On-Demand Customer Communication Management (CCM)
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The document demonstrates Newgen's on-demand customer communication management solution for car insurance policy origination. The end-to-end process is shown, including the customer frontend, backend processing by OmniFlow, and role of integrated solutions like rules management and output management. Key steps involve the customer providing information, getting a premium quote, optionally saving the quote or purchasing the policy, and backend case management and policy issuance upon purchase. The solution allows customers to retrieve past communications and offers multiple distribution channels for quotes and policies.
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Customer communication management
The document discusses the benefits of a Customer Communication Management (CCM) solution. It describes challenges like consolidating data from multiple sources, enforcing branding guidelines, and managing promotions. The CCM solution addresses these by allowing targeted promotions, security features, integration capabilities, and ease of design. It provides benefits like single templates across channels, regulatory compliance, cost optimization, and enhanced customer experience. A case study example describes how a leading bank deployed CCM to streamline letter generation and distribution through multiple channels.
Customer Communication Management
NEWGEN is a global software company that provides customer communication management (CCM) solutions to help organizations enhance customer experience. Their CCM solution called O2MS is a one-stop platform that can consolidate data from multiple systems, generate personalized communications across channels, and track customer interactions for improved marketing. MDwise, a healthcare payer, was facing challenges with communication consolidation and customer experience. NEWGEN helped MDwise deploy O2MS to automate letter generation, archive communications, and gain insights for enhanced marketing.
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Customer Communication Management
http://www.newgensoft.com/products/customer-communication-management-omnioms/
Basics of Customer Communication Management
Newgen offers a comprehensive Customer Communication Management suite. This suite combines Newgen’s robust document management and workflow tools to create, personalize, and deliver consistent communications across multiple channels. It enables businesses to gain maximum traction from every customer interaction. It allows business users to utilize customer information to create timely and targeted communications.
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This document discusses customer communication management. It notes that 37% of organizations struggle to keep up with changing communication needs. Customers prefer communicating through multiple channels like web, print, calls, apps, SMS, and social media. Effective communication requires understanding customer profiles which include demographic and lifestyle details, as well as communicating through the right channels at the right time with relevant personalized content. Data analytics and precision marketing are important for optimal customer communication and lifecycles. Organizations must manage communication across channels in a controlled, insightful, and relevant manner.
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Grote organisaties worden in toenemende mate geconfronteerd met nieuwe communicatiekanalen die hun klanten willen gebruiken: naast de traditionele post ook e-mail, Twitter, myURL, etc. Het is essentieel voor de klanttevredenheid om op deze trend in te spelen. Dit staat echter op gespannen voet met het streven naar standaardisatie en efficiency dat de interne organisatie heeft. Customer Communications Management (CCM) oplossingen kunnen helpen om organisaties klantgericht te houden en tegelijkertijd efficiënt te werken.
In deze presentatie worden enkele internationale onderzoeken op dit gebied behandeld die aantonen wat o.a. de voordelen van CCM zijn.
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Customer Communications Management (CCM) is subject to changing market conditions driven by digitalization, the Internet, a rich choice of media types, and changing regulations. Under these market conditions, organizations are advised to take a closer look into their customer communications practices.
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NEWGEN is a global software company that provides customer communication management (CCM) solutions to help organizations enhance customer experience. Their CCM solution called O2MS is a one-stop platform that can consolidate data from multiple systems, generate personalized communications across channels, and track customer interactions for improved marketing. MDwise, a healthcare payer, was facing challenges with communication consolidation and customer experience. NEWGEN helped MDwise deploy O2MS to automate letter generation, archive communications, and gain insights for enhanced marketing.
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http://www.newgensoft.com/products/customer-communication-management-omnioms/
Basics of Customer Communication Management
Newgen offers a comprehensive Customer Communication Management suite. This suite combines Newgen’s robust document management and workflow tools to create, personalize, and deliver consistent communications across multiple channels. It enables businesses to gain maximum traction from every customer interaction. It allows business users to utilize customer information to create timely and targeted communications.
The Newgen Customer Communication Management (CCM) suite can be used for creation and multi-channel delivery of batch, interactive, and on-demand communications. This helps businesses enhance customer experience, and drive unprecedented enterprise growth.
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Grote organisaties worden in toenemende mate geconfronteerd met nieuwe communicatiekanalen die hun klanten willen gebruiken: naast de traditionele post ook e-mail, Twitter, myURL, etc. Het is essentieel voor de klanttevredenheid om op deze trend in te spelen. Dit staat echter op gespannen voet met het streven naar standaardisatie en efficiency dat de interne organisatie heeft. Customer Communications Management (CCM) oplossingen kunnen helpen om organisaties klantgericht te houden en tegelijkertijd efficiënt te werken.
In deze presentatie worden enkele internationale onderzoeken op dit gebied behandeld die aantonen wat o.a. de voordelen van CCM zijn.
PostNL presenteerde haar visie op de materie en verteld over het systeem dat zij momenteel ontwikkelen om hun klanten te helpen met hun multichannel communicatie.
Wilt u meer weten? Neem contact op met Canon Nederland.
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Customer Communications Management (CCM) is subject to changing market conditions driven by digitalization, the Internet, a rich choice of media types, and changing regulations. Under these market conditions, organizations are advised to take a closer look into their customer communications practices.
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In the industries like Insurance and Mutual funds, companies invest heavily in building agents pool, train them on the products pretty well and, but miss equipping them with right tools that can help them in serving their Customers anytime anywhere.
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Digital Marketing - From Dark Art to Illuminated Science (Guest Lecture)
Similar to On-Demand Customer Communication Management (CCM)
gtFace: Insurance (presentation)
GTFace is an international insurance consulting firm that provides systems architecture, development, testing, and implementation services. They have over 10 years of experience in the insurance sector with over 300 specialists. Their services include constructing insurance calculators, modeling sales processes, and configuring documents. They have experience building systems for areas like contact centers, direct sales, bancassurance, agents/dealers, products, and analytics. They provided examples of projects automating agent sales systems, sharing a sales portal, implementing a new product system, and launching a new insurance product.
gtFace: Insurance
GTFace is an international insurance consulting firm that provides systems architecture, development, testing, and implementation services. They have over 10 years of experience in the insurance sector with over 300 specialists. Their services include constructing insurance calculators, modeling sales processes, and configuring documents. They have experience building systems for areas like contact centers, direct sales, bancassurance, agents/dealers, products, and analytics. They provided examples of projects automating agent sales systems, sharing a sales portal, implementing a new product system, and launching a new insurance product.
E trading platform for insurance
BWS proposes to develop an end-to-end eTrading platform for insurance that includes a front-end customer portal, secure payment processing, document management, and administrative tools. The platform offers a single window for customers to access insurance products, submit applications, renew policies, and manage documents. It also provides underwriting capabilities, back office operations, business intelligence reporting, and a full workflow management system.
Contemi - InsurTech Innovation Award 2022
The document discusses the insurance industry landscape and challenges insurers face in accelerating their digital transformations. It notes that customers now expect more efficient and online services, and have little brand loyalty. Insurers struggle with legacy infrastructure and are facing competition from new tech entrants. The solution proposed is Seamless.Insure, a cloud-native modular insurance software that can automate processes, reduce costs and speeds up product launches. It supports the entire customer journey and claims to improve productivity, speed to market and reduce infrastructure costs for insurers. A case study example highlights improved lead conversion rates and a more efficient sales process for an insurer client.
Marketing Project Ticket Management Process
This document outlines the ticket management process for marketing and communications projects at AIHA. It explains that submitting a ticket helps streamline project information collection and ensures requests are assigned to the appropriate team members. The ticket workflow involves a staff member submitting a request, it being assigned and reassigned as the project is worked on, and ultimately closed once final approval is given. Attachments to include with tickets and status updates are also described. Overall it provides guidance on navigating the internal ticket system for marketing and communications projects at AIHA.
Marketing Project Ticket Management Process 2023.pptx
The document outlines a ticket management process for marketing and communications projects at AIHA. Key aspects of the process include submitting a ticket for any project needing marketing assistance, including the deadline, budget, and required sign-off. Once submitted, the ticket is assigned to appropriate staff and moves through statuses like in progress, waiting on input, and completed. Larger projects may involve a kick-off meeting and creation of a communications plan and timeline to manage the project. The goal is to streamline requests and ensure all necessary information is provided up front to efficiently complete projects on deadline.
Flight booking-engine-features
Cloud Flight Booking Engine
Introduction
Flight Booking service made much easier and flexible with our Cloud Flight Booking Engine. Designed & Developed after thorough research and analysing of different available Flight Booking Engine in the industry. Our Engineers & Business Research departments have spent more than a year to make a better platform than existing.
Vistex Contract Overview
There are not much documents in the internet world regarding Vistex. In this post, the author has tried to give an overview of the Vistex Contract (with examples from Pharma Contracts Management System) and the bird’s eye view to the common terminologies, screens, transactions and technical objects (user exits, BADIs etc). Hope this post would act as a launch pad to all interested consultants who would like to take deep dive into Vistex Contract.
Below are the contents of the attached document:
i) Vistex Introduction
ii) Benefits of Vistex Solution
iii) Industry Challenges
iv) Benefits of Vistex Solution
v) Integrated Contract Life-Cycle Management
vi) Contract Development and Administration
vii) Contract Types
viii) Contract Screen General Tab
ix) Contract Screen Customer Tab
ix) Contract Screen Products Tab
x) Group Purchase Organization (GPO) & Buying Group
xi) Group Membership
xii) Membership/Block Maintenance Screen
xiii) Buying Group assignment to Contract
xiv) Sample Process Flow
xv) Sample Exception Processing Flow
xvi) Contract Activation
xvii) Contract Best Price Logic
xviii) Contract Data Upload
xix) Manual File Upload
xx) File Upload
xxi) Inbound Contract Create/Update (EDI 845)
xxii) Common T-Codes, Tables & BADI
Service Contracts Lifecycle Management
Presented at COLLABORATE09 conference in Orlando, FL - Implement Oracle R12 Service Contracts Life Cycle Management and build a pathway to higher profit
How to_ Salesforce CPQ_ Manage Renewals and Amendments.pdf
The document discusses managing renewals and amendments in Salesforce CPQ. It provides an overview of when to use renewals and amendments. Renewals are used to ensure a seamless transition from contracts to quotes for continued services in the future. Amendments allow for adding or changing products on an existing contract. The document then demonstrates how to use key CPQ features like renewal forecasting, creating amendments, and generating renewal quotes within the tool. It shows contracting an opportunity or order to generate a contract that can then facilitate amendments and renewals going forward.
Ap ar questions
1. Customer and vendor codes are stored at the client level, allowing any company code to use the codes.
2. Vendor invoice payments can be made manually or automatically through payment programs that use checks, wire transfers, or other payment methods.
3. Configuring the automatic payment program involves setting up payment transaction details, payment methods, bank account information, and payment runs.
Ap ar questions
1. Customer and vendor codes are stored at the client level, allowing any company code to use the codes.
2. Vendor invoice payments can be made manually or automatically through payment programs that use checks, wire transfers, or other payment methods.
3. Configuring the automatic payment program involves setting up payment transaction details, payment methods, bank account information, and payment runs.
Add Ons Based On Navision For Distribution Industry
The document describes features of a NAVISION ERP software module for distribution, manufacturing, and project management companies, including inventory tracking, pricing management, accounts receivable, service order management, imports management, and sales analysis reporting. It also lists additional modules for trade finance, customer schemes, vendor schemes, and distribution channel management. The software is suitable for both single and multi-location companies across various industries.
Final ProjectLong Assignment Due by May 15th, 2020The goal of t.docx
Final Project/Long Assignment Due by May 15th, 2020
The goal of this final project is to design a simulated automated teller machine (ATM) for a bank.
For this project, you can think that all the customers who are using the system will be associated with the bank (i.e. the ATM system will not recognize an ATM card which is not associated with this bank). As soon as customer open an account with this bank, they receive a valid ATM debit card. The machine will be able to read from magnetic stripe reader of the debit card, will have a customer console (keyboard and display) for interaction with the customer, a slot for depositing envelopes, a dispenser for cash (in multiples of $20), a printer for printing customer receipts, and a key-operated switch to allow an operator to start or stop the machine.
Your deliverable for this project is to:
· Highlight the major project features as part of BRD and go into the details of project scope in FSD
· Justify of what software development method should be used to resolve the problem and why? Would you outsource any of the component and if so, which outsourcing model you will use.
· Detail design document using UML diagram (you can choose which models to choose)
· Detail test cases for the project based on your design document
· Conclusion (preferably an implantation/communication plan)
1
The Examples of Documents to Be Read
Example 1: A use case for an automated system at a gas station, describing how a customer
purchases a parking spot. Note that “ time of payment is the same as purchase time” is a
condition; it describes what must be true for the functionality to be executed. “ The Customer can
only wait for 30 seconds for the authorization process” imposes a constraint that must be always
be true for system functionality.
A customer, giving his account_number, asks the Gas Station Owner for an available parking
spot to park his car.
To get an available parking spot Gas Station Owner searches for the next parking place available.
With this information the customer can confirm the lease of the parking place. The time of
payment (time of purchase or a monthly paper bill ) and how the service should be paid (by cash,
personal check or credit card).
If the time of payment is the same as the purchase time and Customer decides to pay by Credit
Card then Credit Card system should be used. The Customer can only wait for 30 seconds for the
authorization process otherwise this payment should be made by cash or personal check to avoid
other Customers waiting on the lane. The Gas Station Owner should ask the Customer for a new
payment type.
It allows the Gas Station Owner to mark a new service purchase for this Customer at this date.
Customer
billing services
Credit_Card
System
parking
Gas Station Owner
2
Example 2: A sequence diagr am for the automated gas station system, captur ing how
classes coll abor ate to per for m the functionality descr ibed in Example 1. Com ...
Final ProjectLong Assignment Due by May 15th, 2020The goal of t.docx
Final Project/Long Assignment Due by May 15th, 2020
The goal of this final project is to design a simulated automated teller machine (ATM) for a bank.
For this project, you can think that all the customers who are using the system will be associated with the bank (i.e. the ATM system will not recognize an ATM card which is not associated with this bank). As soon as customer open an account with this bank, they receive a valid ATM debit card. The machine will be able to read from magnetic stripe reader of the debit card, will have a customer console (keyboard and display) for interaction with the customer, a slot for depositing envelopes, a dispenser for cash (in multiples of $20), a printer for printing customer receipts, and a key-operated switch to allow an operator to start or stop the machine.
Your deliverable for this project is to:
· Highlight the major project features as part of BRD and go into the details of project scope in FSD
· Justify of what software development method should be used to resolve the problem and why? Would you outsource any of the component and if so, which outsourcing model you will use.
· Detail design document using UML diagram (you can choose which models to choose)
· Detail test cases for the project based on your design document
· Conclusion (preferably an implantation/communication plan)
1
The Examples of Documents to Be Read
Example 1: A use case for an automated system at a gas station, describing how a customer
purchases a parking spot. Note that “ time of payment is the same as purchase time” is a
condition; it describes what must be true for the functionality to be executed. “ The Customer can
only wait for 30 seconds for the authorization process” imposes a constraint that must be always
be true for system functionality.
A customer, giving his account_number, asks the Gas Station Owner for an available parking
spot to park his car.
To get an available parking spot Gas Station Owner searches for the next parking place available.
With this information the customer can confirm the lease of the parking place. The time of
payment (time of purchase or a monthly paper bill ) and how the service should be paid (by cash,
personal check or credit card).
If the time of payment is the same as the purchase time and Customer decides to pay by Credit
Card then Credit Card system should be used. The Customer can only wait for 30 seconds for the
authorization process otherwise this payment should be made by cash or personal check to avoid
other Customers waiting on the lane. The Gas Station Owner should ask the Customer for a new
payment type.
It allows the Gas Station Owner to mark a new service purchase for this Customer at this date.
Customer
billing services
Credit_Card
System
parking
Gas Station Owner
2
Example 2: A sequence diagr am for the automated gas station system, captur ing how
classes coll abor ate to per for m the functionality descr ibed in Example 1. Com.
Payments on contracts
This document outlines the process for creating and managing progress reports, payment applications, and payment certificates for construction projects in a payment management system. It describes functions for defining progress periods, updating progress, adding client charges, including multimedia, preparing payment applications, generating cover letters, confirming client acceptance, closing out payment certificates, and linking payment information to accounts receivable to generate accounting vouchers. The overall process allows users to track project progress, bill clients, and manage payments within the system.
Integrated CPQ and CLM White Paper
The document discusses how Configure Price Quote (CPQ) and Contract Lifecycle Management (CLM) solutions are often used separately, but are more effective when integrated. An integrated solution allows quotes to seamlessly flow into contracts and back, sharing a common data model and workflows. This accelerates the sales process, improves customer experience and satisfaction, ensures compliance, and enables insights across the entire quote-to-cash lifecycle. The document outlines the benefits several companies realized from implementing an integrated CPQ and CLM solution from Apttus.
Project on cellular purchasing system
The document proposes a cellular purchasing system that allows users to shop and pay bills using their mobile phones by sending SMS messages. It discusses the existing mobile phone services in Bangladesh that could enable such a system. The system would work similarly to a credit card but may see greater acceptance due to the large number of mobile users. It then outlines the initial concept, flow, and benefits for both customers and mobile operators of implementing a cellular purchasing system in Bangladesh.
Cid Training 101708
The document provides instructions for using the CID system to perform various account activities for Cricket customers, such as new activations, rate plan changes, phone number changes, and reactivations. It describes logging into CID, collecting customer information, selecting plans and features, processing payments, and printing receipts. It also covers functions like accessing existing customer accounts, viewing account details, and using the bridge pay system to offer flexible payment options.
Critical Mission Support Achieved through Custom Procurement Solutions
Federal government procurement policies are complex, stringent and increasingly require more transparency. Because government services are funded by taxpayer dollars, due diligence is a necessary component to ensure optimal and appropriate use of available funding. In recent years, the Department of Defense (DoD) has made significant progress in adopting custom purchase and payment programs to help streamline complex procurement of commercial products and services. This paper will address the rationale and advantages behind custom purchase and payment program adoption and the options that should be considered to achieve further cost saving enhancements. It will address closed-loop, private procurement and payment solutions and why they are advantageous over traditional off-the-shelf solutions in specific industries in the domestic and overseas marketplace.
Similar to On-Demand Customer Communication Management (CCM) (20)
Marketing Project Ticket Management Process 2023.pptx
Marketing Project Ticket Management Process 2023.pptx
How to_ Salesforce CPQ_ Manage Renewals and Amendments.pdf
How to_ Salesforce CPQ_ Manage Renewals and Amendments.pdf
Add Ons Based On Navision For Distribution Industry
Add Ons Based On Navision For Distribution Industry
Final ProjectLong Assignment Due by May 15th, 2020The goal of t.docx
Final ProjectLong Assignment Due by May 15th, 2020The goal of t.docx
Final ProjectLong Assignment Due by May 15th, 2020The goal of t.docx
Final ProjectLong Assignment Due by May 15th, 2020The goal of t.docx
Critical Mission Support Achieved through Custom Procurement Solutions
Critical Mission Support Achieved through Custom Procurement Solutions
More from Newgen Software Technologies Limited
CSR Week: Write up competition
Here's a quick sneak peek into the top 10 writeups, evoking a lot of warmth and affection by Newgenites.
CSR Week: Volunteer of the Year
During the CSR Week 2019, Newgen celebrated the inspiring efforts of Mr. Satendra Srivastava by felicitating him with the volunteer of the year award. He made time from his busy work schedule and emerged as an active contributor in Newgen’s CSR activities.
CSR Week: Tambola
The eventful CSR week culminated with an interesting game of Tambola at Newgen offices in Noida SEZ, Okhla Ph-1 and Chennai. The Tambola event commenced with the CSR team introducing Newgen ‘s CSR activities followed by the Sadbhavna children sharing their experiences with Sadbhavna Trust.
CSR Week - Prestigious Donors
During the CSR Week 2019 regular donors were felicitated for their selfless support and donation towards the education and wellbeing of Sadhbhavna children.
Newgen CSR - Post CSR Week
It’s great when customers volunteer for CSR program. Brendan Hegarty, Mike Lakin, and Dominic Wate from Tokio Marine HCC interacted with our students at Tekhand School.
CSR Week: Diya Painting
Newgen celebrated Diwali with the little artists who decorated beautiful diyas to light up the festival.
The Sadbhavna diya painting session marked the colorful beginning of CSR week 2019-2020. The event involved children from the age group of 4 years to 20 years and was focused on honing creativity in children while having fun. Children enjoyed the event a lot and mesmerized us with their creative skills.
CSR Week - Selfie Competition
During the CSR Week 2019, a selfie competition was held in which prizes were given to the best-selected selfies throughout the week.
Platformize to Fast Track Digital
Digital has brought about change in everything we do.
Your business needs to adapt to changing customer
dynamics and respond to competitive forces in real-time.
Your customers, partners, and suppliers are on their toes
and they expect you to be up and running too.
Thus, IT leaders have to imbibe the concept of the platform ecosystem and think in terms of creating the “platforms that cohesively work internally and externally to enable a
multimodal connect for delivering digital enterprise.”
Take following steps to Platformize:
1. Build Contextual Process
Platform
2. Integrate mobility and social in
process applications
3. Deliver Process Experience
4. Elevate Orchestration
5. Loosely Couple resources
6. Create and Carry Process
Context
7. Practice Platform Governance
8. Think Big, Start Small, Earn
quick wins, Expand
9. Leverage Agile Methodology
and Accelerators
For more information visit: http://www.newgensoft.com/
The art and science of digital
Banking and Finance process automation solutions that drive better profitability, market share, compliance adherence and customer experience.
Engage Customers Better
Offer your customers a smooth banking experience, with on-demand product and service offerings made available over a multi-platform environment.
Enhance Market Share
Develop and deploy efficient processes to onboard customers, introduce new products and expand market reach, enhancing your top-line and bottom-line growth.
Ensure Compliance
Never miss a beat when it comes to compliance and regulatory adherence with a dynamic rules driven system.
Learn More: http://www.newgensoft.com/solutions/banking-finance/
Csr program newgen software
Newgen Software is a global leader in business process management, enterprise content management, customer communication management, and case management solutions with over 1300 customer installations in 61 countries and 2000+ employees. The document discusses Newgen's corporate social responsibility program called Newgen Digital Discovery Program (NDDP) which aims to generate curiosity and make classrooms digitally engaging for students. It provides details on the program's impact, session schedules, methodologies used including topic identification, audiovisuals, presentations and iPad usage, assessments, and activities like quizzes and camps.
Delivering Digital Customer Experience
The document discusses how digital transformation is needed in the banking industry to deliver an improved customer experience. It describes a scenario of a customer ("Sarah") going through the home loan process. In the past, the process took days to complete but now it can be done in 30 minutes through digital tools like automated loan initiation, processing, and disbursement enabled by process automation, mobility frameworks, content management, business rules, robotic process automation, and case management working together. These digital tools allow for cross-channel experiences, exception handling, and straight-through processing to seamlessly serve customers. When done right, digital transformation can transform customers into advocates by delivering fast, simple, and personalized service.
[Newgen CSR] It’s all about Responsible Corporate Citizenship
Corporate Social Responsibility (CSR) involves companies engaging in philanthropic activities and initiatives that benefit society. The document discusses Newgen's CSR programs and initiatives in India, which include a Digital Discovery Pathshala program providing digital literacy and education to children, personality development sessions, and support for families in SOS villages and their Sadbhavna program for underprivileged children. Newgen's CSR programs aim to contribute to social and economic development in local communities through education initiatives and community outreach.
The Human Element in Digital
Digital is in everything we do today. In how we transact, in how we entertain, in how we unwind, in how the next generation ‘thinks’! People make a business DIGITAL.
HUMAN ELEMENT IS CORE TO DIGITAL. LET PROCESSES INVOLVE & EVOLVE.
Customer Experience - Beyond Processes Of Today
Beyond devices, Beyond personalization & Beyond virtualization - What customer experience are you delivering?
Human Element in Digital
Digital is in everything we do today. In how we transact, in how we entertain, in how we unwind, in how the next generation ‘thinks’!
Adventures in the Digital Wonderland
The document calls on digital age decision makers to reinvent their workplaces in 3 ways: 1) Delight customers by mapping every interaction to provide the right content in context, 2) Be faster than the fastest by ensuring a response to every change, and 3) Make businesses infinite by making workplaces efficient and accessible anywhere. It states the silos of enterprises need to connect systems, processes, people and things to integrate the moving parts and orchestrate various processes. Decision makers need to reinvent how their enterprises operate to be more responsive internally and externally. They need a purposeful partner to help on their next adventure.
Enabling Digital Transformation in Life Sciences Industry
This document discusses Newgen's digital transformation solutions for healthcare and life sciences. It outlines Newgen's product portfolio including intelligent business process management suites and enterprise content management. It provides examples of solution accelerators that Newgen offers for pharmaceutical quality management, healthcare payers, hospitals, and other industries. It also includes a case study of Newgen's implementation for Strides to automate their quality document management and batch production processes.
Webinar: Wealth Management Reporting- Leveraging BPM and CCM to drive Custome...
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This document discusses wealth management reporting and describes a solution to common challenges in report generation. The solution involves building reusable report components, using templates to design personalized reports, and consolidating data from multiple sources to generate reports on-demand or on a scheduled basis. This allows for faster, higher quality report generation while empowering relationship bankers and meeting compliance requirements.Newgen Vendor Registration Solution on Cloud
The document describes the vendor registration workflow process that is automated using OmniProcess. Key steps include: 1) A vendor submits an application form and documents which are scanned and indexed; 2) A verifier user verifies the documents and exceptions are resolved; 3) An approver user approves the application or raises exceptions; 4) If approved, a registration user registers the vendor by archiving documents or sends it back for exceptions. The process utilizes OmniScan for document intake and OmniProcess for automated workflow routing between users.
Newgen Account Opening Solution on Cloud
This document describes Newgen Software's account opening linear process automation. Newgen is a 20 year old organization with 1200 employees and offices globally. It has products in enterprise content management, business process management, and customer communication management, and holds 40 patents. The document then outlines Newgen's account opening automation process, which involves 20 steps from document upload and data entry to verification, exception handling, authorization, approval, and archiving. It generates reports at various stages.
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Understanding User Needs and Satisfying Them
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Business storytelling: key ingredients to a story
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Recruiting in the Digital Age: A Social Media Masterclass
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This presentation provides a thorough examination of Over-the-Top (OTT) platforms, focusing on their development and substantial influence on the entertainment industry, with a particular emphasis on the Indian market.We begin with an introduction to OTT platforms, defining them as streaming services that deliver content directly over the internet, bypassing traditional broadcast channels. These platforms offer a variety of content, including movies, TV shows, and original productions, allowing users to access content on-demand across multiple devices.The historical context covers the early days of streaming, starting with Netflix's inception in 1997 as a DVD rental service and its transition to streaming in 2007. The presentation also highlights India's television journey, from the launch of Doordarshan in 1959 to the introduction of Direct-to-Home (DTH) satellite television in 2000, which expanded viewing choices and set the stage for the rise of OTT platforms like Big Flix, Ditto TV, Sony LIV, Hotstar, and Netflix. The business models of OTT platforms are explored in detail. Subscription Video on Demand (SVOD) models, exemplified by Netflix and Amazon Prime Video, offer unlimited content access for a monthly fee. Transactional Video on Demand (TVOD) models, like iTunes and Sky Box Office, allow users to pay for individual pieces of content. Advertising-Based Video on Demand (AVOD) models, such as YouTube and Facebook Watch, provide free content supported by advertisements. Hybrid models combine elements of SVOD and AVOD, offering flexibility to cater to diverse audience preferences.
Content acquisition strategies are also discussed, highlighting the dual approach of purchasing broadcasting rights for existing films and TV shows and investing in original content production. This section underscores the importance of a robust content library in attracting and retaining subscribers.The presentation addresses the challenges faced by OTT platforms, including the unpredictability of content acquisition and audience preferences. It emphasizes the difficulty of balancing content investment with returns in a competitive market, the high costs associated with marketing, and the need for continuous innovation and adaptation to stay relevant.
The impact of OTT platforms on the Bollywood film industry is significant. The competition for viewers has led to a decrease in cinema ticket sales, affecting the revenue of Bollywood films that traditionally rely on theatrical releases. Additionally, OTT platforms now pay less for film rights due to the uncertain success of films in cinemas.
Looking ahead, the future of OTT in India appears promising. The market is expected to grow by 20% annually, reaching a value of ₹1200 billion by the end of the decade. The increasing availability of affordable smartphones and internet access will drive this growth, making OTT platforms a primary source of entertainment for many viewers.
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Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
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Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
Organizational Change Leadership Agile Tour Geneve 2024
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一比一原版新西兰奥塔哥大学毕业证（otago毕业证）如何办理
一模一样【微信：A575476】【新西兰奥塔哥大学毕业证（otago毕业证）成绩单Offer】【微信：A575476】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
Authentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto RicoCorey Perlman, Social Media Speaker and Consultant
Social media for business How MJ Global Leads the Packaging Industry.pdf
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
Part 2 Deep Dive: Navigating the 2024 Slowdown
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
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On-Demand Customer Communication Management (CCM)
- 1. Customer Communication Management ScreenCam On-Demand Customer Communication for Car Insurance Policy Origination
- 2. Process Demo for On-Demand CCM Frontend (Customer View) Backend( Service Provider)
- 3. Customer lands on the company’s Insurance portal and clicks on the tab above to proceed further
- 4. Customer is directed to this page to select from the options above
- 5. Based on the customer type selected, corresponding drop down pops out
- 6. Reference fileds for further correspondence Reference fileds for further correspondence On pressing the Proceed button a transaction is triggered in the OmniFlow at the backend which can only be viewed by the supervisor
- 7. Process at the Backend (Service Provider)
- 8. End customer shall initiate the process on the web by entering the Insurance portal Based on the information entered by the customer, a transaction is initiated in the Newgen’s automation solution OmniFlow at the backend Calculations and premium quote generation is done by the rules management(BRMS) & output Management (O2MS)Solution within Newgen’s integrated CCM suite. Process Modeler for Car Insurance- Origination process – On-Demand CCM
- 9. Mail bearing the premium quote in the html format is triggered from the Omniflow for reference & future correspondence. Incase the customer needs to buy the policy later , corresponding transactions remains in the prospect review stage in the OmniFlow for 90days Incase the customer decides to buy the policy, makes payments online on the integrated payment framework. On successful payments policy is issued along with a mail trigger and the case closure in the OmniFlow at the backend.
- 10. This Newgen’s is web based OmniFlow log-in screen
- 11. Supervisor logs in the Omniflow web desktop
- 12. Transaction has been initiated in the quotation queue of the OmniFlow.
- 14. Based on the Plan type, City, Brand, Model etc. selected the template may vary accordingly.
- 15. Dropdown selection for Brand and Model selection
- 16. Prospect keys in minimum mandatory details in all the fields with validations
- 17. Real time calculation of Premium and Quote Generation on the fly by Newgen’s Integrated Rule based & Output Management Solutions.
- 18. Single statement template for multiple distributions Enforcing Branding guidelines Newgen’s On -Demand CCM solution presents the quotation via multiple distribution channels like html mail, auto generated pdf quote for customers reference. Targeted promotions & offers
- 19. Prospect has the option of save & buy the policy later or go ahead with the buying at the succeeding steps. On tapping the save and buy later the system validates by providing a Ticket Number for reference
- 20. Web Presentment of the reference quote as one of the multiple distribution channels , a part of Newgen’s CCM Solution
- 21. After the review of the previous quote when the prospect agrees to buy the policy, enters the company’s Insurance portal again.
- 22. Prospect selects in the visited user
- 23. Prospect enters the unique details as filled earlier
- 24. These unique details are the reference to the previous communication
- 25. Information corresponding to the previous communications if fetched from the databases created at the backend.
- 26. Customer can review the data entered in the fields during his previous engagement. Necessary changes like change in the city, policy start date etc. can also be made on the fly.
- 27. For the customer reference a fresh quote is generated as a pdf and an auto generated mail on the predefined template with necessary changes (if any) in premium amount, policy start date etc..
- 28. When customer agrees to buy the policy presses this key
- 29. Customer is routed to the payment screen which is integrated with the payment gateway.
- 30. Customer enters his card details and proceeds further to buy the car insurance policy
- 31. System Validates a popup to confirm for the buying of the insurance policy.
- 32. Newgen’s Output Management System generates the final policy document over a fixed template and a mail is triggered to the customer for confirming the policy buy out. Important information on the policy document
- 33. Calculation data as per Newgen’s Rules Management Solution
- 34. Definitions Promotions and offers
- 35. Important information regarding the policy .
- 36. Final confirmation of the policy issuance along with the html mail and the pdf documents.
- 37. The case is closed in the Omniflow on the policy buyout.
- 38. Thank You Newgen Software Technologies Ltd A-6, SatsangViharMargQutab Institutional AreaNew Delhi - 110067, IndiaTel: +91-11-26963571 Newgen Software Inc1364 Beverly Rd., Ste. 300McLean, VA 22101, USA Tel: +1 (703) 749-2855