Overview of Esna's Officelinx unified communications solution that integrates Avaya UC&C solutions with cloud applications from Google, Salesforce, Microsoft and others.
Overview of Esna's Officelinx unified communications solution that integrates Avaya UC&C solutions with cloud applications from Google, Salesforce, Microsoft and others.
Being in such high demand means it’s imperative to schedule and manage countless important meetings. Esna iLink for Avaya Scopia Desktop helps put a little spring in your scheduling step so that meetings are booked expediently and less painfully.
The solution is a Google Chrome extension or Internet Explorer Add-on that makes it easy to book Scopia meetings right from whatever Google, Salesforce or Microsoft Office 365 application you’re using or Chrome/Internet Explorer Web page you’re browsing (i.e. Google Calendar, Google Contact Card, Google People Widget, Office 365 Calendar, Office 365 Hover Card and across Salesforce).
Regardless of what you’re in the middle of doing, you can get meetings on the calendar—or start, update or eliminate meetings—without having to drop anything.
Book a demo here at http://www.esna.com/#demo
Esna Officelinx Collaboration + Messaging is a comprehensive unified communications and collaboration platform. Officelinx offers next generation cloud-enabled communication features that improve collaboration and boost productivity, including:
- Unified messaging with voicemail that integrates voice and fax messages with email and social collaboration applications from Google, Microsoft, IBM, Jive and others
- Real-time communication applications like voice and instant messaging (IM) communications, presence, click-to-call, voice conferencing, and geo-location mapping integrated inside business applications like email and CRM
- Voice conferencing that enables you to easily create or join collaborative voice conference meetings
Overview of Esna's Officelinx unified communications solution that integrates Mitel UC&C solutions with cloud applications from Google, Salesforce, Microsoft and others.
Esna iLink for Cisco Jabber gives you the ability to collaborate with others without having to leave the application you’re working in. Easily access Cisco collaboration tools like Jabber voice, video, presence and IM—from any cloud-based application or Web page. Our solution seamlessly embeds real time communications inside the CRM, email, social and other cloud applications you use to get work done.
Be 'Done in 60 Seconds' by using Esna's 'iLink for WebEx' to book WebEx meetings right from within Google Apps [video: http://hubs.ly/y0gYl50] and Salesforce [video: http://hubs.ly/y0gYlj0].
Esna iLink for WebEx makes it easy to book WebEx meetings right from Google Apps, Microsoft Office 365 and Salesforce. With Esna iLink for WebEx you can schedule and start WebEx meetings without ever leaving the cloud application you're working in.
- Schedule WebEx meetings just like any other calendar event.
- Eliminate the need to book meetings on the main WebEx site.
- Update WebEx automatically any time you change your meeting in Google, Microsoft Office 365, Salesforce or from your smartphone’s calendar.
- Start an instant WebEx meeting right from any web page or application
Esna iLink for WebEx is a Chrome + IE browser extension that makes it easy for you to schedule and start a WebEx meeting instantly with just a few clicks.
Overview of Esna's Officelinx unified communications solution that integrates Avaya UC&C solutions with cloud applications from Google, Salesforce, Microsoft and others.
Being in such high demand means it’s imperative to schedule and manage countless important meetings. Esna iLink for Avaya Scopia Desktop helps put a little spring in your scheduling step so that meetings are booked expediently and less painfully.
The solution is a Google Chrome extension or Internet Explorer Add-on that makes it easy to book Scopia meetings right from whatever Google, Salesforce or Microsoft Office 365 application you’re using or Chrome/Internet Explorer Web page you’re browsing (i.e. Google Calendar, Google Contact Card, Google People Widget, Office 365 Calendar, Office 365 Hover Card and across Salesforce).
Regardless of what you’re in the middle of doing, you can get meetings on the calendar—or start, update or eliminate meetings—without having to drop anything.
Book a demo here at http://www.esna.com/#demo
Esna Officelinx Collaboration + Messaging is a comprehensive unified communications and collaboration platform. Officelinx offers next generation cloud-enabled communication features that improve collaboration and boost productivity, including:
- Unified messaging with voicemail that integrates voice and fax messages with email and social collaboration applications from Google, Microsoft, IBM, Jive and others
- Real-time communication applications like voice and instant messaging (IM) communications, presence, click-to-call, voice conferencing, and geo-location mapping integrated inside business applications like email and CRM
- Voice conferencing that enables you to easily create or join collaborative voice conference meetings
Overview of Esna's Officelinx unified communications solution that integrates Mitel UC&C solutions with cloud applications from Google, Salesforce, Microsoft and others.
Esna iLink for Cisco Jabber gives you the ability to collaborate with others without having to leave the application you’re working in. Easily access Cisco collaboration tools like Jabber voice, video, presence and IM—from any cloud-based application or Web page. Our solution seamlessly embeds real time communications inside the CRM, email, social and other cloud applications you use to get work done.
Be 'Done in 60 Seconds' by using Esna's 'iLink for WebEx' to book WebEx meetings right from within Google Apps [video: http://hubs.ly/y0gYl50] and Salesforce [video: http://hubs.ly/y0gYlj0].
Esna iLink for WebEx makes it easy to book WebEx meetings right from Google Apps, Microsoft Office 365 and Salesforce. With Esna iLink for WebEx you can schedule and start WebEx meetings without ever leaving the cloud application you're working in.
- Schedule WebEx meetings just like any other calendar event.
- Eliminate the need to book meetings on the main WebEx site.
- Update WebEx automatically any time you change your meeting in Google, Microsoft Office 365, Salesforce or from your smartphone’s calendar.
- Start an instant WebEx meeting right from any web page or application
Esna iLink for WebEx is a Chrome + IE browser extension that makes it easy for you to schedule and start a WebEx meeting instantly with just a few clicks.
Enhance Business Communications using Skype for BusinessTuan Yang
With Skype for Business, you can simplify your infrastructure with one platform for calling, conferencing, video, and sharing. Implementation of Skype for Business can help your organisation increase staff productivity, improve collaboration and lower cost.
Agenda:
» Overview of Skype for Business
» Connect with people inside and outside your company
» Web based Conference Meetings
» Integration with other Microsoft Applications (Outlook, Word, etc.)
Microsoft Skype for Business Clients Presentation - From AtidanDavid J Rosenthal
No matter WHAT kind of feature you need, WHO you are, WHERE you are, or WHICH device you use, Skype for Business client portfolio is aimed to help people BE and DO better together
Slide deck of the presentation I did for Collaboration with Skype for Business and Outlook user awareness project for the Knit Cluster of Hirdaramani Group in Sri Lanka.
Citrix Receiver provides access to hosted apps from today\'s most popular phones
Work from anywhere
Secure access to data
Device-intuitive navigation
Easy access to docs and data with Doc Finder feature
Optimized access to web-based apps using App Viewer
Transactional access
Approve budgets or orders
Access database
Update information
Urgent access
No PC available
Mobile connection only option
Quick access to webinars, animated content
Understanding Office 365 Service Offerings - O365 Saturday Sydney 2015Michael Noel
Version of the presentation given at Office365 Saturday Sydney on 12 June, 2015. Contains licensing info in AUD.
Microsoft’s Office 365 has experienced massive growth in recent months, with reduced overhead costs and reliability acting as driving factors for many organizations. While popular services such as Exchange Online and SharePoint Online may be responsible for much of the interest in Office 365, there are other less well known services such as OneDrive for Business and Skype for Business that make Microsoft’s cloud offering even more tempting for IT decision makers.
This session breaks down the various service offerings of Office 365, providing for easy to understand description of each of the tools provided and how they can be used to improve productivity and reduce costs.
• Understand key features and functionality of each of the service offerings within Office 365, including Exchange Online, SharePoint Online, OneDrive for Business, Skype for Business, Office Web App, and the Office 2013 client suite
• Determine what type of license is required for your organization based on the level of functionality required and the type of information workers that will use the platform
• Review key decision points to make when considering an Office 365 deployment such as whether or not to provide Single Sign On to the platform with an internal Active Directory environment, data retention decisions, and migration options
Primend Pilveseminar - Office 365 Updates & Skype For BusinessPrimend
Skype for Business ja Office 365 uuendused - Tõnis Tikerpäe
Aasta alguses ühendas Microsoft kõik oma sõnumivahetuse ja telekonverentside platvormid Skype'i kaubamärgi alla. Aprillis saabus Office 365 portaali uus seadmete haldamise funktsionaalsus sh. nutiseadmed.
Skype for business understanding what is new, preview or unchangedFabrizio Volpe
After seven months from the release date of Skype for Business, it is a good moment for an assessment. We will see what is new, what is available as a preview and what has not changed from Lync Server 2013. The session will be a high-level overview of the innovations in the product. We will talk about topics Video Interop Server role, improvements in server management and voice and meetings capabilities in Office 365 that are now in preview (Skype Meeting Broadcast, PSTN Conferencing and Cloud PBX).
The Skype for Business (Lync) apps are one of the ubiquitous aspect of the product. Mobility is cross platform (Android, IOS and Windows are supported), has specific requirements and (in Skype for Business) adds some specific limits for clients on authentication, security and features. As part of the default server features, mobility is now both easier and more critical to understand. In this session, we will see what has been made available for the mobile users and what will be released. Configurations, requirements and deployment suggestions will be explained for on-premises, Cloud and hybrid deployments
Windows 10 is an exciting release from an Identity point of view with many new additions like Azure Active Directory Join, Web Account Manager, Microsoft Passport, and Windows Hello. This session is a high-level overview of the new Identity features and how they fit with each other. The viewers are expected to walk away with a clear mental model for user Identity on Windows 10.
Esna Officelinx turns Google Apps into your communications hub by giving you tools to easily connect and collaborate with others anytime, anywhere. [better collaboration in Google Apps video: http://hub.am/1icHY9 ]
With Officelinx you can access and manage your voicemail from your Gmail inbox, escalate voice messages to live voice call or Hangout, check the availability of others before you contact them, click and call any phone number, route calls based on your free/busy status in Google calendar and share your location, as well as see the location of others in real time on Google Maps.
Esna’s communications solutions extend and enhance the value your organization's existing phone system. It works with today’s IP-based systems as well as older TDM solutions. Have more than one phone system? Not a problem, Esna’s solutions can work across multiple PBXs simultaneously.
Esna Officelinx turns Google Apps into your communications hub by giving you tools to easily connect and collaborate with others anytime, anywhere. [better collaboration in Google Apps video: http://hub.am/1icHY9 ]
With Officelinx you can access and manage your voicemail from your Gmail inbox, escalate voice messages to live voice call or Hangout, check the availability of others before you contact them, click and call any phone number, route calls based on your free/busy status in Google calendar and share your location, as well as see the location of others in real time on Google Maps.
Esna’s communications solutions extend and enhance the value your organization's existing phone system. It works with today’s IP-based systems as well as older TDM solutions. Have more than one phone system? Not a problem, Esna’s solutions can work across multiple PBXs simultaneously.
Enhance Business Communications using Skype for BusinessTuan Yang
With Skype for Business, you can simplify your infrastructure with one platform for calling, conferencing, video, and sharing. Implementation of Skype for Business can help your organisation increase staff productivity, improve collaboration and lower cost.
Agenda:
» Overview of Skype for Business
» Connect with people inside and outside your company
» Web based Conference Meetings
» Integration with other Microsoft Applications (Outlook, Word, etc.)
Microsoft Skype for Business Clients Presentation - From AtidanDavid J Rosenthal
No matter WHAT kind of feature you need, WHO you are, WHERE you are, or WHICH device you use, Skype for Business client portfolio is aimed to help people BE and DO better together
Slide deck of the presentation I did for Collaboration with Skype for Business and Outlook user awareness project for the Knit Cluster of Hirdaramani Group in Sri Lanka.
Citrix Receiver provides access to hosted apps from today\'s most popular phones
Work from anywhere
Secure access to data
Device-intuitive navigation
Easy access to docs and data with Doc Finder feature
Optimized access to web-based apps using App Viewer
Transactional access
Approve budgets or orders
Access database
Update information
Urgent access
No PC available
Mobile connection only option
Quick access to webinars, animated content
Understanding Office 365 Service Offerings - O365 Saturday Sydney 2015Michael Noel
Version of the presentation given at Office365 Saturday Sydney on 12 June, 2015. Contains licensing info in AUD.
Microsoft’s Office 365 has experienced massive growth in recent months, with reduced overhead costs and reliability acting as driving factors for many organizations. While popular services such as Exchange Online and SharePoint Online may be responsible for much of the interest in Office 365, there are other less well known services such as OneDrive for Business and Skype for Business that make Microsoft’s cloud offering even more tempting for IT decision makers.
This session breaks down the various service offerings of Office 365, providing for easy to understand description of each of the tools provided and how they can be used to improve productivity and reduce costs.
• Understand key features and functionality of each of the service offerings within Office 365, including Exchange Online, SharePoint Online, OneDrive for Business, Skype for Business, Office Web App, and the Office 2013 client suite
• Determine what type of license is required for your organization based on the level of functionality required and the type of information workers that will use the platform
• Review key decision points to make when considering an Office 365 deployment such as whether or not to provide Single Sign On to the platform with an internal Active Directory environment, data retention decisions, and migration options
Primend Pilveseminar - Office 365 Updates & Skype For BusinessPrimend
Skype for Business ja Office 365 uuendused - Tõnis Tikerpäe
Aasta alguses ühendas Microsoft kõik oma sõnumivahetuse ja telekonverentside platvormid Skype'i kaubamärgi alla. Aprillis saabus Office 365 portaali uus seadmete haldamise funktsionaalsus sh. nutiseadmed.
Skype for business understanding what is new, preview or unchangedFabrizio Volpe
After seven months from the release date of Skype for Business, it is a good moment for an assessment. We will see what is new, what is available as a preview and what has not changed from Lync Server 2013. The session will be a high-level overview of the innovations in the product. We will talk about topics Video Interop Server role, improvements in server management and voice and meetings capabilities in Office 365 that are now in preview (Skype Meeting Broadcast, PSTN Conferencing and Cloud PBX).
The Skype for Business (Lync) apps are one of the ubiquitous aspect of the product. Mobility is cross platform (Android, IOS and Windows are supported), has specific requirements and (in Skype for Business) adds some specific limits for clients on authentication, security and features. As part of the default server features, mobility is now both easier and more critical to understand. In this session, we will see what has been made available for the mobile users and what will be released. Configurations, requirements and deployment suggestions will be explained for on-premises, Cloud and hybrid deployments
Windows 10 is an exciting release from an Identity point of view with many new additions like Azure Active Directory Join, Web Account Manager, Microsoft Passport, and Windows Hello. This session is a high-level overview of the new Identity features and how they fit with each other. The viewers are expected to walk away with a clear mental model for user Identity on Windows 10.
Esna Officelinx turns Google Apps into your communications hub by giving you tools to easily connect and collaborate with others anytime, anywhere. [better collaboration in Google Apps video: http://hub.am/1icHY9 ]
With Officelinx you can access and manage your voicemail from your Gmail inbox, escalate voice messages to live voice call or Hangout, check the availability of others before you contact them, click and call any phone number, route calls based on your free/busy status in Google calendar and share your location, as well as see the location of others in real time on Google Maps.
Esna’s communications solutions extend and enhance the value your organization's existing phone system. It works with today’s IP-based systems as well as older TDM solutions. Have more than one phone system? Not a problem, Esna’s solutions can work across multiple PBXs simultaneously.
Esna Officelinx turns Google Apps into your communications hub by giving you tools to easily connect and collaborate with others anytime, anywhere. [better collaboration in Google Apps video: http://hub.am/1icHY9 ]
With Officelinx you can access and manage your voicemail from your Gmail inbox, escalate voice messages to live voice call or Hangout, check the availability of others before you contact them, click and call any phone number, route calls based on your free/busy status in Google calendar and share your location, as well as see the location of others in real time on Google Maps.
Esna’s communications solutions extend and enhance the value your organization's existing phone system. It works with today’s IP-based systems as well as older TDM solutions. Have more than one phone system? Not a problem, Esna’s solutions can work across multiple PBXs simultaneously.
Avaya Communicator for web is the key to collaboration to Salesforce and Google cloud. Office 365 also can hook into the amazing suite that needs no server .
Overview of Esna's Officelinx unified communications solution that integrates Mitel UC&C solutions with cloud applications from Google, Salesforce, Microsoft and others.
Enabling Remote Work With Microsoft Teams, Virtual Desktop, Office Apps and S...David J Rosenthal
Microsoft is here to help you during this challenging time. We think about how we can help in two core ways – one, helping people stay productive, helping your end users stay productive while working from home. Secondly, we help you secure your digital estate and devices.
When we think about helping people stay productive, Microsoft provides organizations with the ability to
Enable people to meet and collaboration from home
Deliver solutions to drive engagement using virtual events and communications
We make productivity applications available on any device
We deliver the best virtual desktop experience so your users can be productive on their desktops or any application remotely
Security is paramount when enabling these end user scenarios. We can help you
Manage identities and secure application access
Secure devices whether they are managed or employee owned
Office 365 allows small and medium sized companies to compete with large enterprises with the same collaboration technology they've been using for years. Implementing the Digital Workplace with Office 365 enables your teams to work from anywhere on any device. Use the power of the Microsoft Cloud to compete and outpace your competition.
In this webinar, we get an overview of the comprehensive set of cloud services (Office 365, Azure, and Dynamics) that Microsoft donates to eligible nonprofits through TechSoup Canada. We also hear from local nonprofit Dixie Bloor Neighbourhood Centre about how migrating to Office 365 transformed their operations.
Microsoft Teams brings together chat, meetings, calling, collaboration, app integration, and file storage into a single interface. This new central hub for teamwork can help streamline the way users get things done, improving user satisfaction and accelerating business outcomes. We’re continually expanding Teams capabilities to enable you to communicate and collaborate in new ways, break down organizational and geographical barriers, and drive efficiency in process and decision making.
Teams is a powerful tool that opens the door to an entirely new way of doing business.
Microsoft Teams - Transform Workplace CollaborationDavid J Rosenthal
Transform Workplace collaboration
by bringing everything together into a shared workspace where you can chat, meet, create, and make decisions as a team.
And since all your content is organized by team or project, you are able to stay in the flow of your work. It takes the average person 23 minutes to regain productivity after an interruption, or being distracted.
Streamline business processes
You need ready access to business-critical data, applications, and be able to execute repeatable processes efficiently. Since Teams is a true platform, you can plug in apps and services you already use, and even integrate your existing tailor-made tools INTO Teams.
Imagine being able to seamlessly kick off a repeatable approvals process without ever having to leave Teams.
Connect across your entire organization
Teams is just as important and effective a tool for a C-level executive, as it is for somebody on a factory floor, in a retail shop, a classroom, a hospital, in a marketing role, or anyone in between.
We have thought about the unique needs of many different types of workers and provide solutions through Teams that are tailor-made for them. And Microsoft is the only collaboration solution provider who has dedicated engineering teams building functionality specifically for roles across industries.
For example, you can see here how Teams gives Firstline worker managers a tool to manage schedules and gives the workers an easy way to consume that information, or even swap a shift.
I nuovi strumenti di comunicazione e collaborazione di Office 365 e la loro i...Jürgen Ambrosi
I vantaggi di Office 2019; Gestione e condivisione dei documenti: OneDrive e SharePoint; Lavoro di gruppo con Teams; Strumenti moderni per la formazione (Forms, Sway e Stream). Funzionalità di centralino telefonico e di audio-conferencing integrate in Skype for Business e Teams che abilitano le comunicazioni interne ed esterne all’organizzazione
Enabling Teamwork From Anywhere - From Microsoft and Razor TechnologyDavid J Rosenthal
As we look at how Microsoft 365 cost savings can help customers achieve their goals, these are the key categories of savings.
Consolidating to a single vendor can cost much less than choosing different vendors for multiple capabilities. Microsoft 365 includes many of the capabilities for which you are currently paying other vendors.
The expectation is that every customer should be able to reduce administration effort because Microsoft will now be responsible for maintaining the hardware and software. This helps IT transition to higher-value activities and boost morale.
The security solutions within Microsoft 365 greatly reduce the number of successful end user security attacks. Attacks that are successful are usually found faster when the impact is less severe. That means easier remediation. Compliance solutions help reduce your risk by managing alerts on potential insider risk, protecting sensitive information, and quickly finding and responding to regulatory requests.
Microsoft 365 helps organizations reduce office space costs by enabling them to move on-site employees to permanent, secure and remote positions. It also allows for valuable collaboration while reducing travel costs.
Microsoft 365 helps organizations transform and streamline business processes through workflows, dashboards, AI capabilities, and more.
Any customer previously paying for Microsoft client software and CALs that would no longer be required after licensing Microsoft 365 would receive this benefit.
Compared to their on-prem peers, customers who have strongly adopted Microsoft 365 are:
66% more likely to say they are “very confident” in their org to deliver technology that’d help them manage through challenges.
57% more likely to say that end users have the technology to enable flexibility to choose where they get their jobs done
2.1x higher levels of user satisfaction with the remote work experience relative to peers less adopted on Microsoft 365.
Better collaboration within Google Apps matters. While you already use Google Apps to help make you and your team be more productive, adding Esna will help you better communicate across organizational and geographical barriers anywhere, anytime and using any device.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
2. Esna’s Mission
To embed cloud and
mobile collaboration tools
ANY
BUSINESS
PROCESS
ANY APPLICATION
ANY PLATFORM
ANY DEVICE
3. People Want to Communicate in the Apps they Use
Marty Parker
User Experience:
The X Factor of Unified Communications
No Jitter, September 2013
“It’s critical for UC systems to
deliver an end-user experience
that is intuitive, cohesive and
integrated.”
“Users want their
communications to
be built right into
the applications they
are using.”
Bern Elliot
Gartner CIO
August 2013
5. Esna Embeds Collaboration Anywhere
Esna embeds real-time communication
tools inside the business processes and
applications people use everyday
INSIDE
6. Esna Delivers Value to Every User
Executives Sales Marketing Operations HR
:: Automates sales process
:: Reduces sales cycle
:: Reduces time to approval
:: Speeds up access to expertise
:: Adapt quickly to changes
:: Accelerates time to market
:: Increases idea sharing
:: Fosters creativity
:: Improves customer service
:: Faster response rates
:: Accelerates processes
:: Reduces travel
:: Attracts talent
:: Retain employees
:: Supports remote teams
:: Improves work satisfaction
:: Accelerates problem solving
:: Sparks innovation
:: Fosters disruptive innovation
:: Accelerates business results
7. What’s New
Officelinx 10.0
● Increased support for up to 20
voice server nodes
● 2000 concurrent voice sessions
(fully active redundancy)
● UTF-8 character support
● User Management RESTful APIs
● Automatic disabling of inactive
mailboxes (optional)
Esna iLink Pro:
● Internet Explorer support
● Large screen/tablet layout
support on browser extension
and mobile apps
● Esna iLink Pro Desktop
integration with Outlook 2013
Contact Card
9. Transcribed Voice Messages Inside Gmail
Escalate an
email to a
Scopia
Meeting
Unified
Messaging
Voicemail
Transcription
Rich
Presence
Click-to-
Call
10. Send and Receive Fax Messages
Receive and send faxes right from
Gmail
Automatically save faxes in Drive along
with your voice messages
11. Actionable Voice Messages
Resolve
messages
to your
Google
contacts
Post urgent and crisis
messages to Twitter and
Google+
Escalate any
message to a
live call
See the location
of the caller
13. Replay recorded voice
messages right from Drive
Save Messages in Google Drive
Transcribed voice messages can be
saved as a Google Doc
Voice messages and faxes can
automatically be saved in Google
Drive
14. Rich Presence + Click-to-Call
Click to call
external phone
numbers and
extensions
Easily see the
availability
and location
of others
Manage your
presence
manually or
automatically
based on your
Google calendar
15. Contextual Collaboration in Google Drive
Automatically
recognizes every
collaborator on a doc
Start an instant
WeLink conference
call, Hangout or
group chat
16. Real Time Communications in Google Maps
See the
location of
others on
Google Maps
Start a live call or IM conversation from Google Maps
19. Presence within Salesforce
See the
presence of
others with
the ability to
start an
instant call or
chat
Manually set
your own
presence or
have it
automatically
set based on
your Google
Calendar
20. Click-to-Call + Automatic Meeting/Call Logging
Click-to-Call any number/extension
within Salesforce
Automatically logs incoming/outgoing calls,
as well as WebEx/Scopia meetings (requires
additional licenses)
21. Record Pops
● Identify and match
incoming calls with
Salesforce records for
easy access to
customer and prospect
records
● Call management
controls (answer, hold,
transfer)
22. Real Time Communication Across IE + Chrome
● Access real time
communications from any app
● iLink Pro IE/Chrome extension
follows you from app to app
● Conversations stay persistent
24. Integrates with Google Contacts to identify
who is calling into the session
Get notifications when someone has
joined your meeting
iLink Pro displays
the real time
status of your
meeting
Esna WeLink Audio Conferencing
25. Web Administration
● Enables user provisioning
management of Officelinx
from the browser
● Access system
administration from
anywhere
● Designed to provide access
to most commonly used
administrative features
26. Officelinx Architecture
Cloud Apps
User
Enterprise or Hosted Apps
Google Data
(Calendar/
Contact) API
iLink Pro (Browser,
Desktop or Mobile)
Desktop
Voice/Video
Esna Officelinx
(Standalone or HA)
ACE Web
Services (CTI)
SIP (VoIP)
Avaya Aura Platform
Synchronization
(Calendar/Contact
/Message) API*, IMAP
Salesforce
Open CTI
Esna Client Web
Services
IMAP
Calendar/Contact
API*
MS Exchange
Groupwise
Lotus Domino
Zimbra
Mobile Voice
*Not available on all integrations
CM
SM
ACE
AAM*
28. Developer APIs - Collaboration Tags
Actions include Esna iLink presence,
voice and video calls, contact cards,
and live meeting escalation
1
Inject dynamic, real-time
communication content and actions
into any web page or application
2
TURN THIS
Presence
Contact Cards with
Actions
INTO THIS
29. 10,000 + Customers Rely on Esna Everyday
MANUFACTURING RETAIL / SERVICES MEDIA GOVERNMENT EDUCATION
HOSPITALITY
34. Schedule a Meeting from Google Calendar
Instantly schedule a
Scopia meeting from
Google calendar
Meeting details are
automatically published in
the descriptions section
Randomly generate PIN numbers
35. Multiple Ways to Start an Instant Scopia Meeting
From the Google
Contact Card
From the Google
People Widget
Anywhere in the
Chrome Browser
36. Scopia Integration with Google Hangouts
Move people that you are
collaborating with in a
Hangout to a Scopia
meeting in a single click
Attendees are immediately placed
into a Scopia meeting - no separate
login or registration required
38. Start an Instant Scopia Meeting with Contacts
Instantly start a Scopia meeting
with any contact or lead in
Salesforce
Simple one click-to-meet
39. Schedule Scopia Meetings from Salesforce
Instantly schedule a
Scopia meeting
from Salesforce
Ability to generate an optional PIN
and start a meeting without
having to manually input a
Meeting ID
43. Voice Messages are Actionable
See who called and click-to-call the back
Open iLink for Jive to make calls, email the
caller or see their physical location
Manage voicemail
right from Jive
44. Ability to Manage Voice Messages
Delete or mark
messages as
unread; turns the
message waiting
light off on your
phone
Stream voice
messages in MP3
or dial back to a
desk or mobile
phone for added
privacy
See the presence of
internal contacts with
multiple ways to act on
the voicemail
45. Make Calls within Jive
Search for contacts from your Jive directory and personal contacts
See the availability
of callers before
contacting them
Click-to-call or
enter the number
of the person you
want to call