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A Fresh Perspective on Outsourcing
                         11th September 2012
                               CIO ME, Dubai


                    Arvind Mehrotra
              President – Middle East and Asia
Global Economy in Turmoil




                                •   Uncertainty
                                •   Trust deficit
                                •   Government over-reaction, under-
                                    performance
                                •   Future imperfect




© 2012 NIIT Technologies Ltd.
                                                                       2
The Squeeze




                                •   Liquidity
                                •   Market
                                •   Employment



                                •   Innovation?
                                •   Transformation?




© 2012 NIIT Technologies Ltd.
                                                      3
IT: Caught in the Middle
                                                                 The disruption:
                                                                 • Cloud
                                                                 • Data and Analytics
                                                                 • Mobility
                                Technology – a life of its own   • Social Media




         Business – re-inventing itself to new rules             The decision trap :
                                                                 • Lights-on
                                                                 • Transformation
                                                                 • Save and Spend
                                                                 • Consumerization of technology

© 2012 NIIT Technologies Ltd.
                                                                                                   4
What the Squeeze Means



                                •   Role of IT
                                     – Present and Future
                                •   IT strategy
                                     – Leverage the four X four forces
                                •   Go-To-Market
                                     – Cost
                                     – Risk
                                     – Opportunity
                                •   Relationships
                                     – Internal
                                     – External




© 2012 NIIT Technologies Ltd.
                                                                         5
Problem or Opportunity?




© 2012 NIIT Technologies Ltd.
                                6
Leveraging Assets: Cargo Handling

                                        Capacity utilization
                                                               Cargo Operations Management                           Cycle-time reduction

   Query management,
     track and trace
                                                                                                                                Error elimination



                     Door-to-door value-added                                                                                     Scheduling and
                             services                                                                                               sequencing
                                                                                                             Truck Control

                                Track and Trace
                                   services
                                                        Higher space and asset utilization, return on
                                                    investment, superior quality of service, quicker turn-          Fleet Management
                                                               around, value-added services
          Mobility, device enablement                                                                                Electronic document
                                                                                                                         management




              Data Centre Management

                    ERP e-Management
                                                                                                                    Business Intelligence

                          E-Procurement
© 2012 NIIT Technologies Ltd.
                                                                                                                                               7
Working with SATS

    Developed Cargo operations and ground handling                                                         Core Functions                                                 Supporting
                                                                                                                                                                           Functions
     system for one of the largest airport operators.                          Flight
                                                                            Management
                                                                                               Air Way Bill
                                                                                               Management
                                                                                                                        Export Handling            Import Handling         (SYSTEM)

    Refined over the years. 3rd Generation System                           Warehouse            ULD                      Customer                  Accounting
                                                                                                                                                                          Support & Utility


     deployed in Singapore last year.                                       Configuration      Management                 Management                  Module
                                                                                                                                                                            Master Data
                                                                                    Local Clearance        Cargo History              House Way Bill                        Mainenance
    System Capability:                                                               (CUSTOMS)            Management                  Management
                                                                                                                                                                              Rules
            •   High load handling capabilities                                                                                                                            Configuration

            •   10,000 AWB transactions per day                                                  Supporting Functions(Business)


            •   400 flights per day (Incoming & Outgoing)                                             Mail Handling
                                                                                                                                AWB Stock
                                                                                                                                Management

            •   300 concurrent users
            •   2500 hits per day on web-track system                                                                         Interfaces
                                                                                              Bar Code
            •   EDI messages Statistics                                                       Scanners
                                                                                                               Weighing Scales             Email                 Agents


            •   Average 90,000 message per day
                                                                                                      Inventory Control
                                                                                                                        Oracle Financials            Airlines
                                                                                                           System

                                                                                                                      Other Custom
                                                                                                                                              SITA
                                                                                                                       Authorities




            Before 2005            Before 2007              2008                               2009                                                             2010
      SATS, Singapore           AAT, Hong Kong    Cathay Terminal 3, Hong         SATS Upgrade,                                      Tan Son Nhat Cargo Services
                                                  Kong                            Singapore                                          Ltd (TCS)
      EGAC, Taiwan              BGS, Beijing      AI-SATS Cargo Terminal,                                                            PT. Jasa Angkasa Semesta (PT
                                                  Bangalore                                                                          JAS), 3 Cities
© 2012 NIIT Technologies Ltd.
                                                                                                                                                                                              8
Collaboration - Transformation

    Packaged IP
         • Cargo Ground Handling

    Scope:
         • Works with the airline Cargo Reservations System
         • End-to-end Cargo Handling
         • Improves staff productivity by reducing process redundancies, resulting in enhanced Customer Experience

    Implementations
         • Singapore
         • Taiwan
         • Beijing
         • Bangalore
         • Hong Kong
    Benefit
         • Revenue generation opportunity for IP owner
         • Cost containment for the customer



     “The implementation of the Cosys is required to ensure quicker processing of the cargo and will boost the operational efficiency of
                            the AI-SATS airport services”, Ranjiv Ramanathan, Senior V P (cargo) of AI-SATS
© 2012 NIIT Technologies Ltd.
                                                                                                                                           9
A real opportunity for IT to make a real difference

       There is value in emerging technologies :
               • How we work
               • The tools we work with
               • The products and services we provide and sell




© 2012 NIIT Technologies Ltd.
                                                                 10
Managing the transformation through Incident Management

    Workflow based Knowledge Repository Tool, to implement the Incident Management Requirement. With MATRIX, all
    of the knowledge required is housed in one document pool. Everything can be accessed through keywords, with the
    help of meta tags, or by combing through the entire document pool with a full text search.



    Business Need
    • Workflow based Incident Management
    • Track incidents/ problems/ change requests /
      defects
    • Maintain Knowledge Repository
    • Community Discussions
    • Alerts and Notifications




    Benefits
    •   Central repository of Incidents
    •   Dashboards for Analysis
    •   SLA Tracking
    •   Collaboration among stakeholders
    •   Sharing of Circular/Notices / Announcements




                                                          Configurable            Secured                On Cloud
© 2012 NIIT Technologies Ltd.
                                                                                                                       11
What ‘Consumerization of IT’ means

                                Bringing technologies readily available to consumers
                                                   into the workplace

                                                                        •Hear
                                                                        •Speak
                                                                        •See
                                                                        •Feel
                                                                        •Think
                                                                        •Respond
                                                                        •Taste?
                                                                        •Smell?




© 2012 NIIT Technologies Ltd.
                                                                                       12
Mobile Enablement : Competing with Regional and Local Players



                                           Transportation                    Customer                         Warehouse
                    Plant




                                                                                                               Remaining
                                                                                                               Shipment

                Plant                  Transportation                                        Customer                       Warehouse
                                       (Floating
                                       Warehouse)                  Enterprise Server
                                                                   & Mobility Middleware

                                Salient features:
                                •   Access SAP environment thru a Mobile attached with a small printer to generate invoice.
                                •   A new invoice is recorded in SAP for the delivered quantity.
                                •   Simultaneously the Stock Transfer Note gets modified in SAP for the quantity delivered.
                                •   On the spot collection of payment by providing retails invoice as the desired quantity is delivered.
                                •   Save on secondary freight; Improve bottom-line.
                                •   Faster delivery of goods to customer; Increase Customer Satisfaction.
© 2012 NIIT Technologies Ltd.
                                                                                                                                           13
Port Scanning: Inward Logistics made simple with
 Hand Held Device
                                                                        Port Scanning Application
    Business Need
    • Optimization of vehicles operation for
      improving:
    • Dispatch time for Priority Vehicles
    • Visibility of Vehicle Stock arrival
    • Traceability of Vehicles
    • Customer satisfaction thru accurate
      Expected time of delivery


   Business benefits
   • Ship and Vehicle arrival information
     availability
   • Automation of Port operations to save cost
     and time
   • Identification of Priority Vehicles for faster
     accessorization and dispatch to main Yard
   • Vehicle Traceability and Analysis reports        Options to pull
                                                         real-time                               Barcodes used
                                                      Ship & Priority
                                                                           Color Codes in the
                                                                           Scanner               for Tracking &
                                                       Information                               Generating Exit
                                                                           denotes Priority of
                                                                           the Vehicle           Notes
© 2012 NIIT Technologies Ltd.
                                                                                                              14
Transforming with Lights-on


                                                                              Separate partnerships based on
           Horizontal based                             Decay                     technical service lines
       outsourcing, i.e. based on                         or                                 • ADM Partner
         technical service line                                                         • Infrastructure Partner
                                                       Stability                             • AMS Partner




                                Domain based partnerships across business lines and processes

                        Building embedded and SLA based work practices from customer workplace




© 2012 NIIT Technologies Ltd.
                                                                                                                   15
Emirates Group

   • Acted as a valued sourcing partner by
     synchronizing the competency process for
     recruitment with customer


   • Competency based volume resourcing for project
     management and various cutting edge technical
     skills


   • Domain based value add and Niche skills
     resourcing


   • Consulting engagements on architectural, domain
     and testing assignments


   • Both T&M and Project based delivery model at
     customer site
© 2012 NIIT Technologies Ltd.
                                                       16
Transforming with Lights-on


                                                                                Separate partnerships based on
           Horizontal based                               Decay                     technical service lines
       outsourcing, i.e. based on                           or                                 • ADM Partner
         technical service line                                                           • Infrastructure Partner
                                                         Stability                             • AMS Partner




                                                         Stability               Platform based partnerships,
      Domain based outsourcing
                                                            or                  either across business lines or
                                                         Evolved                           processes




                    Platform based partnerships across business lines and business processes

                                Stabilizing platform and evolve functionality for regional benefits

© 2012 NIIT Technologies Ltd.
                                                                                                                     17
Toyota Motors - 14 year long relationship


                                                                                                    2008-11   •Development of R-OEM
        TMME, Belgium                                                                                         •Country wide Rollout of TOPSERV
                                             TMC, Japan (through Toshiba)                                     •Involved in Oracle EBS – EM, MS and TMT
                                                                                                              •TKM – CTDMS development/Rollout
                                                                                                              •ALJ – DMS development
                                 TKM, India                                                                   •ALJ – Body & Paint Development
                                                                                                              •TMAP- TBR Migration

                                                                                          2004-07   •Development of TOPSERV
                                                                                                    •Development of DOTS, ESS, IXOS
              ALJ, Kingdom of Saudi Arabia                                                          •SAP Support & Maintenance
                                                                                                    •Linking Manufacturer-Custom Broker
                                                                                                    •Development of Fleet Management & Wholesale Invoicing
                                   TMAP, TMT Thailand                                               •System for Price Estimation: CBU Vehicles and CKD Parts
                                                                                                    •Establishment of ODC for S&M

                                                                                2000-03    •Development of Distributor Parts Pricing System
                  No. of platforms stabilized                                              •Overseas Export Management of OEM Parts
                                                                                           •System to handle warranty claims of various distributors
      Name of        No. of       No. of            Average                                •A Web-based Sales & Logistics system
      System         Users        Dealers/          Transactions/                          •Systems for Manufacturer – Distributor relationship
                                  Branches          Day
                                                                      1998-99      •System for Distributor – Dealer Relationship : Demand Forecasting
      Sales          6,000        402               10,000
                                                                                   •Linking over 200 locations across 100 dealers
      Service        7,000        322               60,000                         •An Order Processing System that connected all spare parts vendors
      DMS            5,000        140               45,000                         •All Spare Parts Vendors brought under a single umbrella


© 2012 NIIT Technologies Ltd.
                                                                                                                                                           18
Current Engagements with Toyota

                                                                          Toyota, Thailand (TMT, TMAP-EM)
                                                                          •   Maintenance of entire Sales & After Sales domain
        TMME, Belgium
                                                                          •   Maintenance of multiple applications in
                                           TMC, Japan (through Toshiba)       Finance/HR/Manufacturing
                                                                          •   Support of Oracle EBS Implementations
                                TKM, India                                •   Change Management Consultancy & Communications
                                                                              for SAP to Oracle
                                                                          •   Kaizen of Sales and After Sales systems
                                                                          •   Kaizen of Finance/HR Manufacturing systems
                                                                          •   Technology Migration of Sales and Distribution system
            ALJ, Kingdom of Saudi Arabia                                  •   Project Management

                                  TMAP, TMT Thailand                      Toyota, India (TKM)
                                                                          •   Development & Rollout of (Country wide) Sales and
                                                                              After Sales system
                                                                          •   Training to Dealers and Migrate data to new system
   •     Centre of Competency with dedicated Functional and               •   Maintenance of Sales and After Sales system
         Technical team to support Toyota domains                         •   Project Management
           • Increase productivity
           • Reduced cycle-time for delivery                              Toyota, KSA (ALJ)
           • Customer comfort and trust                                   •   Development & Implementation of Sales system
   •     Strong knowledge of TMAP Framework and TMAP                      •   Development of Body and Paint system
         Development Standards
   •     Mature & Proven Dual-Shore model of development, service
         delivery
   •     Rich experience of Toyota culture
© 2012 NIIT Technologies Ltd.
                                                                                                                                      19
Transforming with Lights-on

                                                                     Separate partnerships based on
           Horizontal based                    Decay                     technical service lines
       outsourcing, i.e. based on                or                                 • ADM Partner
         technical service line                                                • Infrastructure Partner
                                              Stability                             • AMS Partner



                                              Stability               Platform based partnerships
      Domain based outsourcing                   or                  either across business lines or
                                              Evolved                           processes



         Business service based               Evolved                Cloud adoption (internal /
              outsourcing                       or                          external)
                                               Agile


              Business services based partnerships across internal and external cloud adoption

          Transforming application portfolio by consolidating infrastructure and platform on cloud
© 2012 NIIT Technologies Ltd.
                                                                                                          20
3 Stages of Application Consolidation + Rationalization on Cloud
                           • World’s second largest cement producer
                           • Transforming application portfolio for their Asia-Pacific region including Indonesia,
                             Malaysia, Thailand, Singapore, Vietnam, etc…
                           • Pilot completed for Indonesian region successfully




© 2012 NIIT Technologies Ltd.
                                                                                                                     21
The New ‘Information’ Technology Stack


                                                                            Demand


                                                 CT
                                                                End customer / consumer Usage and
                                 Experience                     Experience

                                                  Consumer
                                                  Technology

                                                                Business Functionality, Business
                                Applications                    Process Enablement

                                                 BT
                                                  Business
                                                 Technology
                                Infrastructure
                                                                Foundational infrastructure,
                                                                databases, tools, networks, security,


                                                   IT
                                                                archival, etc.


                                                  Information
                                                  Technology

                                  Enablement
© 2012 NIIT Technologies Ltd.
                                                                                                        22
Outsourcing Redefined




   “It’s not about outsourcing jobs or tasks;
     it’s about importing competitiveness”
                                - Late Prof. Dr. C. K. Prahalad




© 2012 NIIT Technologies Ltd.
                                                                  23
SOS
                                    ...---…
                                A Fresh Perspective on Outsourcing
                                   “Specialist Out-Sourcing”




© 2012 NIIT Technologies Ltd.
                                                                     24

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NIIT Technologies - Outsourcing services for middle east

  • 1. ...---… A Fresh Perspective on Outsourcing 11th September 2012 CIO ME, Dubai Arvind Mehrotra President – Middle East and Asia
  • 2. Global Economy in Turmoil • Uncertainty • Trust deficit • Government over-reaction, under- performance • Future imperfect © 2012 NIIT Technologies Ltd. 2
  • 3. The Squeeze • Liquidity • Market • Employment • Innovation? • Transformation? © 2012 NIIT Technologies Ltd. 3
  • 4. IT: Caught in the Middle The disruption: • Cloud • Data and Analytics • Mobility Technology – a life of its own • Social Media Business – re-inventing itself to new rules The decision trap : • Lights-on • Transformation • Save and Spend • Consumerization of technology © 2012 NIIT Technologies Ltd. 4
  • 5. What the Squeeze Means • Role of IT – Present and Future • IT strategy – Leverage the four X four forces • Go-To-Market – Cost – Risk – Opportunity • Relationships – Internal – External © 2012 NIIT Technologies Ltd. 5
  • 6. Problem or Opportunity? © 2012 NIIT Technologies Ltd. 6
  • 7. Leveraging Assets: Cargo Handling Capacity utilization Cargo Operations Management Cycle-time reduction Query management, track and trace Error elimination Door-to-door value-added Scheduling and services sequencing Truck Control Track and Trace services Higher space and asset utilization, return on investment, superior quality of service, quicker turn- Fleet Management around, value-added services Mobility, device enablement Electronic document management Data Centre Management ERP e-Management Business Intelligence E-Procurement © 2012 NIIT Technologies Ltd. 7
  • 8. Working with SATS  Developed Cargo operations and ground handling Core Functions Supporting Functions system for one of the largest airport operators. Flight Management Air Way Bill Management Export Handling Import Handling (SYSTEM)  Refined over the years. 3rd Generation System Warehouse ULD Customer Accounting Support & Utility deployed in Singapore last year. Configuration Management Management Module Master Data Local Clearance Cargo History House Way Bill Mainenance  System Capability: (CUSTOMS) Management Management Rules • High load handling capabilities Configuration • 10,000 AWB transactions per day Supporting Functions(Business) • 400 flights per day (Incoming & Outgoing) Mail Handling AWB Stock Management • 300 concurrent users • 2500 hits per day on web-track system Interfaces Bar Code • EDI messages Statistics Scanners Weighing Scales Email Agents • Average 90,000 message per day Inventory Control Oracle Financials Airlines System Other Custom SITA Authorities Before 2005 Before 2007 2008 2009 2010 SATS, Singapore AAT, Hong Kong Cathay Terminal 3, Hong SATS Upgrade, Tan Son Nhat Cargo Services Kong Singapore Ltd (TCS) EGAC, Taiwan BGS, Beijing AI-SATS Cargo Terminal, PT. Jasa Angkasa Semesta (PT Bangalore JAS), 3 Cities © 2012 NIIT Technologies Ltd. 8
  • 9. Collaboration - Transformation  Packaged IP • Cargo Ground Handling  Scope: • Works with the airline Cargo Reservations System • End-to-end Cargo Handling • Improves staff productivity by reducing process redundancies, resulting in enhanced Customer Experience  Implementations • Singapore • Taiwan • Beijing • Bangalore • Hong Kong  Benefit • Revenue generation opportunity for IP owner • Cost containment for the customer “The implementation of the Cosys is required to ensure quicker processing of the cargo and will boost the operational efficiency of the AI-SATS airport services”, Ranjiv Ramanathan, Senior V P (cargo) of AI-SATS © 2012 NIIT Technologies Ltd. 9
  • 10. A real opportunity for IT to make a real difference  There is value in emerging technologies : • How we work • The tools we work with • The products and services we provide and sell © 2012 NIIT Technologies Ltd. 10
  • 11. Managing the transformation through Incident Management Workflow based Knowledge Repository Tool, to implement the Incident Management Requirement. With MATRIX, all of the knowledge required is housed in one document pool. Everything can be accessed through keywords, with the help of meta tags, or by combing through the entire document pool with a full text search. Business Need • Workflow based Incident Management • Track incidents/ problems/ change requests / defects • Maintain Knowledge Repository • Community Discussions • Alerts and Notifications Benefits • Central repository of Incidents • Dashboards for Analysis • SLA Tracking • Collaboration among stakeholders • Sharing of Circular/Notices / Announcements  Configurable  Secured  On Cloud © 2012 NIIT Technologies Ltd. 11
  • 12. What ‘Consumerization of IT’ means Bringing technologies readily available to consumers into the workplace •Hear •Speak •See •Feel •Think •Respond •Taste? •Smell? © 2012 NIIT Technologies Ltd. 12
  • 13. Mobile Enablement : Competing with Regional and Local Players Transportation Customer Warehouse Plant Remaining Shipment Plant Transportation Customer Warehouse (Floating Warehouse) Enterprise Server & Mobility Middleware Salient features: • Access SAP environment thru a Mobile attached with a small printer to generate invoice. • A new invoice is recorded in SAP for the delivered quantity. • Simultaneously the Stock Transfer Note gets modified in SAP for the quantity delivered. • On the spot collection of payment by providing retails invoice as the desired quantity is delivered. • Save on secondary freight; Improve bottom-line. • Faster delivery of goods to customer; Increase Customer Satisfaction. © 2012 NIIT Technologies Ltd. 13
  • 14. Port Scanning: Inward Logistics made simple with Hand Held Device Port Scanning Application Business Need • Optimization of vehicles operation for improving: • Dispatch time for Priority Vehicles • Visibility of Vehicle Stock arrival • Traceability of Vehicles • Customer satisfaction thru accurate Expected time of delivery Business benefits • Ship and Vehicle arrival information availability • Automation of Port operations to save cost and time • Identification of Priority Vehicles for faster accessorization and dispatch to main Yard • Vehicle Traceability and Analysis reports Options to pull real-time Barcodes used Ship & Priority Color Codes in the Scanner for Tracking & Information Generating Exit denotes Priority of the Vehicle Notes © 2012 NIIT Technologies Ltd. 14
  • 15. Transforming with Lights-on Separate partnerships based on Horizontal based Decay technical service lines outsourcing, i.e. based on or • ADM Partner technical service line • Infrastructure Partner Stability • AMS Partner Domain based partnerships across business lines and processes Building embedded and SLA based work practices from customer workplace © 2012 NIIT Technologies Ltd. 15
  • 16. Emirates Group • Acted as a valued sourcing partner by synchronizing the competency process for recruitment with customer • Competency based volume resourcing for project management and various cutting edge technical skills • Domain based value add and Niche skills resourcing • Consulting engagements on architectural, domain and testing assignments • Both T&M and Project based delivery model at customer site © 2012 NIIT Technologies Ltd. 16
  • 17. Transforming with Lights-on Separate partnerships based on Horizontal based Decay technical service lines outsourcing, i.e. based on or • ADM Partner technical service line • Infrastructure Partner Stability • AMS Partner Stability Platform based partnerships, Domain based outsourcing or either across business lines or Evolved processes Platform based partnerships across business lines and business processes Stabilizing platform and evolve functionality for regional benefits © 2012 NIIT Technologies Ltd. 17
  • 18. Toyota Motors - 14 year long relationship 2008-11 •Development of R-OEM TMME, Belgium •Country wide Rollout of TOPSERV TMC, Japan (through Toshiba) •Involved in Oracle EBS – EM, MS and TMT •TKM – CTDMS development/Rollout •ALJ – DMS development TKM, India •ALJ – Body & Paint Development •TMAP- TBR Migration 2004-07 •Development of TOPSERV •Development of DOTS, ESS, IXOS ALJ, Kingdom of Saudi Arabia •SAP Support & Maintenance •Linking Manufacturer-Custom Broker •Development of Fleet Management & Wholesale Invoicing TMAP, TMT Thailand •System for Price Estimation: CBU Vehicles and CKD Parts •Establishment of ODC for S&M 2000-03 •Development of Distributor Parts Pricing System No. of platforms stabilized •Overseas Export Management of OEM Parts •System to handle warranty claims of various distributors Name of No. of No. of Average •A Web-based Sales & Logistics system System Users Dealers/ Transactions/ •Systems for Manufacturer – Distributor relationship Branches Day 1998-99 •System for Distributor – Dealer Relationship : Demand Forecasting Sales 6,000 402 10,000 •Linking over 200 locations across 100 dealers Service 7,000 322 60,000 •An Order Processing System that connected all spare parts vendors DMS 5,000 140 45,000 •All Spare Parts Vendors brought under a single umbrella © 2012 NIIT Technologies Ltd. 18
  • 19. Current Engagements with Toyota Toyota, Thailand (TMT, TMAP-EM) • Maintenance of entire Sales & After Sales domain TMME, Belgium • Maintenance of multiple applications in TMC, Japan (through Toshiba) Finance/HR/Manufacturing • Support of Oracle EBS Implementations TKM, India • Change Management Consultancy & Communications for SAP to Oracle • Kaizen of Sales and After Sales systems • Kaizen of Finance/HR Manufacturing systems • Technology Migration of Sales and Distribution system ALJ, Kingdom of Saudi Arabia • Project Management TMAP, TMT Thailand Toyota, India (TKM) • Development & Rollout of (Country wide) Sales and After Sales system • Training to Dealers and Migrate data to new system • Centre of Competency with dedicated Functional and • Maintenance of Sales and After Sales system Technical team to support Toyota domains • Project Management • Increase productivity • Reduced cycle-time for delivery Toyota, KSA (ALJ) • Customer comfort and trust • Development & Implementation of Sales system • Strong knowledge of TMAP Framework and TMAP • Development of Body and Paint system Development Standards • Mature & Proven Dual-Shore model of development, service delivery • Rich experience of Toyota culture © 2012 NIIT Technologies Ltd. 19
  • 20. Transforming with Lights-on Separate partnerships based on Horizontal based Decay technical service lines outsourcing, i.e. based on or • ADM Partner technical service line • Infrastructure Partner Stability • AMS Partner Stability Platform based partnerships Domain based outsourcing or either across business lines or Evolved processes Business service based Evolved Cloud adoption (internal / outsourcing or external) Agile Business services based partnerships across internal and external cloud adoption Transforming application portfolio by consolidating infrastructure and platform on cloud © 2012 NIIT Technologies Ltd. 20
  • 21. 3 Stages of Application Consolidation + Rationalization on Cloud • World’s second largest cement producer • Transforming application portfolio for their Asia-Pacific region including Indonesia, Malaysia, Thailand, Singapore, Vietnam, etc… • Pilot completed for Indonesian region successfully © 2012 NIIT Technologies Ltd. 21
  • 22. The New ‘Information’ Technology Stack Demand CT End customer / consumer Usage and Experience Experience Consumer Technology Business Functionality, Business Applications Process Enablement BT Business Technology Infrastructure Foundational infrastructure, databases, tools, networks, security, IT archival, etc. Information Technology Enablement © 2012 NIIT Technologies Ltd. 22
  • 23. Outsourcing Redefined “It’s not about outsourcing jobs or tasks; it’s about importing competitiveness” - Late Prof. Dr. C. K. Prahalad © 2012 NIIT Technologies Ltd. 23
  • 24. SOS ...---… A Fresh Perspective on Outsourcing “Specialist Out-Sourcing” © 2012 NIIT Technologies Ltd. 24