The document discusses how Esna integrates real-time communication tools like voice, video conferencing, and instant messaging into Google Apps. It allows users to communicate across applications and devices from anywhere. Esna embeds these tools directly into business processes and applications that people use every day, including Google Drive, Gmail, and Salesforce. It also includes options for additional video conferencing tools like WebEx and Avaya Scopia to integrate with Google Apps.

1. Esna Officelinx
You already use Google Apps to help make your team
more productive, adding Esna will help them better
communicate in real-time anywhere, anytime and
using any device.

2. Esna Embeds
Collaboration
Anywhere
Esna embeds real-time communication
tools inside the business processes and
applications people use everyday.

3. 10,000+ Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION
RETAIL /
HOSPITALITY

4. Embedded Unified Communication + Collaboration in
Google Apps
*Optional web-based conferencing solutions, priced separately.
Esna iLink
for WebEx*
Esna iLink
Pro
Unified
Messaging
Platform
Esna iLink for
Avaya Scopia
Desktop*
Apps +
Browser
Esna
PBXs
On-premise, cloud-
based or a hybrid
solution

5. Esna + Google
Apps
Esna makes communicating with team
members quick and easy by integrating
real-time communication tools across
Google Apps.

6. Real-Time Presence Across Google Drive
Everyone the document is shared
with is presented with their
current presence (status), which
can be manually set or
automatically, based on their
Google Calendar events or
phone/Hangout status.

7. Contextual Collaboration Across Google Drive
Collaboration actions such as
the ability to start a Hangout
or audio conference are
presented across any Google
Document.

8. Google Hangouts Across Any Web Page or App
As an embedded Chrome
extension, the ability to start a
Hangout is extended across
any web page or app - even
natively inside Salesforce.

9. Route + Answer Calls Based on Google Calendar
Presence (status) is automatically
determined by Google Calendar
events - in addition, your current
availability will determine if calls
come to you or go to voicemail.

10. Transcribed Voice Messages inside of Gmail
Receive transcribed voice
messages in Gmail that are
resolved to your contacts -
when it’s opened, the message
waiting indicator gets
extinguished on your phone.

11. Send + Receive Fax Messages from Gmail
Send + receive fax messages
from within Gmail with the
ability to save/organize them
inside of Drive.

12. Click-to-Call from the Contact Card
The ability to call an individual
is embedded in their Google
Contact Card.

13. Real-Time
Collaboration in
Google Apps
Gain access to real-time
communication and collaboration
features like voice, video conferencing,
instant messaging and presence from
across Google Apps and Chrome.

14. See the Presence of Everyone in Your Organization
Ability to organize coworkers
into customizable groups
and easily see their real-time
presence + availability.

15. Everyone is Accessible via the Directory
Co-workers are grouped via
a directory that is accessible
across your organization.

16. Manage Your Own Presence
Set your presence manually,
create custom locations or
enable your presence to be
determined by your calendar
and/or phone status.

17. Manage Your Own Devices
Manage which of your
available extensions is used
to receive calls and which
device is to used to dial out.

18. Integrated Dialer + Call Control Features
Dial extensions or phone
numbers by entering the names
of your contacts or their
numbers, then handle calls with
a full range of call control
features.

19. Expanded Search + Collaboration Actions
Searching for people
automatically aggregates
your iLink Pro and Gmail
contacts - simply click to
bring up a range of
collaboration actions.

20. Chat + Activity History
Chat 1-on-1 with others and
within the same view, gain
access to a timeline of their
activities, including their status
changes and your call history
with them.

21. Click-to-Call Across Any Web Page or Web App
iLink Pro is embedded across
Chrome, including the ability
to dial numbers with a single
click, across any web page or
web app.

22. OAuth 2.0 Authentication Support
Support for OAuth 2.0 enables
users to sign in with a range of 3rd
party credentials - an Esna, web-
based authentication solution is
available for when security profiles
or other considerations make other
login options impossible.

23. Additional Video
Conferencing
Tools in Google

24. Esna iLink for
WebEx
Start + schedule WebEx meetings
across Google Apps and your Chrome
browser.

25. Start a WebEx from a Contact Card/People Widget

26. Schedule WebEx Meetings from Google Calendar
Instantly schedule and start
WebEx meetings from Google
Calendar - meeting info is
added to the description of
the event/invite.

27. Easily Create + Modify WebEx Meeting Templates
Define a standard meeting
template and create a set of
your own from a list of
customizable options.

28. Escalate to a WebEx from a Hangout
Move meeting attendees
from a Hangout to a WebEx -
the meeting link is placed in
the Hangout chat.

29. Instant WebEx Meetings Across Chrome
Ability to start and
schedule WebEx
meetings via the Chrome
browser extension.

30. Esna iLink for
Avaya Scopia
Desktop
Start + schedule Scopia meetings
across Google Apps and your Chrome
browser.
Priced Separately.

31. Start a Scopia from a Contact Card/People Widget
Image represents an early concept.

32. Schedule Scopia Meetings from Google Calendar
Instantly schedule Scopia
meetings from Google
Calendar - meeting info is
added to the description of
the event/invite.
Image represents an early concept.

33. Instant Scopia Meetings Across Chrome
Ability to start Scopia
meetings via the Chrome
browser extension.
Image represents an early concept.

34. Additional
Integrations

35. Salesforce
Access to call control features, click-to-
call, Hangouts, WebEx or Scopia
meeting options and the ability to
track/run reports on calls and WebEx or
Scopia meetings.

36. Esna iLink Pro Embedded Plug-in
Access to presence, IM,
call control features,
Hangouts, audio
conferencing and WebEx
or Scopia meetings.

37. Caller ID is Matched to an Existing Salesforce Record
When you receive a call,
the number is matched to
a record in Salesforce and
is displayed.

38. Create a Contact/Lead Record from a New Caller
Ability to add callers as
leads or contacts when
you receive a call.

39. Start an Instant WebEx Meeting with Contacts
Instantly start a WebEx
meeting with any contact
or lead in Salesforce.

40. Start an Instant Scopia Meeting with Contacts
Instantly start a Scopia
meeting with any contact
or lead in Salesforce.

41. Schedule WebEx Meetings from Salesforce Calendar
Schedule WebEx meetings
right from Salesforce
Calendar.

42. Schedule Scopia Meetings from Salesforce Calendar
Schedule Scopia meetings
right from Salesforce
Calendar.

43. Automatically Logged Calls + Meetings
Automatically log WebEx
or Scopia meetings and
calls as activities, which
can be referenced in
reports.

44. Esna Developer
APIs
Esna Collaboration Tags allow you to
embed real-time communication +
collaboration tools inside any cloud
app, intranet or custom web page.

45. Enhance Cloud Applications with Collaboration Tags
Actions include presence, voice and
video calls, contact cards, and live
meeting escalation.
1
Inject dynamic, real-time
communication content and actions
into any web page or application.
2
TURN THIS
Presence
Contact Cards with
Actions
INTO THIS

46. Architecture +
Technical Facts

47. Officelinx Standard Architecture
Google
(Calendar/
Contact) API
Desktop Phone
Voice/Video
iLink Pro (Browser,
Desktop or Mobile)
SIP (VoIP)
Google Calendar
API, Contact API +
Google API
Salesforce
Open CTI
Esna Client Web
Services
Mobile Voice
Esna Officelinx
(Standalone or High Availability)
User
Cloud Apps
CTI
*Architecture is subject to change before release.
PBX(s)
(Single or Multiple)

48. Technical Fast
Facts
For more technical insights on the
Officelinx platform, please click HERE.
➔ Scales up to 2,000 ports and 20 voice servers
➔ Can be implemented as SIP to SIP trunks and
extensions, or SIP to TDM gateways
➔ Distributed architecture over multiple servers ensures
true active redundancy, massive scalability and disaster
recovery
➔ Leverages VMware vSphere or Microsoft Hyper-V 2012
to ensure scalable and ‘always-available’
communication services
➔ PBX independent and can integrate with over 250
traditional and IP-based phone systems either
individually or simultaneously
➔ Available for Windows, Mac, Android, iOS, Windows
Phone and Blackberry devices

49. Compatibility Overview
SIP Support CTI Support
➔ All prior to Officelinx 8.X require SIP direct and media
gateways (Aastra, Iwatsu, Toshiba, etc.)
➔ Asterisk
➔ Avaya IP Office Server Edition 9.1
➔ Avaya Session Manager (SM)
➔ Avaya SIP Enablement Services (SES)
➔ Avaya IP Office 500 6.1, 7.0, 8.0
➔ Broadsoft Broadworks Release 17
➔ Cisco Unified Communication Manager 8.x, 9.x
➔ Mitel MCD 4.2
➔ Nortel BCM R6
➔ Nortel CS1000 (v7.5, NRS and SM)
➔ Nortel CS2100
➔ ShoreTel ShoreGear platform 11.1
➔ Siemens OpenScape Voice
➔ Avaya ACE 6.2
➔ Avaya CM 5.2, 6.1 (AES TSAPI)
➔ Avaya IP Office 500 6.1, 7.0, 8.0 (TAPI)
➔ Avaya IP Office Server Edition 9.1(TAPI)
➔ Broadsoft Broadworks (XSI)
➔ Cisco Unified Communication Manager 8.x, 9.0 (TAPI)
➔ Iwatsu ECS
➔ Mitel MCD 4.2
➔ ShoreTel ShoreGear 11.1 (TAPI)
➔ Siemens OpenScape Voice (CSTA)
➔ Toshiba Strata CIX (CSTA)
➔ Iwatsu ECS
➔ Mitel MCD 4.2
➔ ShoreTel ShoreGear 11.1 (TAPI)
➔ Siemens OpenScape Voice (CSTA)
➔ Toshiba Strata CIX (CSTA)

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Thank You. Visit esna.com for more info.