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This document provides an introduction to business process engineering. It discusses how business processes have evolved from a functional organization structured around tasks and activities to a process-based organization focused on customers and products. The objectives of business process engineering are outlined, including rethinking, restructuring, reviewing, and redesigning current processes. Key areas that may need to be addressed include business, customers/products, infrastructure/logistics, organizational structure/culture, information, human resources, procurement/suppliers, and management systems. Metrics for measuring business processes are also introduced.
