Esna iLink for Cisco Jabber gives you the ability to collaborate with others without having to leave the application you’re working in. Easily access Cisco collaboration tools like Jabber voice, video, presence and IM—from any cloud-based application or Web page. Our solution seamlessly embeds real time communications inside the CRM, email, social and other cloud applications you use to get work done.

1. Esna iLink for Cisco Jabber
Embedded communication and collaboration tools
inside the applications you use everyday.

2. Esna Embeds
Collaboration
Anywhere
Esna embeds real-time communication
tools inside the business processes and
applications people use everyday.

3. “Users want their
communications to be built right
into the applications they are
using.”
People Want to
Communicate in
the Apps they
Use
Marty Parker
No Jitter
September 2013
“It’s critical for UC systems to
deliver an end-user experience
that is intuitive, cohesive and
integrated.”
Bern Elliot
Gartner CIO
August 2013

4. 10,000+ Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION
RETAIL /
HOSPITALITY

5. Esna iLink for
Cisco Jabber
Gain access to Cisco Jabber features
like voice, video, instant messaging
and presence across your Chrome
or Internet Explorer (IE) browser.

6. See the Presence of Everyone in Your Organization
Ability to organize coworkers
into customizable groups
and easily see their real-time
presence + availability.

7. Manage Your Own Presence + Devices
Apply custom presence
labels to match your
availability and (if applicable)
decide which of your devices
is used to handle calls.

8. Presence Pulled from Google Calendar + Hangouts
Enable Google Calendar and
Hangouts integration, which
automatically adjusts your
presence while you’re in a
meeting or in a Hangout.

9. Initiate Group or 1:1 Chats
Invite teammates to a group
chat or individually message
others - conversations stay
persistent as you move
across tabs in Chrome.

10. Integrated Dialer + Call Control Features
Dial extensions or phone
numbers by entering the names
of your contacts or their
numbers, then handle calls with
a full range of call control
features.

11. Expanded Search Capabilities
Searching for people
automatically aggregates
your iLink for Cisco Jabber
and Gmail contacts - simply
click to bring up a range of
collaboration actions.

12. Jabber Voice + Video Calls Across Your Browser
Start Jabber voice calls
from across your
browser, with the ability
to escalate to video.

13. Enable in Softphone Mode for Only Voice + Video
Jabber presence and
availability can be found
within the contact card, as
well as the ability to open a
set of collaboration actions.
Simply enable the client as a
softphone for voice + video,
so you can use another
application for IM +
presence, like Lync (Skype for
Business).

14. Access to Cisco from Any Web Page or Web App
Extend Cisco collaboration to
any web app or page in
Chrome via the ‘slider’ with
actions like click-to-call,
Jabber voice + video,
presence and IM - even
Google Hangouts.

15. Collaboration Actions from the Google Contact Card
Jabber presence and
availability can be found
within the contact card, as
well as the ability to open a
set of collaboration actions.

16. Collaboration Actions from the Office 365 Hover
Card
Jabber presence and
availability can be found
within the contact card, as
well as the ability to open a
set of collaboration actions.

17. Contextual Collaboration in Google Drive
Start a group chat, Google
Hangout or Cisco WebEx
inside any Google Document.

18. Contextual Collaboration in Office 365 Documents
Recognizes the authors of any
document and shows their
presence, which can be manually
or automatically set based on
their calendar events or phone
status.

19. In-Application Tutorials
An optional in-app tutorial is
available upon installation
and exists as an option for
viewing at a later date.

20. Support for OAuth 2.0 enables
users to sign in with a range of 3rd
party credentials - an Esna, web-
based authentication solution is
available for when security profiles
or other considerations make other
login options impossible.
OAuth 2.0 Authentication Support

21. Salesforce
Embedded collaboration tools inside
of Salesforce including Jabber real-
time communications, presence,
Hangouts, screen pops and the
ability to track/run reports on calls.

22. Esna iLink for Cisco Jabber Embedded Plug-in
Access to presence, IM,
Jabber voice + video calls,
click-to-call, group chat
and meetings tools such
as Google Hangouts.

23. Caller ID is Matched to an Existing Salesforce Record
When you receive a call,
the number is matched to
a record in Salesforce and
is displayed.

24. Enhanced Call Logging with Contact Creation + Notes
Ability to add a caller as a
lead or contact when you
receive a call, as well as take
notes, which are saved to the
call record.

25. Track + Run Reports Based on Call History
Automatically log calls as
activities, which can be
referenced in reports.

26. Headset
Integration

27. Plantronics
With your Plantronics headset or
handset, you’re able to handle call
control features like dialing,
answering or ending a call and
having calls ring your device,
negating the need to use the Jabber
softphone.

28. Jabra
Leverage your Jabra device as a
replacement to the Jabber softphone
with the ability to dial using a
physical keypad, mute or change
volume, answer or end a Jabber call
and have calls ring through a headset
or handset, rather than through the
computer.

29. Technical Fast
Facts
➔ Esna iLink for Cisco Jabber is a subscription-based service
➔ WebEx scheduling requires a separate subscription to Esna
iLink for WebEx
➔ Runs as a Chrome browser extension or Internet Explorer
Add-on
➔ Utilizes the Cisco Jabber Software Development Kit (SDK) to
provide contact and call management
➔ Jabber voice and video requires Cisco Web Communicator
plugin v 9.2+
➔ Presence requires either Cisco Unified Presence Server v 8.6
+ or Cisco WebEx Messenger v 1.2+
➔ Salesforce integration requires Salesforce Open CTI and
works with Salesforce Enterprise or Unlimited edition

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Thank You. Visit jabber.esna.com for more info.