A quick presentation on social media metrics. Delivered at Startup Saturday - Hyderabad - 12th June

1. Social Media - Metrics that Matter Team Ohana / 12th June 2010 @ Startup Saturday, IIIT-H Ohana Knowledge Series www.ohana-media.com @ohana_media

2. just little something about us who we are a technology driven online advertising and media company where based in new jersey, hyderabad and mumbai experience core team with combined experience of over 30 years in internet domain with organizations like amazon, microsoft and rediff team team of 15. largely techies. passion to simplify digital marketing Ohana Media: only one slide about us

3. Lets be a little practical about social media efforts! Before we start …. Do you really care about engagement through Social Media? At this stage you should care only about two things – Product & Traffic I’m a startup working on an Internet Product , team size: 2-6 Do you really care about message amplification on Social Media? Do you really care about branding through Social Media? NO NO NO

4. Lets be a little practical about social media efforts! The rant continues ... Usual misconceptions about Social Media with StartUps > I will get lots and lots of brand exposure and traffic from Social Media > I want 5,000 fans on Facebook; 2500 followers on Twitter > And then I’m successful! So what happens - > We concentrate our energies towards that goal & forget the thing that matters - Product & Traffic

5. Lets be a little practical about social media efforts! We haven’t started talking social media metrics yet ! Sachin Tendulkar Twitter followers: 421,000+ Facebook fan page: 233,000+ Britney Spears Twitter followers: 5,100,000+ Facebook fan page: 2,990,000+ “ I was already a brand - Sachin Tendulkar before I came on Twitter or Facebook! “ I was already a brand – Britney Spears before I came on Twitter or Facebook!

6. Just re-iterating ... Social Media strategy for Engagement, Brand & Interaction comes at a much later stage. Right now focus on your product! Have presence, but don’t focus major efforts on Social Media. “ And if you can’t believe Ohana Media, you can surely believe us!”

7. A Case Study: Social Media Metrics Focus on product and getting traffic to website. Built Social into the product itself. No “push” marketing on social media. Tell your own users you are on Facebook & Twitter, if they like what you do – they will follow you How was it possible? If users like what you do, they will follow you or be your fan But if they are your fan or follower, doesn’t mean they like you! If users continue to like what you do, they will continue to follow you or be your fan Golden Rules: A 10 yr old site was declining in traffic and engagement Now, they are back and increasing in pageviews rapidly. Have close to 6000 facebook fans and 2000 followers in twitter

8. How much traffic can you get from Social Media: Social Media Metrics 5000 Fans / 5000 Followers will give me a lot of traffic! Myth: On Facebook: Facts: 1000 Fans on Facebook, will give you around 50 visits per day if you are compelling and active. Avg time spent by users who come from facebook could be 3-4 minutes (Data from case study) On Twitter: 1000 Followers on Twitter, will give you up 10 visits Avg time spent users who come from twitter is 1 Minute or less (Data from case study) Note: This does no include ReTweets / RePosts of content; Stats not same for viral content – but note that not every content on your website is viral

11. Measuring blogs Social Media Metrics Blog Metrics How to measure Implication Raw Author Contribution Posts per month = #posts/# months Content created = # words/#posts Use WP Blog Metrics plugin Are we giving the enough inputs ? Measures frequency and consistency Does not measure quality Audience Growth Unq Visitors on Google Analytics RSS - #subscribers, reach Use Feedburner Is anyone reading my content ? RSS Subscribers are your loyal and relevant readers. Track trends Conversation Rate #visitor comments/#posts Is it a dialogue or a monologue? Citations/Ripple Index Technorati Authority - # unique blogs that linked to you in last 6 months Tweet Citations - tweetmeme.com FB Likes/Shares - webgraphr.com Am I causing a ripple? Indicates virality of content Cost Time, Opportunity Cost, Cold hard cash Benefit Conversions ! Customer evangelists created - not easy to measure

12. Measuring blogs Social Media Metrics

13. Measuring blogs Social Media Metrics

14. Measuring blogs Social Media Metrics

15. Measuring blogs Social Media Metrics

16. Measuring twitter Social Media Metrics Twitter Metrics How to measure Considerations Growth in followers TwitterCounter Index against “competitors” Get relevant followers. Message Amplification # of retweet per ‘000 followers - 1 wk retweetist.com retweetrank.com Instills discipline of tweeting things of value Click through Rate Average shared links CTR Bit.ly Tr.im What do my followers like ? Conversation Rate Replies sent per day Replies received per day twitter-friends.com ( down recently ) Is it a monologue or a dialogue ? New Age Metrics ! klout.com

17. Measuring video Social Media Metrics

18. Measuring video Social Media Metrics

19. Measuring video Social Media Metrics Drill Down ! What keywords are my videos getting indexed for ? Which sites are driving my embed views ?

20. Measuring video Social Media Metrics

21. Measuring video Social Media Metrics Audience Attention !

22. Wrapping up : Social Media Metrics There are too many metrics and tools out there. Remove the fluff. Don’t get carried away. Focus on outcomes Golden Rules of Social Media Analytics Segment your users Trends not just absolute numbers

23. Mahalo! Ohana Knowledge Series www.ohana-media.com @ohana_media [email_address] Want to talk to us? Write to us: [email_address]