SlideShare a Scribd company logo
New Gen Solutions,
for New Gen Customers
 Various Companies sending promo material to
customers via emails and notifications
 Too many promos reach customer over too
many channels, leading to over exposure and
disinterest
 Customer who are not looking for promos are
not spared
 We propose to serve customer when they are
actively searching for it
 Higher chances of conversion
 Try and bring all major brands to promote on
one unified platform
 Create incentives for both merchants and
customers to build traction
 Unified platform to promote every significant
merchant
 Businesses submit promos through API
 Customers get to see only the promos
applicable to them
 Added services which would lead to better
UX for the end customer
 Customers get to see less spam
 Promo codes by Categories, easy navigation
 Cleaner Inboxes and less push notifications
 Customers earn points for being loyal to
particular brands, getting added bonuses
over time
 Customers can track individual spending per
brand/category over time
 Keep score of amount spent by customer for
each brand/category
 Customize offers for loyal consumers
 Notifications from particular store/brand
that the customer specifies (must be
minimal)
 Social Layer
 Success rate of individual coupons
 Which coupons are not doing well?
 Tweak coupons to see changes in customer
behaviour
 Store locations which convert better
 Performance of newly opened store – if there
is need for more promo activities
 WebApp for merchants to enter coupon data
 API to submit multiple coupon data
programmatically
 Android app submits LatLong of customer
and receives list of stores nearby offering
promotions
 Store transaction data to cloud when a
coupon is encashed by a customer
 DataViz in the WebApp for merchants to
decide on action items

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Customer Relation Management

  • 1. New Gen Solutions, for New Gen Customers
  • 2.  Various Companies sending promo material to customers via emails and notifications  Too many promos reach customer over too many channels, leading to over exposure and disinterest  Customer who are not looking for promos are not spared
  • 3.  We propose to serve customer when they are actively searching for it  Higher chances of conversion  Try and bring all major brands to promote on one unified platform  Create incentives for both merchants and customers to build traction
  • 4.  Unified platform to promote every significant merchant  Businesses submit promos through API  Customers get to see only the promos applicable to them  Added services which would lead to better UX for the end customer
  • 5.  Customers get to see less spam  Promo codes by Categories, easy navigation  Cleaner Inboxes and less push notifications  Customers earn points for being loyal to particular brands, getting added bonuses over time  Customers can track individual spending per brand/category over time
  • 6.  Keep score of amount spent by customer for each brand/category  Customize offers for loyal consumers  Notifications from particular store/brand that the customer specifies (must be minimal)  Social Layer
  • 7.  Success rate of individual coupons  Which coupons are not doing well?  Tweak coupons to see changes in customer behaviour  Store locations which convert better  Performance of newly opened store – if there is need for more promo activities
  • 8.  WebApp for merchants to enter coupon data  API to submit multiple coupon data programmatically  Android app submits LatLong of customer and receives list of stores nearby offering promotions  Store transaction data to cloud when a coupon is encashed by a customer  DataViz in the WebApp for merchants to decide on action items