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oGIP New Operation Flow
This document outlines changes made to an organization's Global Internship Program (GIP) based on a new customer-focused framework. The key changes include: 1) Shifting from a transactional, service-based model to a more personalized approach through direct sales, 1-on-1 consultancy, and regular communication with customers at all stages. 2) Enhancing the customer experience and leadership development components by co-delivering personal development programs with partner organizations and maintaining relationships with customers after they return. 3) Implementing a new customer relationship management system to standardize service delivery and relationships using a database and returning customer community.
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oGIP New Operation Flow
- 1. NCF customized inoGIP Alice, MC VP oGIP 14/15
- 2. Old oGIP OperationFlow based on myaiesec.net Raise Match Realize EPM, only goal is to help match Service EP Mem -ber Student EP Returnee Consultancy Interview Match Service Provide Necessary Documents No service and even no contact Promotion Prepare necessary documents ? Learning point MR Marketing (very basic) Communication skills, CV modify Visa process Very poor and basic learning because of not challenging JD
- 3. Where the realEXPERIENCE happens ?
- 4. Two Fundamental Changesin oGIP Leadership Development Customer Experience
- 6. oGIP New OperationFlow based on NCF EP Stranger Visitor Lead Customer Promoter • Sub-Product based marketing • Direct sales • 1-1 consultancy • Professional training • Personal LEAD • Preparation before leave • Regular communication • Co-deliver personal development with receiving entity (ICX) • LEAD after back • Database & RTN community • Re-integration • H4TF Marketing Consultancy CRM Service Mem -ber Learning point/JD • Market Research • Product packaging • Sub-Product based marketing • Channel Management • PR • Headhunting & sales • Consulting skills based on sub-product knowledge • External resource (lead partner) integration • Standardized customer service delivery and management • Standardized customer relationship management • Leadership development knowledge (more research and practice about how to deliver leadership development to EP) • External resource management • Facilitating skills (LEAD delivery) • Showcasing – part of marketing
- 7. Evaluate your LCoGIP Customer Experience Score I am an EP Leadership Development Score
- 8. Evaluate your LCoGIP Job Description Score I am a Member Learning
- 9. Marketing Consultancy CRM Customer Experience & Leadership Development Stranger Visitor Lead Customer Promoter