Omar Andrade is a UX designer who helps organizations solve problems and find opportunities for innovation. He uses various techniques like sketching, user research, idea synthesis and prototyping. Omar also has experience in product management, working in an agile environment, and running a food tech startup. He aims to visualize problems, generate insights, develop compelling solutions, and effectively communicate with stakeholders.
What if you could go back in time, and join up with Alan Cooper, Jared Spool, Don Norman, Jakob Nielsen, and others to help forge the UX community into what it is today? What would it be like to be a founding member of the driving force behind virtually every (decent) product on Earth? Guess what, you kind of can!
Where the traditional role of UX has been to fight for the user by designing usable & functional software and websites, in the age of the IoT (Internet of Things) every experience of soft and hardware bleeds into the next. The wares we design (and unfortunately those we don't) are no longer isolated elements, but a network of experiences and combinations. Service Design is the present, and future of bringing all of these isolated elements together under one design umbrella. Service Design is the future of UX, and probably your next career move!
From team-of-one to team-of-ten: growing a design team in a product-driven ...Franco Papeschi
This talk presents a series of challenges and opportunities that are emerging for design leaders, managers (and their teams) in a context where startups and established companies are changing their organisations to be lean, modular, product-driven and customer-centric.
It consolidates learnings both from my experience in creating a design team in a eduTech company, and from a collection of case studies and opinions gathered among other design managers in agencies and companies: culture, process, cross-team collaboration, accountability, impact on the company are some of the key topics of discussion.
This is a common slide deck from a series of different talks, at UX Scotland '15 and UXPA 2015.
Disrupting the Disruptors #1- Tackling Disruption through Human Centred DesignHolly Rennie
Wednesday 16th of November - Davy Rennie, Experience Design Director at The White Agency, presents Disrupting the Disruptors.
Today, we are constantly reminded about global brands being disrupted by new entrants to their market and non-traditional competitors. Businesses like Tesla, Uber, AirBinb, Dollar Shave Club and Spotify have changed the way we engage with day to day brands - these disruptors leverage customer centricity and leading edge digital solutions to challenge the norm and deliver extraordinary customer experiences and growth. How might we, as professionals across all sectors, challenge disruption and leverage Human Centred Design to stimulate growth and place our customers in the centre of everything we do.
Design Thinking and the Business Model Canvas for the Mobile EconomySerge Van Oudenhove
Présentation sur Le Design Thinking and the Business Model Canvas for the Mobile Economyréalisé dans le cadre de StartLab de Solvay Entrepreneurs. http://startlab.solvayentrepreneurs.be/
What if you could go back in time, and join up with Alan Cooper, Jared Spool, Don Norman, Jakob Nielsen, and others to help forge the UX community into what it is today? What would it be like to be a founding member of the driving force behind virtually every (decent) product on Earth? Guess what, you kind of can!
Where the traditional role of UX has been to fight for the user by designing usable & functional software and websites, in the age of the IoT (Internet of Things) every experience of soft and hardware bleeds into the next. The wares we design (and unfortunately those we don't) are no longer isolated elements, but a network of experiences and combinations. Service Design is the present, and future of bringing all of these isolated elements together under one design umbrella. Service Design is the future of UX, and probably your next career move!
From team-of-one to team-of-ten: growing a design team in a product-driven ...Franco Papeschi
This talk presents a series of challenges and opportunities that are emerging for design leaders, managers (and their teams) in a context where startups and established companies are changing their organisations to be lean, modular, product-driven and customer-centric.
It consolidates learnings both from my experience in creating a design team in a eduTech company, and from a collection of case studies and opinions gathered among other design managers in agencies and companies: culture, process, cross-team collaboration, accountability, impact on the company are some of the key topics of discussion.
This is a common slide deck from a series of different talks, at UX Scotland '15 and UXPA 2015.
Disrupting the Disruptors #1- Tackling Disruption through Human Centred DesignHolly Rennie
Wednesday 16th of November - Davy Rennie, Experience Design Director at The White Agency, presents Disrupting the Disruptors.
Today, we are constantly reminded about global brands being disrupted by new entrants to their market and non-traditional competitors. Businesses like Tesla, Uber, AirBinb, Dollar Shave Club and Spotify have changed the way we engage with day to day brands - these disruptors leverage customer centricity and leading edge digital solutions to challenge the norm and deliver extraordinary customer experiences and growth. How might we, as professionals across all sectors, challenge disruption and leverage Human Centred Design to stimulate growth and place our customers in the centre of everything we do.
Design Thinking and the Business Model Canvas for the Mobile EconomySerge Van Oudenhove
Présentation sur Le Design Thinking and the Business Model Canvas for the Mobile Economyréalisé dans le cadre de StartLab de Solvay Entrepreneurs. http://startlab.solvayentrepreneurs.be/
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...UX STRAT
UX STRAT Europe 2017 presentation by David Ruiz, Head of Design and CX, Orange Bank: "Developing a Multi-Channel Banking Experience for a Telecom Giant"
Presenting this set of slides with name - Implementing Design Thinking Powerpoint Presentation Slides. This deck comprises of a total of fourteen slides. It has PPT templates with creative visuals and well-researched content. This content ready presentation deck is fully editable. Just click the DOWNLOAD button below. Change the color, text and font size. You can also modify the content as per your need. Users can easily download the presentation slides in a widescreen and standard format. These templates are compatible with Google Slides too. The user can use the PowerPoint presentation in PDF or JPG format.
A key to surviving disruption is understanding the tasks customers are trying accomplish: they “hire” products to get a job done. Jobs to be done (JTBD) is a growing field of study and increasingly seen as a source for business growth.
Luckily, UX strategists have the skills to analyze customer behavior and correlate this to business opportunity using JTBD theory. This allows us to maximize opportunity by finding jobs that are most important to users, but with which they are least satisfied. Focus on delivering value for those jobs first.
This talk outlines JTBD theory and practice, and shows its relevance to UX strategy. Through examples, I’ll show how to prioritize efforts in a way that has real impact.
Through this experience you will take away some of the basic principles of Design Thinking and Lean Startup giving you the tools to start to adapt them into your personal and professional routines.
Design thinking workshop at VODW BrusselsVODW Brussels
These are the slides from our Design Thinking workshop at VODW Brussels. You find an introduction about VODW Brussels, the set-up for the workshop, as well as a real VODW case, Mobly.
Explaining Experience Design in a Simple WayJani Modig
What's the difference between User Experience (UX), Customer Experience (CX) and Service Design? In the following slides you'll find out how I interpret the different parts.
Presentation for the Barcamp Penang 2013 unconference on Design thinking and its application in creating great consumer experiences for an online business
Trio of Trouble - Design Thinking, Lean, and AgileJonny Schneider
First presented at Agile Australia, June 2017.
Which way is right? They all are. This talk untangles what these movements, mindsets, and approaches mean, and helps teams and leaders to choose the right bits at the right times, and bring it all together into one big happy collaboration.
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...UX STRAT
UX STRAT Europe 2017 presentation by David Ruiz, Head of Design and CX, Orange Bank: "Developing a Multi-Channel Banking Experience for a Telecom Giant"
Presenting this set of slides with name - Implementing Design Thinking Powerpoint Presentation Slides. This deck comprises of a total of fourteen slides. It has PPT templates with creative visuals and well-researched content. This content ready presentation deck is fully editable. Just click the DOWNLOAD button below. Change the color, text and font size. You can also modify the content as per your need. Users can easily download the presentation slides in a widescreen and standard format. These templates are compatible with Google Slides too. The user can use the PowerPoint presentation in PDF or JPG format.
A key to surviving disruption is understanding the tasks customers are trying accomplish: they “hire” products to get a job done. Jobs to be done (JTBD) is a growing field of study and increasingly seen as a source for business growth.
Luckily, UX strategists have the skills to analyze customer behavior and correlate this to business opportunity using JTBD theory. This allows us to maximize opportunity by finding jobs that are most important to users, but with which they are least satisfied. Focus on delivering value for those jobs first.
This talk outlines JTBD theory and practice, and shows its relevance to UX strategy. Through examples, I’ll show how to prioritize efforts in a way that has real impact.
Through this experience you will take away some of the basic principles of Design Thinking and Lean Startup giving you the tools to start to adapt them into your personal and professional routines.
Design thinking workshop at VODW BrusselsVODW Brussels
These are the slides from our Design Thinking workshop at VODW Brussels. You find an introduction about VODW Brussels, the set-up for the workshop, as well as a real VODW case, Mobly.
Explaining Experience Design in a Simple WayJani Modig
What's the difference between User Experience (UX), Customer Experience (CX) and Service Design? In the following slides you'll find out how I interpret the different parts.
Presentation for the Barcamp Penang 2013 unconference on Design thinking and its application in creating great consumer experiences for an online business
Trio of Trouble - Design Thinking, Lean, and AgileJonny Schneider
First presented at Agile Australia, June 2017.
Which way is right? They all are. This talk untangles what these movements, mindsets, and approaches mean, and helps teams and leaders to choose the right bits at the right times, and bring it all together into one big happy collaboration.
The experience your customers have with your products is a critical component of success. Valuable products can solve real human needs, fulfill desires, and improve the quality the of life. This goes beyond just building more features, or making things look pretty. It involves understanding and empathizing with your customers, and involving them in the design process.
How do we do this? And how do we do this in a way that fits into the operational rhythms of Agile development? These perspectives are shared by a long-time UX designer who has recently moved into Agile.
An overview of how UX Research is conducted in entrepreneurial Lean UX organizations. Principles and practices of Lean/Agile UX teams in high-tech, mostly Silicon Valley, settings.
Presented by Susan Wilhite to startupUCLA, an accelerator for UCLA students, on June 7, 2012 on the campus. Watch the startupUCLA web site for a video of the live presentation.
A dive into DESIGN THINKING – Making products and services that people wantAndy McBride
Terms such as ‘design’, ‘design thinking’, ‘agile’ and ‘MVP’ are now casually talked about in many organisations. Beyond the buzzword bingo, there are real methodologies and approaches that can help all teams deliver great solutions. Like many organisations, QUT needs to respond quickly to the increasingly complex challenges of our internal audience with innovative solutions that are also feasible and viable. Over the past year QUT has taken a design thinking approach to developing its new service experience – HiQ. HiQ brings together service and communication teams, and integrates information, technology and physical spaces. The result is a personalised and consistent experience of QUT across our diverse internal audiences, that aims to engage with them wherever they are.
Conference: Digital Employee Experience (DEX) Conference 2018
Contact: Andy McBride - https://www.linkedin.com/in/andymcbride/
Copyright 2018
Design for Covid-19 Challenge Webinar 2: Ideation Phase Aqeela A. Somani
This is our second webinar from Design for Covid-19 Challenge. Our focus for this webinar is on the Ideation Phase. It provides participants with frame works and tools on how to create a solution.
This presentation was delivered on the second week of my Ubiquity Lab internship to introduce the development team to different Service Design and UX Tools and Methodologies.
Design Thinking Dallas by Chris BernardChris Bernard
These are the slides I gave for a keynote at a conference hosting by IMC2 for the Design Thinking Dallas Conference. Some of the content here is repetitive across other presentations I give.
Questions? Email me at chris.bernard@microsoft.com
The presentation unveil the concept of Design Thinking, its various stages, different tools and the scope of applying the concept of design thinking in tourism management
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
7 Alternatives to Bullet Points in PowerPointAlvis Oh
So you tried all the ways to beautify your bullet points on your pitch deck but it just got way uglier. These points are supposed to be memorable and leave a lasting impression on your audience. With these tips, you'll no longer have to spend so much time thinking how you should present your pointers.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
1. OMAR
ANDRADE
Helping organisations become better at solving UX and
service design problems and, find opportunities for
innovation within an ecosystem
+61 0416 237 994
omar.ivan.andrade@gmail.com
2. MAKING THE COMPLEX
SIMPLE
plotting a course through ambiguity
user research
idea synthesis and meaning making
presenting ideas and concepts
3. PLOTTING A COURSE
THROUGH AMBIGUITY
The beginning of any project
comes with a moment of, where do
I start?
Typically, I will rip into the brief and
visualise the problem through
sketches, usually on a whiteboard,
(but whatever works).
This visualisation clarifies valuable
pieces for stakeholders and shows
what gaps and opportunities might
still exist.
By visualising the brief, ambiguity
can begin to take shape and solid
next priorities can be set
Visualising the brief
4. USER
RESEARCH
I use a variety of research tools
depending on the objective and
phase of the project.
At the discovery stage, I will
undertake rich qualitative
techniques to uncover attitudinal
and behavioural insights.
I focus on generating insights and
later synthesising into themes that
inform ideation.
5. IDEA SYNTHESIS AND
MEANING MAKING
Once insights have been
gathered, making meaning from
them is where the magic happens,
as Jon Kolko says.
I use a variety of techniques and
matrices to synthesise. I do this to
ensure objectivity, so that the
upcoming solutions are
compelling.
Affinity
Mapping
Personas
6. PRESENTING IDEAS
AND CONCEPTS
Articulating and presenting to
stakeholders of all levels is a
comfortable key skill of mine.
Breaking the information up, and,
building levels of understanding is
critical to getting buy in and
engagement.
I can talk to presentation decks, or
simple sketches, I prefer to
immerse the stakeholders into the
project by walking them through a
project room.
8. FINDING THE GAPS
MY THOUGHT
PROCESS:
INNOVATION FUNNEL
Not all opportunities are created
equally.
Here is my innovation thought
process mapped out. It centres
around creating clarity within the
problem space.
?
21 3
1
Future themes
Problem space
do users even
want this problem
solved?
Strategically valuable
and worth solving
2
3
Hypotheses
ranked by value
MVPs
ranked by
risk
9. ENTREPRENEURIAL
CASE STUDY
HUNGRY MONDAYS
I had a food-tech startup, created
from the insight that restaurant
kitchens sit unused for most of the
night.
It was called Hungry Mondays,
and produced 2000+ slow cooked
fast food meals for Sydney per
week. Press play on the case
study.
Hungry Mondays case study
10. HORIZON
OPPORTUNITY
THINKING
I am interested in the inevitable
future and critically look at what
opportunities lie beyond the next
few years.
HORIZON 1
HOW A COMPANY
OPERATES TODAY
HORIZON 2
HOW A COMPANY WILL
OPERATE IN
2 YEARS
HORIZON 3
HOW A COMPANY WILL
OPERATE IN
5+ YEARS
12. CONCEPT
EXPLORATION
I find exploring concepts and
scenarios through a myriad of
tools, helps to take concepts down
to the next level of detail.
In these examples I used, user
flows, stakeholder maps and
empathy maps to understand a
user’s experience during peak
hour gym times for Fitness First.
User Flows
Stakeholder Map Empathy Map
13. PROTOTYPING
SERVICE AND
EXPERIENCE
For initial rounds of testing, I’ll test
individual ideas quickly to build
confidence and understanding
about the desirability of a solution.
In this example, initial quick and
dirty paper prototypes and
storyboards created an
understanding of what was
desirable for users. The digital
walk-through (above) was
informed by the paper prototypes
(below) that tested well.
Digital walk-through,
press play
Paper prototypes
14. SERVICE
BLUEPRINTING
Once the customer experience is
refined, the focus turns to how it
will be delivered.
In this example, I am building out
a first run at a current state
blueprint of an engagement model
between parents and teachers for
the NSW department of education.
15. JOURNEY
MAPS
An important artefact to
understand the current state for
personas.
In these examples for Fitness First,
I was able to see a pattern of pain
points around peak hour gym
times.
This valuable insight informed the
design ideation. continued on the
next page.
17. FACILITATION AND
CO-CREATION
No two workshops are identical.
However, the north star is always
the workshop objective. I have
used many techniques to achieve
the desired outcomes:
- Customer journey mapping
- Co-design and ideation
- Dot exercises
- Mind maps
- Card sorting
- Sketching
19. FINTECH PRODUCT
MANAGER
A confident collaborator and
confident talking with developers,
whilst keeping to a product vision.
I can break problems down into
workable chunks, prioritise their
importance and deliver the most
valuable pieces.
20. LEAN & KANBAN
DEVELOPMENT
I have experience working in the
lean and kanban styles. Where
value and momentum are royal.
I ran a lean startup and achieved
high turn over in a very short time.
I worked in the kanban style as a
fintech product manager. These
experiences have focused my
output to producing value quickly.
DONEDOINGPRIORITYBACKLOG
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