratively, building up each feature until it provides enough value to release to
production. Quality of Software very important. A product goes thorough various phases
of quality tests. If any software doesn't pass the quality check, it is then returned backed to
the development environment and the quality is ensured.
Jenkins tool is used to build Auto Continous Integration and Continous Deployment
(CICD). Overall process is based on Test Driven Development (TDD).

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7 MANAGEMENT INFORMATION SYSTEM
The use and importance of data is growing exponentially at the current time. Every
organizations have huge amount of data to process. These data may be the information
about the organization or the information needed for the organization. The information
adds value to organizations, as well as, it helps organizations to survive among intensive
competition. Therefore, organizations need information for management. Management
Information System, commonly referred as MIS is basically computer systems in an
enterprise that provide information about its business operations. It's also used to refer to
the people who manage these systems. Typically, in a large corporation, "MIS" or the "MIS
department" refers to a central or centrally-coordinated system of computer expertise and
management, also including, by extension the corporation's entire network of computer
resources. Today, the term is used broadly in a number of contexts and includes (but is not
limited to): decision support systems, resource and people management applications,
project management, and database retrieval applications. MIS compound of theories of
computer science and management science. These theories build system and program
utilization. Normally, MIS are integrated systems of users and machines (computers) with
aiming to provide organizations’ information for operation, management and decision-
making. These systems use computer hardware and software. Furthermore, MIS are used
to collect and cumulate data from several sources both internal and external organization
for processing and arranging information. Therefore, executives or users can apply it for
making decision and other management.
MIS In LogPoint:
We have asked to the Senior Project Manager about the management of information in
LogPoint and he gave us the brief idea about it and its implementation in the organization.
LogPoint works to make cybersecurity, business data security products which are highly

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sensitive so they have to assure that the security of information is maintained. It stores all
the business activites of the client who are using their product and analyse it and able to
predict the fraud activites held on their business process. But this information is not seen
to the internal employees. None of the employee is allowed to take the information to their
home and also the information is not stored in the personal computers. For attendance, a
finger print machine is set-up at the entrance. Employee should enter their finger on the
machine for attendance. They have their own HR management tool. It tracks how many
days employee worked, went to leave, his/her educational details, trainings conducted,
fresher to work in their organization.

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8 CONCLUSION
From our case study, we have concluded that software development in Nepal is in a
progressive phase. LogPoint is the leading company to build security products and provide
securtiy services of world class. LogPoint is also has been providing lots of contribution in
the development of software in Nepal. It has become the global certified company for agile
scrum work. The personnel management at LogPoint is of top class, which has helped in
recruiting talented employees as well as sharpening the talents of employees at Deerwalk.
The most of the employee are motivated and satisfied form their jobs.
Being located on our developing country, LogPoint plays an incredible role on providing
cybersecurity, business security which prevents the country data form unauthorized access.
LogPoint is outsourcing their security product and provide services to the Europe including
USA. Here in Nepal, the overall LogPoint product are made.
Security is next generation needs. We have the connections all over the world, for be safe
our data over the internet we need security services which are essential need for every
organization, individual and even country. We have made study about cybersecurity
software development in LogPoint sucessfully.

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9 SUGESSTION
 LogPoint also consider building other software beside the current SIEM tool to
broad the company vision and its goal.
 The security information and event management (SIEM) solution is a central tool
in the risk management toolkit but it can be even better if it is decentralize according
to region, or customer services to increase realiabilty and performance.
 Providing cloud services can be even better if it can be integrate with Azure, AWS,
and SalesForces services.
Advice For Management:
 Make the communication channel more clear and add more facilities to employees
because it gives them more reason to stick around. Give training to employees so
that they get better and will give output.
 There is lot of room to improve the management style and motivate the employees
from the development team from Nepal. Somehow the developers might need to get
the training on security rather just the software development.

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REFERENCES
[1]Organizational Structure Defination and Therory
“http://www.businessdictionary.com/definition/organizational-structure.html”
[2] A Guide to the Project Management Body of Knowledge (PMBOK® Guide) — Sixth
Edition and Agile Practice Guide (ENGLISH)

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