Jody Brown is a customer service expert seeking a new leadership position where she can utilize her communication, organization, and problem-solving skills. She has over 7 years of retail experience, most recently as an Assistant Manager and Front-End Lead at Best Buy, where she ensured stores ran smoothly, coached employees, and provided excellent customer service. She also has experience as a Head Cashier and in customer service. Brown is working towards her AA in Public Relations and is certified in Basic Life Support.

1. Jody Brown
Email: Simone2590@yahoo.com
Customer Services Expert.
Objective: Accomplished department leader looking to utilize my
strengths in communication, organization, problem solving skills and
urgency to accomplish goals and face new challenges on a day-to-day
basis.
Experience
Kirkland, Assistant Manger (Key Holder) Watchung, NJ, 07069
 Making sure that store is up to manger standers. Checking in with sales
floor making sure that stay on top of daily store budget.
 Taking care of the store daily deposit. Also making bank deposit. Staying
in daily communication with district leader as well as store manger.
 Handling e-commerce order.
Best Buy, Front-End Lead East Hanover, NJ, 07936 (February 2013-present)
• Ensure that store stays fully operational on a day-to-day basis including but
not limited to: register functionality, store opening and closing, cash
reconciliation, safe maintenance, scheduling and administrative
paperwork.
• Communicate goals and expectations with front end, customer service, and
sales operator teams. Support behaviors to drive results by utilizing
Customer Experience Evaluations and providing constant feedback and
recognition.
• Handle complex customer issues, ensure customer satisfaction and proper
solutions are met.
• Coach and train team storewide on Standard Operating Procedures regarding

2. Jody Brown
Email: Simone2590@yahoo.com
proper register techniques.
• Drive Branded Payments goal storewide, work hand-in-hand with departmental
sales supervisors to ensure that employees are aware of goals and
behaviors are in place to succeed.
• Manage Sales Operator team to ensure that the highest end level of customer
service is being provided over the phone and that total solutions goals are
met on a monthly basis.
Best Buy, customer service East Hanover, NJ 07936 (June 2009-2012)
• Ensure that customers were given professional courteous customer service in
their computer purchases.
• Promote a total solution sale by building a rapport with the customer: offering
proper services and accessories to fit their individual needs and lifestyles.
• Work as part of a team to reach a common goal and drive departmental
success.
Modell’s sporting goods, head cashier Union, NJ (June 2008-2010)
• Responsible for team’s credit card performance and held accountable to
meeting front-end goals.
• Account management
• Coach and train new associates on expectations and goals
Education:
Union County College 2009 - Present Public Relations, AA (60 Credits)
References:
Available upon request.
Skills:

3. Jody Brown
Email: Simone2590@yahoo.com
Microsoft Offices
PowerPoint
Excels
Others
Currently seek license in BLS -Basic Life Support Nov. 10, 2015.