This document provides an overview and agenda for a Rainbow presentation. It introduces Rainbow as a cloud communications solution that connects people, devices, and processes. It discusses Rainbow's UCaaS and connectors for Microsoft Teams and other business applications. The presentation covers use cases for ultra-mobile business communications, engaging customer experiences, and secure workplaces. It also outlines the technical blueprint for Rainbow's Microsoft Teams integration and subscription options.

1. ALCATEL-LUCENT
RAINBOW
C L O U D S O L U T I O N S
C B D
0 9 N O V, 2 0 2 0
J E Y A S A N K A R M A T H A , S R S O L U T I O N S A R C H I T E C T - M I D D L E E A S T
A L C A T E L - L U C E N T E N T E R P R I S E

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AGENDA
• Rainbow Introduction
• Rainbow UCaaS
• Rainbow Connector for MS Teams
• Rainbow Connectors for Business Applications & Customizations

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Enterprises expect to better connect
to people, to devices and to processes
85%
Communications become a key asset of the
Digital Transformation
Communications
Connect
Geo-
dispersed
Teams
Objects,
Devices
Bots,
CRM
Mobile
employees
Customers,
Citizen

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THE ALE PROPOSITION:
COMMUNICATIONS AT THE HEART OF DIGITAL TRANSFORMATION
Ultra-mobile
business communications
A true business app on your mobile:
Make the most out of all your calls
Expert call management:
Serve customers faster and make
them happy
Engaging experience
with customers
Secure, connected platform:
Hybrid Cloud and 100% Cloud
options
A smooth transformation
path to the cloud

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SMB MLE Cloud
Employees Customers,
Citizen
ObjectsLocation
Hybrid
WLANPhones DECT
HOW THE ALE
SOLUTION
WORKS?
Mobile Workplace Customer engagement
Connected, engaging
communications
Smooth transformation
options
Communications: The cornerstone
of the Digital Transformation
ULTRA MOBILITY
CUSTOMER EXPERIENCE
SMOOTH TRANSFORMATION

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“Work as one team
to deliver the best experience to your customers”
Make everyone easy to reach: Smartphone or laptop users
can be reached as if using a business phone
Solve problems on first call: involve relevant people by
voice, chat or screen share. On the go. From a business app.
Share and meet on-line with geo-dispersed teams, partners
and customers
Protect the data that team members exchange
RAINBOW MOBILITY
USE CASES
Ultra-mobile
Business comms
Engaging customer
experience
Secure workplace

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ULTRA-MOBILE BUSINESS COMMUNICATIONS
See who’s calling
Deflect to business voicemail
Deflect to a colleague
Answer using business “line”
Focus on important calls Solve problems on first call
Dial or call using the Rainbow directory
See which colleagues are online
Hold / Broker
Transfer / Conference
Reach people by a tap
Search and call from Rainbow
Use tags to find relevant contacts
Use smartphone contacts
or Rainbow directory
With WebRTC Gateway
John Matthew
Rainbow &
smartphone
contacts in one
screen

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First call resolution
Find the relevant
available expert
Tell back-office
where you are
When there’s no
time to text
iPhone call management
Search the directory using tags
Send a voice messageShare your location
5 tags populated by administrator
in the “user” CSV import file
ULTRA-MOBILE BUSINESS COMMUNICATIONS

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ENGAGING
EXPERIENCE
WITH CUSTOMERS
In a Rainbow bubble
Send by email / Rainbow to anyone
Invite guests
to online meetings
No account needed to join online
On-line audio/video/sharing meetings
up to 120 participants
Webinar mode up to 500 participants (Soon)

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11 ALE Rainbow connector for
Microsoft teams

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ALE RAINBOW CONNECTOR FOR MICROSOFT TEAMS
Teams client
PSTN
Calling Plan: Use
Microsoft Cloud PBX +
Microsoft as telephony
provider. Full MSFT cloud
Expensive +
Rip and Replace
MS Teams+Rainbow: Use the integration
with your on-prem PBX to deliver a one-
number XP to your employees
No Direct Routing – No Calling Plan
Teams client
PSTN
Direct Routing: Use Microsoft Cloud
PBX + Third party telephony provider.
Hybrid Cloud (with SBC)
Complex
Risk on voice
quality
teams client with
Rainbow integration
One Number
PSTN

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ALE SOLUTION FOR A COMPLETE O365 INTEGRATION
 Calendar information display, let others know:
▪ When you are busy in a meeting,
▪ When your next appointment will start,
▪ That you have no appointment during the day,
▪ When you leave the office for an appointment,
▪ That you have activated your out of office (vacation)
Integration with Calendar
▪ Complement Rainbow application with audio (web
calls and phone calls), video, chat, screen share and
create a collaboration group from email recipient
▪ Search in the Microsoft contact list from the thick
Rainbow client on the PC desktop
▪ Create a meeting in Outlook application and add
automatically the phone meeting part powered by
ALE Rainbow
Integration with Outlook
▪ Mass provisioning and mass deprovisioning
▪ Search of contact in full Azure AD
▪ Retrieve additional contact details
▪ Identification of a calling party
Integration with Azure Active Directory
▪ Make and receive phone calls, while keeping a
unique identity
▪ Desk phone/any phone control
▪ VoIP calling
▪ Single call management: make call, call answer,
call end, cancel call
▪ Click-to-call from any desktop app (hotkey dialing)
▪ Call forwarding
▪ Call history (incl. missed calls)
▪ Call voicemail, voicemail notifications (number of
new voice messages)
Integration with Teams

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RAINBOW CONNECTOR FOR MICROSOFT TEAMS
IN THE WORKPLACE
Managed by the Rainbow Telephony PowerApp
(integration within the Microsoft Teams desktop client):
• Telephony settings (profile phone numbers, call routing,
forwarding)
• Call history (incl. missed calls)
• Call voicemail, voicemail notifications (number of new
voice messages)
• Keypad
Managed by the Rainbow “smart-app”
(external desktop app to be installed on the PC):
• Management of single calls (make call, call answer, call
end, cancel call)
• Click-to-call from any desktop app (hotkey dialing)
Rainbow Power App
Rainbow Smart App

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RAINBOW TELEPHONY POWER APP
CALL HISTORY
Incoming/Outgoing/
Missed calls
Start call from an
entry
VOICEMAIL
Notifications
Call voicemail
DIALPAD
Call any number
TELEPHONY
SETTINGS
Current phone selection
Forward calls control

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SOLUTION TECHNICAL BLUEPRINT
Microsoft Teams
Rainbow Power App (integration within Microsoft Teams)
Rainbow Smart App

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Microsoft Teams
1
Dial “35000”
from Dialpad or Call History
2 MakeCall API
PBX User
3 MakeCall API (CSTA)
35000
4 Call “35000”
MICROSOFT TEAMS CONNECTORS
Click to call using PBX phone
5
Call control from the
desktop application
OXE, OXO CE

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Microsoft Teams
PBX User
3 Incoming call
notification to
Rainbow
MICROSOFT TEAMS CONNECTORS
Receive an external call using PBX phone
4 Call is presented
on the computer
Public network
PSTN/SIP Trunking
1
External call received
on the PBX
OXE, OXO CE
2 Call is presented
on the deskphone
of the user

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Microsoft Teams
1
Dial “+33xxxxxx” from Dialpad
Or click a contact or number
2 MakeCall API
MICROSOFT TEAMS CONNECTORS
Click to call using computer (VoIP)
4 Call control
3 Call “+33xxxxxx”
WebRTC Gateway
OXE, OXO CE
Public network
PSTN/SIP Trunking

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Microsoft Teams
MICROSOFT TEAMS CONNECTORS
Receive an external call using computer (VoIP)
Public network
PSTN/SIP Trunking
1
External call received
on the PBX
2
WebRTC Call
through WebRTC
Gateway
3 Call is presented
on the computer
WebRTC Gateway
OXE, OXO CE

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SUBSCRIPTION
Microsoft Teams integration
Included in Rainbow User Subscriptions:
Complete Features List available online
For external guests
or occasional corporate users
Rainbow Essential
Freemium
Guest user can:
- Chat within a group/meeting
- Share large files
- Join instant web conference

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ENGAGING
EXPERIENCE
WITH CUSTOMERS
Click to call from contact form
Form pop-up on customer call
Voice using WebRTC or phone
Chat and share with colleagues
Save time,
prevent dialing
mistakes
Offer an
personalized
answer
Work as a team
on first call
resolution
19%
of 2020 cloud budget
in 500-1000 users companies
is for productivity and
business support apps (1)
(1) Spiceworks 2020 State of IT report
Rainbow add-ins

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ALCATEL-LUCENT
ENTERPRISE RAINBOW™
CUSTOM BRANDED
ALCATEL-LUCENT
ENTERPRISE RAINBOW™
GUEST CONNECT
ALCATEL-LUCENT
ENTERPRISE RAINBOW™
SMART EVENT
Connect people
during your
event and boost
digital
engagement
Mobile guest
application offers
easy access to
hotel services
A personalized
user experience
to better engage
with your
customers

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