The document discusses Microsoft Dynamics CRM Online. It highlights that CRM is important for managing customer relationships and driving business success. While traditional CRM projects have challenges, Microsoft Dynamics CRM Online offers a hosted online solution with quick deployment, low monthly fees, and usability benefits compared to other CRM options. It invites readers to try the online CRM system themselves.
Microsoft Dynamics CRM 2015 Pre-sales Presentation MaterialAileen Gusni
This document provides an overview of Microsoft Dynamics CRM and why companies should use it. It discusses how CRM systems can increase sales and marketing efficiency by driving optimization of business intelligence, social insights, and campaign management. It highlights key features of Dynamics CRM like being able to use it on any device or browser, its flexibility, mobility, out of the box features, and how it covers sales, marketing, service, and social CRM functionality in one platform. Demonstrations are provided of its salesforce automation, marketing automation, service management, and social CRM capabilities.
CRM soft wares comparisons and recommendationEvelyne Otto
The document discusses key criteria for evaluating Customer Relationship Management (CRM) systems, including Salesforce and Microsoft Dynamics. It analyzes both platforms across dimensions such as scalability, ease of use, deployment options, available features, integration capabilities, flexibility, reporting, costs and developer strength. While Salesforce has a larger app ecosystem and mobile offerings, Microsoft provides better integration and lower costs. Overall, the best CRM solution will depend on a company's unique needs and growth projections.
Customer Relationship Management. If you are a startup or business looking to buy a CRM software for your business this slide share will help you out immensely. 1Click team has spent time analyzing customers and CRM softwares to come up with this. SalesForce, Zoho, Microsoft... no matter which CRM you are evaluating for your business this you will find this immensely useful in decision making.
1Click live video chat, the best video chat solution for businesses and startups. 1click lets you have live conversations with visitors on your website. Our chat widget allows you to start video conversations with your customers or clients within seconds. No add-on, no plugin, no extension, your customers are truly one click away from having an audio or video conversation with you. 1Click live video chat allows multipoint face-to-face chat without any software installations, and perform cross-platform video conferencing; so that you need not worry what OS the visitor is using. Your customer can connect with your customer service representatives from anywhere, any device. Our live chat widget enables video, audio, and text on any website or mobile app. Further, our Wordpress live chat plugin, Shopify live chat plugin, Joomla live chat plugin, Drupal live chat plugin, blog live chat plugin and other similar live chat plugin will enables video and audio calling abilities on any website. Providing a live video customer support has never been easier before. Our customer support tool let's you make your customer go WOW.
With our SalesForce live chat plugin, Zoho live chat plugin, Jira live chat plugin, SugarCRM live chat plugin, and other similar live chat extensions you can start off every chat knowing whether there are any outstanding tickets, cases, or notes related to the customer. Similarly, you can create cases, notes or tickets for the customer anytime during the conversation. All the data on your 1Click live chat dashboard can be integrated with Salesforce, Zoho, Jira, SugarCRM or any other customer relationship management software you are using.
We know very that customer engagement is a team activity. 1Click live video chat widget lets you seamlessly chat with or transfer conversations to other agents. Our live chat widget comes with website statistics, and chat analytics available at your fingertips all the time. We take security very seriously. Enjoy secure encrypted chats on your SSL (https) web pages. All the video chats, audio chats, and text chats are 128 bit AES encrypted. We are developer friendly. Extend and customize the behavior of the widget. Be unique, and get creative with our Javascript APIs. Powered, and constantly upgraded with the latest web technologies such as webRTC we enable real-time communication over web (read browser). webRTC live chat, we believe will be the future of communication. 1Click live chat software will help you increase customer sastisfaction and multiply online sales.
http://1click.io
The document discusses customer relationship management (CRM). It defines CRM and explains that it is a process used by businesses to learn about customers and develop stronger relationships. CRM uses both technology and human resources to gain insights into customer behavior and value. The summary then discusses the three phases of CRM - acquire, enhance and retain customers. It also lists some common CRM application components and tools.
CRM stands for customer relationship management. It is a business strategy that optimizes profitability, revenue and customer satisfaction by organizing around customer needs, fostering satisfying customer experiences, and implementing customer-centric processes. Implementing CRM requires redefining roles and reengineering work processes, and supporting these changes with appropriate technology. CRM should be viewed as a long-term business change program rather than a simple IT project.
E business - STRATEGIES AND CRITICAL FACTORS IN CRM SELECTION IMPLEMENTATION ...Anil Masal
Customer Relationship Management or CRM is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. It's a strategy used to learn more about customer’s needs and behaviour in order to develop stronger relationships with them. After all, good customer relationships are at the heart of business success.
The document discusses trends in customer relationship management (CRM). It notes that CRM has evolved through three stages - operational CRM, analytical CRM, and multi-channel CRM. Organizations are now focusing on analytical and collaborative CRM. The document also discusses priorities for CRM initiatives, such as eMarketing, eService, social media integration, and managing multi-channel customer interactions. Finally, it provides estimates for the typical costs of implementing CRM software.
The document discusses Microsoft Dynamics CRM Online. It highlights that CRM is important for managing customer relationships and driving business success. While traditional CRM projects have challenges, Microsoft Dynamics CRM Online offers a hosted online solution with quick deployment, low monthly fees, and usability benefits compared to other CRM options. It invites readers to try the online CRM system themselves.
Microsoft Dynamics CRM 2015 Pre-sales Presentation MaterialAileen Gusni
This document provides an overview of Microsoft Dynamics CRM and why companies should use it. It discusses how CRM systems can increase sales and marketing efficiency by driving optimization of business intelligence, social insights, and campaign management. It highlights key features of Dynamics CRM like being able to use it on any device or browser, its flexibility, mobility, out of the box features, and how it covers sales, marketing, service, and social CRM functionality in one platform. Demonstrations are provided of its salesforce automation, marketing automation, service management, and social CRM capabilities.
CRM soft wares comparisons and recommendationEvelyne Otto
The document discusses key criteria for evaluating Customer Relationship Management (CRM) systems, including Salesforce and Microsoft Dynamics. It analyzes both platforms across dimensions such as scalability, ease of use, deployment options, available features, integration capabilities, flexibility, reporting, costs and developer strength. While Salesforce has a larger app ecosystem and mobile offerings, Microsoft provides better integration and lower costs. Overall, the best CRM solution will depend on a company's unique needs and growth projections.
Customer Relationship Management. If you are a startup or business looking to buy a CRM software for your business this slide share will help you out immensely. 1Click team has spent time analyzing customers and CRM softwares to come up with this. SalesForce, Zoho, Microsoft... no matter which CRM you are evaluating for your business this you will find this immensely useful in decision making.
1Click live video chat, the best video chat solution for businesses and startups. 1click lets you have live conversations with visitors on your website. Our chat widget allows you to start video conversations with your customers or clients within seconds. No add-on, no plugin, no extension, your customers are truly one click away from having an audio or video conversation with you. 1Click live video chat allows multipoint face-to-face chat without any software installations, and perform cross-platform video conferencing; so that you need not worry what OS the visitor is using. Your customer can connect with your customer service representatives from anywhere, any device. Our live chat widget enables video, audio, and text on any website or mobile app. Further, our Wordpress live chat plugin, Shopify live chat plugin, Joomla live chat plugin, Drupal live chat plugin, blog live chat plugin and other similar live chat plugin will enables video and audio calling abilities on any website. Providing a live video customer support has never been easier before. Our customer support tool let's you make your customer go WOW.
With our SalesForce live chat plugin, Zoho live chat plugin, Jira live chat plugin, SugarCRM live chat plugin, and other similar live chat extensions you can start off every chat knowing whether there are any outstanding tickets, cases, or notes related to the customer. Similarly, you can create cases, notes or tickets for the customer anytime during the conversation. All the data on your 1Click live chat dashboard can be integrated with Salesforce, Zoho, Jira, SugarCRM or any other customer relationship management software you are using.
We know very that customer engagement is a team activity. 1Click live video chat widget lets you seamlessly chat with or transfer conversations to other agents. Our live chat widget comes with website statistics, and chat analytics available at your fingertips all the time. We take security very seriously. Enjoy secure encrypted chats on your SSL (https) web pages. All the video chats, audio chats, and text chats are 128 bit AES encrypted. We are developer friendly. Extend and customize the behavior of the widget. Be unique, and get creative with our Javascript APIs. Powered, and constantly upgraded with the latest web technologies such as webRTC we enable real-time communication over web (read browser). webRTC live chat, we believe will be the future of communication. 1Click live chat software will help you increase customer sastisfaction and multiply online sales.
http://1click.io
The document discusses customer relationship management (CRM). It defines CRM and explains that it is a process used by businesses to learn about customers and develop stronger relationships. CRM uses both technology and human resources to gain insights into customer behavior and value. The summary then discusses the three phases of CRM - acquire, enhance and retain customers. It also lists some common CRM application components and tools.
CRM stands for customer relationship management. It is a business strategy that optimizes profitability, revenue and customer satisfaction by organizing around customer needs, fostering satisfying customer experiences, and implementing customer-centric processes. Implementing CRM requires redefining roles and reengineering work processes, and supporting these changes with appropriate technology. CRM should be viewed as a long-term business change program rather than a simple IT project.
E business - STRATEGIES AND CRITICAL FACTORS IN CRM SELECTION IMPLEMENTATION ...Anil Masal
Customer Relationship Management or CRM is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. It's a strategy used to learn more about customer’s needs and behaviour in order to develop stronger relationships with them. After all, good customer relationships are at the heart of business success.
The document discusses trends in customer relationship management (CRM). It notes that CRM has evolved through three stages - operational CRM, analytical CRM, and multi-channel CRM. Organizations are now focusing on analytical and collaborative CRM. The document also discusses priorities for CRM initiatives, such as eMarketing, eService, social media integration, and managing multi-channel customer interactions. Finally, it provides estimates for the typical costs of implementing CRM software.
An overview on how to ensure your CRM yroject will become an epic success. This presentation does not aim to cover all aspects, but focus on topics that have been important either in failure or success from my point of view, backed by research and business literature on relevant topics.
DOWNLOAD and read the speakers notes to get the full Picture, they are quite comprehensive on all slides
This document provides an overview of customer relationship management (CRM). It defines CRM as the integration of sales, marketing, and service strategies. The goals of CRM are to provide better customer service, increase efficiency, help close deals faster, and discover new customers. CRM aims to use existing customer data to grow revenue, better serve customers through integrated systems, and create loyalty through excellent repeatable sales processes. It also discusses the importance of customer focus, CRM phases, benefits of CRM systems, necessary customer data, and keys to successful CRM implementation.
Merit Event - Customer Relationship Management - What are the Benefits?|guest68ea87
Microsoft CRM 1.2 was launched earlier this year and is being targeted at small to medium sized businesses (from 25 to 500 users) who have a need to develop more profitable customer relationships.
Microsoft say the product is innovative, easy to use and integrates well with existing software (Office, Outlook and SQL for example).
However, CRM as a business strategy is not always well understood by SME’s who may feel it is more appropriate for larger organisations.
Our event plans to explains the benefits and potential drawbacks of CRM and the features of Microsoft CRM product.
CRM technology – what is required
Microsoft CRM – they key benefits for SMEs
MS CRM – the key components
MS CRM – automated lead gathering
MS CRM – sales force automation
MS CRM – automating customer service
MS CRM – management reporting
Customer relationship management (CRM) involves capturing, storing, and analyzing customer information to better manage relationships and meet customer needs. Electronic CRM (ECRM) uses internet, email, wireless technologies to contact customers, allowing for personalized experiences and more efficient marketing. While ECRM provides benefits like increased profits and loyalty, pitfalls include high costs and complexity. For ECRM projects to succeed, companies must develop customer-focused strategies, reengineer processes, provide training and security, and implement within 90 days.
What is CRM? Why CRM is needed?
Technology Consideration of CRM, Steps Before Implementing CRM,Stages of Technology Implementation, Customer Intelligence, Customer Life Cycle Management, E-CRM, Frame Work of E-CRM, SIX “Es” IN E-CRM, E-CRM Architecture
This document presents an approach for evaluating and selecting suitable CRM (customer relationship management) software packages. It introduces CRM and the need for evaluation. The methodology assesses published papers to develop criteria and an evaluation technique. The approach involves defining strategy and requirements, analyzing the CRM software market, evaluating packages based on functional criteria weighted using AHP (analytic hierarchy process). Limitations and future work are discussed, such as validating the approach by comparing it to completed CRM projects.
This document provides an overview of Customer Relationship Management (CRM) and Microsoft Dynamics CRM. It defines CRM and describes how Dynamics CRM allows organizations to track customer interactions across the customer lifecycle. The document outlines the basics of Dynamics CRM including its features, modules for sales, marketing and service management, and new features in the 2016 release like the interactive service hub and one click document generation. It also discusses CRM terminology, the Dynamics application components, and career opportunities working with Dynamics CRM.
The document discusses integrating customer relationship management (CRM) processes to build relationships. It explains that CRM involves a timely delivery of excellent service through a combination of business processes and technology. It also discusses top CRM applications in various industries, strategic drivers of CRM, defining CRM, managing the customer lifecycle through CRM, requirements for new CRM architectures, trends in CRM, and provides a roadmap for implementing CRM.
Microsoft Dynamics CRM offers several advantages over Salesforce.com including better integration with Microsoft products like Outlook through native Outlook functionality. It also includes a financially backed 99.9% uptime SLA and has deployment options of online, on-premise, or partner hosted. Additionally, it has lower costs starting at $44 per user per month compared to Salesforce starting at $65 and includes mobile access at no extra cost unlike Salesforce.
To achieve success with a CRM system, companies need to focus on successful implementation through choosing the right platform and vendor, ongoing user engagement with an intuitive interface and support, and continued system support and customization. Key factors include a powerful platform, reasonable price, user training, ongoing customer success management, and a flexible system allowing for configuration changes.
The document discusses Customer Relationship Management (CRM) and Electronic Customer Relationship Management (E-CRM). CRM aims to optimize profitability through enhanced customer satisfaction by automating and enhancing customer-centric processes. E-CRM expands on traditional CRM by integrating electronic channels like web, wireless, and voice technologies. E-CRM provides avenues for business-customer-employee interactions through web technologies and combines software, hardware, and processes to support enterprise-wide CRM strategies. The goals of both CRM and E-CRM are to maximize revenue from existing customers, provide excellent service using integrated customer information, and introduce consistent channel processes to acquire, enhance, and retain profitable customers.
The document discusses the CRM implementation process. It begins with strategy development to define goals and customer segmentation. Next is the value creation process to maximize customer lifetime value. The third step is multi-channel integration to provide an outstanding customer experience. The fourth step is information management to organize customer data. The final step is performance assessment to measure results and improve over time.
The document discusses concepts and considerations around customer relationship management (CRM). It begins by addressing some common misconceptions about CRM and provides a definition. It then discusses how CRM can help businesses by delivering competitive differentiation, customer intimacy, and return on customer investment. Finally, it outlines some foundational elements that are important to developing an effective CRM strategy, including defining goals, segmentation, metrics, and making customer management a core part of the business.
Impel CRM is a marketing automation and customer relationship management tool that allows users to automate, simplify, and manage sales information. It provides features like marketing campaign planning and execution via email, SMS, and web forms. Impel CRM also integrates with call centers to provide call center agents with customer data and automate dialing. The document provides information on Impel CRM's marketing automation, email and SMS campaign building, web form lead capture, and call center integration capabilities. It encourages readers to learn more and schedule a product demo on their website.
Are you a B2B marketer that struggles to keep the pipeline fully stocked with a steady flow of high-quality leads? Have no fear! Regardless of your company’s size or industry, you can generate better leads, nurture them through the pipeline, and close deals faster.
Join us to learn how adding marketing automation to your CRM strategy will change the way you do business—and keep your sales funnel forever flowing.
This document provides an introduction to Customer Relationship Management (CRM) software and HuskyMonkey Technology's real estate CRM.
A CRM allows users to manage all client interactions and records in one place, including client details, contact history, property records, and tasks. It also integrates with advertisement portals. HuskyMonkey's real estate CRM further allows automatic property listing distribution and contract generation.
The CRM organizes a user's workflow and helps their business grow by keeping track of leads, clients, properties, tasks, and communications in one system accessible from any device.
Connect With Customers And Your Social Networks Using Oracle Fusion CrmJerome Leonard
1. The document discusses how Oracle Fusion CRM can help companies connect with customers and their social networks.
2. It outlines the growing importance of social media and how both consumers and businesses are increasingly interacting through social networks.
3. Oracle's social CRM strategy aims to facilitate internal collaboration through real-time feeds and communities, as well as customer engagement through communities, social listening, and social media monitoring and analysis.
Oracle Fusion Applications offer a complete suite of over 100 applications spanning seven critical business areas. These include financial management, supply chain management, procurement, human capital management, project portfolio management, sales, and governance, risk, and compliance. Oracle Fusion Incentive Compensation addresses issues faced by sales management with a robust compensation engine that applies commission and bonus rules to incentivize the sales force through sophisticated compensation plans aligned with business strategy. It features real-time performance dashboards, global sales capabilities, accurate and timely payments, and seamless integration with territory and quota management tools.
An overview on how to ensure your CRM yroject will become an epic success. This presentation does not aim to cover all aspects, but focus on topics that have been important either in failure or success from my point of view, backed by research and business literature on relevant topics.
DOWNLOAD and read the speakers notes to get the full Picture, they are quite comprehensive on all slides
This document provides an overview of customer relationship management (CRM). It defines CRM as the integration of sales, marketing, and service strategies. The goals of CRM are to provide better customer service, increase efficiency, help close deals faster, and discover new customers. CRM aims to use existing customer data to grow revenue, better serve customers through integrated systems, and create loyalty through excellent repeatable sales processes. It also discusses the importance of customer focus, CRM phases, benefits of CRM systems, necessary customer data, and keys to successful CRM implementation.
Merit Event - Customer Relationship Management - What are the Benefits?|guest68ea87
Microsoft CRM 1.2 was launched earlier this year and is being targeted at small to medium sized businesses (from 25 to 500 users) who have a need to develop more profitable customer relationships.
Microsoft say the product is innovative, easy to use and integrates well with existing software (Office, Outlook and SQL for example).
However, CRM as a business strategy is not always well understood by SME’s who may feel it is more appropriate for larger organisations.
Our event plans to explains the benefits and potential drawbacks of CRM and the features of Microsoft CRM product.
CRM technology – what is required
Microsoft CRM – they key benefits for SMEs
MS CRM – the key components
MS CRM – automated lead gathering
MS CRM – sales force automation
MS CRM – automating customer service
MS CRM – management reporting
Customer relationship management (CRM) involves capturing, storing, and analyzing customer information to better manage relationships and meet customer needs. Electronic CRM (ECRM) uses internet, email, wireless technologies to contact customers, allowing for personalized experiences and more efficient marketing. While ECRM provides benefits like increased profits and loyalty, pitfalls include high costs and complexity. For ECRM projects to succeed, companies must develop customer-focused strategies, reengineer processes, provide training and security, and implement within 90 days.
What is CRM? Why CRM is needed?
Technology Consideration of CRM, Steps Before Implementing CRM,Stages of Technology Implementation, Customer Intelligence, Customer Life Cycle Management, E-CRM, Frame Work of E-CRM, SIX “Es” IN E-CRM, E-CRM Architecture
This document presents an approach for evaluating and selecting suitable CRM (customer relationship management) software packages. It introduces CRM and the need for evaluation. The methodology assesses published papers to develop criteria and an evaluation technique. The approach involves defining strategy and requirements, analyzing the CRM software market, evaluating packages based on functional criteria weighted using AHP (analytic hierarchy process). Limitations and future work are discussed, such as validating the approach by comparing it to completed CRM projects.
This document provides an overview of Customer Relationship Management (CRM) and Microsoft Dynamics CRM. It defines CRM and describes how Dynamics CRM allows organizations to track customer interactions across the customer lifecycle. The document outlines the basics of Dynamics CRM including its features, modules for sales, marketing and service management, and new features in the 2016 release like the interactive service hub and one click document generation. It also discusses CRM terminology, the Dynamics application components, and career opportunities working with Dynamics CRM.
The document discusses integrating customer relationship management (CRM) processes to build relationships. It explains that CRM involves a timely delivery of excellent service through a combination of business processes and technology. It also discusses top CRM applications in various industries, strategic drivers of CRM, defining CRM, managing the customer lifecycle through CRM, requirements for new CRM architectures, trends in CRM, and provides a roadmap for implementing CRM.
Microsoft Dynamics CRM offers several advantages over Salesforce.com including better integration with Microsoft products like Outlook through native Outlook functionality. It also includes a financially backed 99.9% uptime SLA and has deployment options of online, on-premise, or partner hosted. Additionally, it has lower costs starting at $44 per user per month compared to Salesforce starting at $65 and includes mobile access at no extra cost unlike Salesforce.
To achieve success with a CRM system, companies need to focus on successful implementation through choosing the right platform and vendor, ongoing user engagement with an intuitive interface and support, and continued system support and customization. Key factors include a powerful platform, reasonable price, user training, ongoing customer success management, and a flexible system allowing for configuration changes.
The document discusses Customer Relationship Management (CRM) and Electronic Customer Relationship Management (E-CRM). CRM aims to optimize profitability through enhanced customer satisfaction by automating and enhancing customer-centric processes. E-CRM expands on traditional CRM by integrating electronic channels like web, wireless, and voice technologies. E-CRM provides avenues for business-customer-employee interactions through web technologies and combines software, hardware, and processes to support enterprise-wide CRM strategies. The goals of both CRM and E-CRM are to maximize revenue from existing customers, provide excellent service using integrated customer information, and introduce consistent channel processes to acquire, enhance, and retain profitable customers.
The document discusses the CRM implementation process. It begins with strategy development to define goals and customer segmentation. Next is the value creation process to maximize customer lifetime value. The third step is multi-channel integration to provide an outstanding customer experience. The fourth step is information management to organize customer data. The final step is performance assessment to measure results and improve over time.
The document discusses concepts and considerations around customer relationship management (CRM). It begins by addressing some common misconceptions about CRM and provides a definition. It then discusses how CRM can help businesses by delivering competitive differentiation, customer intimacy, and return on customer investment. Finally, it outlines some foundational elements that are important to developing an effective CRM strategy, including defining goals, segmentation, metrics, and making customer management a core part of the business.
Impel CRM is a marketing automation and customer relationship management tool that allows users to automate, simplify, and manage sales information. It provides features like marketing campaign planning and execution via email, SMS, and web forms. Impel CRM also integrates with call centers to provide call center agents with customer data and automate dialing. The document provides information on Impel CRM's marketing automation, email and SMS campaign building, web form lead capture, and call center integration capabilities. It encourages readers to learn more and schedule a product demo on their website.
Are you a B2B marketer that struggles to keep the pipeline fully stocked with a steady flow of high-quality leads? Have no fear! Regardless of your company’s size or industry, you can generate better leads, nurture them through the pipeline, and close deals faster.
Join us to learn how adding marketing automation to your CRM strategy will change the way you do business—and keep your sales funnel forever flowing.
This document provides an introduction to Customer Relationship Management (CRM) software and HuskyMonkey Technology's real estate CRM.
A CRM allows users to manage all client interactions and records in one place, including client details, contact history, property records, and tasks. It also integrates with advertisement portals. HuskyMonkey's real estate CRM further allows automatic property listing distribution and contract generation.
The CRM organizes a user's workflow and helps their business grow by keeping track of leads, clients, properties, tasks, and communications in one system accessible from any device.
Connect With Customers And Your Social Networks Using Oracle Fusion CrmJerome Leonard
1. The document discusses how Oracle Fusion CRM can help companies connect with customers and their social networks.
2. It outlines the growing importance of social media and how both consumers and businesses are increasingly interacting through social networks.
3. Oracle's social CRM strategy aims to facilitate internal collaboration through real-time feeds and communities, as well as customer engagement through communities, social listening, and social media monitoring and analysis.
Oracle Fusion Applications offer a complete suite of over 100 applications spanning seven critical business areas. These include financial management, supply chain management, procurement, human capital management, project portfolio management, sales, and governance, risk, and compliance. Oracle Fusion Incentive Compensation addresses issues faced by sales management with a robust compensation engine that applies commission and bonus rules to incentivize the sales force through sophisticated compensation plans aligned with business strategy. It features real-time performance dashboards, global sales capabilities, accurate and timely payments, and seamless integration with territory and quota management tools.
This document certifies that BhaskaraReddy Sannapureddy has demonstrated the requirements to be an Oracle Fusion Customer Relationship Management 11g Sales Specialist on February 18, 2015, an Oracle Fusion Customer Relationship Management 11g PreSales Specialist on February 16, 2015, an Oracle RightNow CX Cloud Service PreSales Specialist on February 12, 2015, and an Oracle Policy Automation 10 PreSales Specialist on February 11, 2015.
This document discusses the differences between back to back and drop ship sales order processes in Oracle applications. Back to back orders involve procuring an item after a sales order is created, while drop ship orders involve shipping an item directly from the supplier to the customer. The document outlines the key steps and complexities involved in each process, as well as the pros and cons. It also provides examples of business scenarios that are well-suited for each approach.
The document discusses Oracle Fusion Applications' technical architecture. It describes a 3-tier logical architecture with client, application, and database tiers. The application tier is built on Oracle Fusion Middleware infrastructure services including identity management, business intelligence, and content management. It also utilizes components like the Applications Core for user experience and extensibility.
This company provides design services for a wide range of media including print graphics, photography, PowerPoint presentations, flash media, and broadcast production. They have extensive experience creating dynamic multimedia experiences for entertainment, interactive, and corporate clients. Samples of their work can be viewed on their website.
Presentation slides from Customer Relationship Management (CRM) workshop as part of Destination Digital business support programme from Connecting Cambridgeshire.
Want more information? Small businesses across Cambridgeshire and Peterborough can currently get free business support on using digital technology until March 2015.
More information here: http://destinationdigital.info/advice/
Oracle Fusion CRM provides an effective, efficient, and easy customer relationship management solution. It is built on Oracle's Fusion Middleware platform using best practices from Oracle's acquisitions and infused with modern web technologies. Fusion CRM offers flexible deployment options including public cloud, private cloud, and on-premise along with access from desktop, mobile, and Outlook. It aims to help customers listen better to their own customers, drive higher sales performance, and access CRM data from anywhere.
This document discusses customer relationship management (CRM). It defines CRM as a business strategy to understand, anticipate, and respond to customer needs to grow relationships. There are five types of CRM: analytical, collaborative, operational, geographic, and sales intelligence. The purpose of CRM is to create value for customers and the company. Implementing CRM requires a strategic review and addressing infrastructure, vendors, and future needs. Technology like loyalty cards and CRM software help gather customer data to personalize service. Benefits include reduced costs, increased satisfaction, and long term profitability.
The document discusses customer relationship management (CRM) systems. It defines CRM as managing detailed customer information and touchpoints to maximize customer loyalty. CRM systems aim to increase revenue through customer acquisition, satisfaction, and retention. They analyze customer data to design targeted marketing campaigns and make management decisions. The document outlines CRM strategies like acquisition, retention, loyalty and evangelism, and discusses aspects of CRM architecture including front office support, direct communication, and data analysis. It also notes potential pitfalls of CRM systems and promotes the benefits of a customized CRM solution.
The document provides an overview of sales and distribution management. It discusses the growing importance of sales and defines key concepts like personal selling, sales management, distribution management, and the relationship between sales objectives, strategies, and tactics. It also outlines the roles and skills of a sales manager, different sales positions, and emerging trends in the field. Distribution management plays a key supporting role in executing the plans developed by sales management.
The ancient Egyptians developed a prosperous civilization along the banks of the Nile River. The predictable flooding of the Nile deposited rich silt that made the surrounding land fertile for agriculture. Egyptian society was dependent on the Nile for survival. The river also acted as a natural barrier that protected Egypt from invasion. Egyptian culture reached its peak during the New Kingdom when the country developed a powerful empire through trade and conquest.
This document provides an overview of the past, present, and future of customer relationship management (CRM). It discusses the evolution of CRM from the eras of mass marketing and segmentation in the 1960s-1980s to the rise of relationship marketing and call centers in the 1990s. The present section outlines common CRM practices like promotion campaigns and feedback services. Looking ahead, the future of CRM is predicted to involve increased retention and sales, reduced costs, a significant technological role, and a focus on customer individuality and information in a globalized marketplace.
Ireland Apo University Fy 10 Tibbs SlideshareTibbs Pereira
The document provides an agenda for a Microsoft Application Platform University event. The objectives are to articulate what the Microsoft Application Platform is, align partner readiness with business priorities, and explain how to partner with Microsoft for strategic growth. The agenda covers topics including SQL Server, application integration, competing against Oracle and IBM, and how the application platform can help partners sell more and become more profitable. It emphasizes that the application platform is an integrated, unified platform for multiple applications and business imperatives.
This document provides an agenda and overview for a Salesforce Architect Day event. The agenda includes introductions and presentations on the Salesforce Platform in two parts, integration with Mulesoft, and a wrap up. There will also be time for coffee and lunch. The presentations will be led by André Henriksson and Johan Östman and will cover the Salesforce Platform, integration layers, and how the Salesforce Platform works with Heroku and MuleSoft.
Oracle CRM OnDemand is a software-as-a-service (SaaS) customer relationship management (CRM) solution hosted in Oracle's data centers with no hardware or software installation required by customers. Over 15 releases since 2003, Oracle CRM OnDemand has added numerous features like sales process coaching, analytics enhancements, and integration with other Oracle products. Customers benefit from simplicity, scalability, quick implementation time, predictable licensing costs, and leveraging Oracle's experience.
Oracle CRM OnDemand is a software-as-a-service (SaaS) customer relationship management (CRM) solution hosted in Oracle's data centers with no hardware or software installation required by customers. Over 15 releases since 2003, Oracle CRM OnDemand has added numerous features like sales process coaching, analytics enhancements, and integration with other Oracle products. Customers benefit from simplicity, scalability, quick implementation time, predictable licensing costs, and leveraging Oracle's experience.
Oracle is announcing unlimited ongoing development and support for its applications portfolio, including new versions of PeopleSoft, JD Edwards, and Siebel products that will provide customers choice and value. It is also detailing its Fusion strategy to deliver a next generation of integrated applications and middleware based on service-oriented architecture and grid computing that lowers costs through greater flexibility. Customers are encouraged to continue collaborating with Oracle through user groups and other channels to help drive the product roadmap.
Oracle CRM On Demand is a customer relationship management software that offers industry-specific editions for automotive, wealth management, high tech, insurance, and life sciences. It provides features like consolidated customer profiles, opportunity management, service request management, and mobile access to key customer information. The software helps companies improve operational efficiency, ensure quality customer service, and monitor performance through functions like customer history analysis and communication tools.
The document outlines Oracle's general product direction and strategy for applications. It provides high-level information on Oracle's applications portfolio, including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and industry-focused solutions. Oracle's strategy is to provide complete, integrated applications solutions that can be deployed on-premise, in the public cloud, or in a hybrid manner. The document also summarizes recent releases of Oracle's major applications products.
The document provides an overview of Oracle's E-Business Suite Release 12, which aims to help businesses think globally, work globally, and manage systems globally through more integrated and flexible applications. Key capabilities highlighted include global financial consolidation, profitability analysis, project portfolio analysis, strategic network optimization, inventory optimization, operational reporting, and a new user experience.
New Business Development Proposal - Adding Project Portfolio Management (PPM)...Rolly Perreaux, PMP
This presentation is a New Business Development Proposal targeted to Microsoft Gold Partners considering adding the Project Portfolio Management competency to their consulting services.
Full video can also be viewed at: https://www.youtube.com/watch?v=uLIVzqI5d2Q
Presentation Agenda
- PPM Background
- How Microsoft PPM Works
- Market Analysis
- Value Added to Other Services
- PPM Competition
- What I Can Do For You
- Professional Bio
- Contact Information
This document summarizes a report from Panorama Consulting Solutions that ranks the top 10 ERP systems based on factors like market share, implementation costs and times, functionality, and benefits realization. SAP, Oracle, and Infor were ranked as the top 3 ERP systems. The report provides rankings and evaluations for each of the top 10 ERP vendors, including their strengths and solutions. Panorama analyzed data from over 1,600 customer surveys to determine the rankings.
- Accel proposes implementing a data warehouse and business intelligence solution using Business Objects software to provide consolidated access to organizational data and generate reports for improved decision making.
- The proposed solution includes building a data warehouse with an ETL process to integrate data from various sources, deploying Business Objects products for reporting, analysis and dashboards, and sample reports focused on retail business metrics.
- Benefits of the solution include increased access to required information, scalability, improved decision making through analysis, and protection of information access through security controls.
The document discusses how service-oriented architecture (SOA) can help align information technology (IT) with business goals. It notes that most CEOs believe their organizations need to change to drive innovation, and that CIOs recognize innovation as the most important capability for growth. However, few CEOs feel their organizations can respond well to changing market conditions. The document argues that SOA can help overcome issues like isolated business divisions and rigid legacy applications, allowing IT to more flexibly support business needs. It presents IBM's SOA maturity model and tools to help organizations assess their SOA adoption.
Keynote - The Benefits of an Open Service Oriented Architecture in the Enterpr...mfrancis
This document discusses the benefits of an open service oriented architecture and OSGi technology. It summarizes that OSGi technology provides capabilities that are well-aligned with organizational requirements. It also notes that OSGi is a cornerstone of IBM Software and is used in various IBM products and initiatives to provide benefits like increased flexibility, reduced costs, and extensibility. Finally, it discusses how a service oriented architecture allows building distributed systems through reusable services.
The document provides an overview and roadmap for Siebel Sales. It discusses key highlights of Siebel 8.0 and 8.1 including a task-based user interface, improved reporting with Oracle BI Publisher, enhanced forecasting capabilities, and improved lead management. The roadmap outlines continued investment in areas like mobile sales, social CRM applications, and tighter integration between Siebel on-premise and Oracle CRM On Demand.
- MongoDB is a document database management system that is recognized as a leader by Gartner. It has over 520 employees, 2500+ customers, and offices globally.
- MongoDB ranked 4th in database mindshare according to DB-Engines. It has seen 172% growth in the last 20 months.
- Several companies such as a quantitative investment manager, an insurance company, a telecommunications company, and an ecommerce company migrated their systems to MongoDB and saw benefits like 100x faster data retrieval, 50% lower costs, and being able to build applications faster.
This document discusses ERP trends based on survey results from Panorama Consulting Solutions. It finds that around 70% of companies customize ERP systems up to 25% and only about 50% of projected benefits are realized. Future trends discussed include increased adoption of cloud/SaaS models, mobile and wireless technologies, social integration, and a blurring of lines between ERP, CRM and SCM systems. The document also notes growth in ERP adoption among SMEs and in public sectors.
This document provides an overview of Oracle E-Business Suite Release 12, which is designed to help global businesses think globally, work globally, and manage systems globally. Some key capabilities of Release 12 include improved reporting and analysis, global financial consolidation, profitability analysis, project portfolio analysis, strategic network optimization, inventory optimization, operational reporting, and a new user experience. Release 12 is meant to increase productivity through streamlined global processes and shared services across organizations.
The document discusses how Focal Point and DOORS can be used together to manage product requirements and development. Focal Point enables planning the right product features, optimizing objectives, and making trade-offs. Requirements from Focal Point can flow into DOORS for formalization and technical analysis. Focal Point supports product management activities like collecting, analyzing, prioritizing and planning requirements, while DOORS supports requirements management.
12. What Customers Are Saying… “We selected Oracle because it provides a breadth of solutions across all of our constituencies and a comprehensive platform that not only includes CRM, but also analytics and integration – all the way down to the technology stack. This integrated solution is of high value for us.” Mark Tonneson Senior Vice President and CIO
13. What Analysts Are Saying… “Oracle continues to lead the overall business analytics software market.” Source: IDC, Worldwide Business Analytics Software 2009–2013 Forecast and 2008 Vendor Shares, August 2009.
15. 1 2 4 3 Day in the life of an Account Manager Reviews Sales Dashboard and Calendar Drills to 360 degree view of Account Update Key Milestones in Opportunity Updates Opportunity from Outlook
22. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
44. The Making of Fusion Applications Best Practice Business ProcessesBased On Hundreds of Years of Learning PSFT, E-Business Suite, Siebel, and JDE Infused with Web 2.0 Role-Based UI, Pervasive Collaboration Across Users, Networks, and Communities Embedded Decision Support Proactive, Predictive, and Actionable Built on Oracle Fusion Middleware Industry-leading, Open-standards Platform, Configurable, Adaptive, Secure Fusion Applications
45. Fusion CRM V.1 Sale Suite Sales Planning Sales Prospecting Sales Productivity Other Products Partner Management Territory Management Opportunity Management Campaign Management Customer Center Quota Management Lead Management Customer Data Management Incentive Compensation Sales Predictor Desktop Integration Contracts Forecasting Personal Campaigns Mobile Sales Activity Streams
46. Evolution & Choice R19 R18 R20 R21 + CRM On Demand CRM On Demand CRM On Demand CRM On Demand Continue + Co-Exist (Applications Unlimited) Adopt Components Migrate at any time Fusion Components Fusion Components Fusion Components FUSION CRM ON DEMAND Data Migration and Services Data Migration and Services Data Migration and Services Migration Utilities V1.2+ 2012 V1.0 2011 V1.1 2012
47. The Path to Fusion Do Nothing Stay on existing Siebel or CRM On Demand Do Everything Upgrade fully from CRM On Demand to Fusion Do Something Adopt new Fusion CRM alongside existing CRM On Demand
Talk about your prospects current solution and supporting technology here
Talk about the future state with Oracle
I wont spend a lot of time talking about Oracle …everyone knows we are a technology leader. But…
What is worth mentioning before we start today's discussion is that we have 5.6 million CRM customers globally
And 4.5M users consuming our applications “on Demand” or SaaS.
Specifically, with CRM On Demand we have over 9 years and 19 releases dedicated to this CRM platform
What does this mean to you…that as a technology leader we have the domain expertise & experience to be called the leader in cloud technology. Oracle’s technology pioneered Software as a Service
So what is CRM On Demand…well it is an application for Sales, service, marketing and call center…all pre integrated out of the box!Beyond the core capabilities we also deliver world class BI as part of the subscription of CRMOD. Not only can you do real-time reporting you can also do historical comparisons and trend analysis. None of our competitors can match our offering unless they bring in partners and that adds cost and complexity. From a sales perspective… finally all customer interactions in one place!From marketing perspective… finally a tool that allows Marketing to deliver better quality leads to sales!And ultimately this improved collaboration and true 360 view of the customer results in more closed business!
As a business we’re focused on meeting the requirements of all types and sizes of organizations and are increasingly winning business from some of the largest companies in the world. We deploy applications that our customers view as strategic. We’re thankful and pleased that customers like these have given us their business. Let me quickly drill down and quickly share with you two anecdotes of customers benefitting from Oracle CRM On Demand.
As a sales rep I am always asked…do you love CRM? And like all sales users of CRMOD I say yes! From a sales perspective I have a simple and easy to use tool that lets me logs call, emails tasks in a single system. I can look up accounts and contacts as easily as looking up friends on facebook! I can find that PPT deck now as easily as finding that funny video on youtube! As an advocate for your sales reps…Help make them more successful by bring in the best of other web services like Google Maps, newsfeeds, and Twitter to get a better picture of what’s happening at their accounts…the reps will see that as a value and you will have high user adoption.
With CRM On Demand you are truly giving your sales managers real-time visibility into their business and tools for change. They can now track their teams performance with one click for up to the minute info! More importantly, they can compare this years performance against last year at the rep or product level which gives them the ability to take action while it counts. Managers can automate processes like forecasting and ultimately provide the reps with more selling time. Lastly, as you saw in the demo they finally have a coaching tool, to determine where their reps need help and take immediate action. Whether they want to grow their pipeline or improve rep productivity, CRM on Demand is the tool of choice
From and IT perspective, CRMOD is simple and easy to implement and manage over time. They are able to deliver a world class solution without the burden of buying and maintaining hardware and software. Additionally, because Oracle owns our own data center, we deliver the utmost in cloud security.
Industry editions accelerate time to value by minimizing need to customize/extend/integrateWe will continue to invest in our existing verticals as well as add new verticals.- Our last release - Life Sciences edition to support Pharma sales.- The next vertical - Insurance edition to provide complete distribution mgmt