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OFFICE PROCEDURES  AND  BUSINESS ETHICS OS 141
PROJECT  IN INTERNET AND WEB PAGE DEVELOPMENT ,[object Object],[object Object],[object Object]
Table of Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OFFICE
[object Object]
[object Object],[object Object]
2. That which is performed, assigned, or intended to be done by a particular thing, or that which anything is fitted to perform, function , and service. 3. A place, building, or series of rooms in which some particular branch of the public service is conducted: the Patent Office; also, the persons conducting such business; specifically, the head of the department and his immediate assistants: The Executive Office serves the president.
[object Object]
[object Object],  (1) giving out understandable instructions to the members of its staff for their implementation and guidance;   (2) coordinating men, materials and machines and gear then toward the attainment of company objectives;
[object Object],[object Object]
OFFICE MANAGEMENT ,[object Object],[object Object]
OBJECTIVES ,[object Object]
[object Object]
[object Object]
Trends in   Office Management   ,[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
THE OFFICE MANAGER ,[object Object]
The   Role of the Office Manager   ,[object Object]
Requisites of a Good  Office Manager  ,[object Object]
[object Object]
His personnel programs must be tailored to fit the objectives of the company.  An effective intercommunication must be established thereby preventing any gap between the employees and the manager.
THE FUNDAMENTAL SKILLS AND KNOWLEDGE NEEDED OF AN OFFICE WORKER
THE BASIC SKILLS ,[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],SPECIFIC JOB SKILLS
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
HUMAN RELATIONS
Among the most significant pointers on human relations which the PR student should bear in mind are the following: ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1.The Golden Rule ,[object Object]
2. Respect the Human Personality ,[object Object],[object Object]
3. No One Is Perfect ,[object Object]
4. All Things Change ,[object Object],[object Object]
5. The Use of Words ,[object Object]
6.  Sincerity ,[object Object]
7.  Humility ,[object Object]
8.  The “You” Approach   ,[object Object],[object Object]
9.  Control of One’s Temper ,[object Object]
10.  Human Relations Books ,[object Object]
5’s in Office
The 5S's are: ,[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
HANDLING OF INCOMING AND OUTGOING TELEPHONE CALLS
HOW TO ACHIEVE A GOOD VOICE ,[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object]
TELEPHONE TECHNIQUES
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HOW TO SCREEN THE CALLER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IMPORTANT THINGS TO REMEMBER WHEN SCREENING CALLERS ,[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
HOW TO TERMINATE THE CALL COURTEOUSLY ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
HOW TO HANDLE OUTGOING BUSINESS CALLS ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
6 .  Keep a list of your company’s telephone numbers including various departments, branches, and sister companies . ,[object Object],8. When you make a call,  wait for six or seven rings before hanging up .
JOBS TIPS TO INCREASE YOUR EFFICIENCY ON THE TELEPHONE ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
TYPES OF LONG DISTANCE CALLS ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RECORDS MANAGEMENT
[object Object],[object Object],[object Object]
[object Object],[object Object]
WHY MUST RECORDS BE MANAGED ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
IMPORTANCE OF MANAGING FILES ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
OBJECTIVES IN FILING ,[object Object],[object Object],[object Object]
PURPOSES OF FILING ,[object Object],[object Object],[object Object]
HOW ARE RECORDS BEING FILED? ,[object Object],[object Object],[object Object],[object Object],[object Object]
WHAT ARE THE DIFFERENT KINDS OF FILING SYSTEM: ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
5.  FISCAL FILES  – materials on budget preparation, submission of allotments, and control of funds. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SELECTING THE APPROPRIATE FILING SYSTEM ,[object Object],[object Object],[object Object]
[object Object],[object Object]
REQUISITIES OF A GOOD FILING SYSTEM ARE: ,[object Object],[object Object],[object Object],[object Object],[object Object]
GUIDES IN SELEECTING APPROPRIATE FILING SYSTEM  ,[object Object]
[object Object],[object Object],[object Object],[object Object]
STEPS IN FILING HOW TO PREPARE THE MATERIAL TO BE FILED ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
SOME USEFUL REMINDERS WHEN FILING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
CHARGEOUT PROCEDURES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
REQUISITION SLIP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HOW TO SEARCH FOR MISSING FILES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
TRANSFER AND RETENTION ,[object Object]
TWO GENERAL TRANSFER METHODS   ,[object Object],[object Object],[object Object],[object Object],[object Object]
SOME “DO’S AND DON’TS OF FILING” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
FOUR CATEGORIES OF RETENTION SCHEDULES ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
JOB HUNTING
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
WHEN HUNTING GOR THE RIGHT JOB CONSIDER THE FOLLOWNG FACTORS: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STEPS IN JOB HUNTING ,[object Object],[object Object],[object Object],[object Object],[object Object]
STANDARD REQUIREMENTS FOR EMPLOYMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SOURCES OF JOB PROSPECTS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HOW TO COMMUNICATE WITH A PROSPECTIVE EMPLOYER AS AN APPLICANT ,[object Object],[object Object],[object Object],[object Object]
DIFFERENT TITLES USED FOR DATA SHEET ,[object Object],[object Object],[object Object],[object Object]
HOW TO PREPARE THE PERSONAL DATA SHEET ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ORGANIZATION OF DATA SHEET ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
EDUCATION ,[object Object],[object Object],[object Object],[object Object],[object Object]
SPECIAL INTEREST ,[object Object],[object Object]
SPECIAL SKILLS ,[object Object],[object Object],[object Object],[object Object]
REFERENCES ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object]
THE APPLICATION LETTER ,[object Object]
PURPOSE OF AN APPLICATION LETTER ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
APPEARANCE OF AN APPLICATION LETTER ,[object Object],[object Object]
[object Object],[object Object]
OUTLINE OF AN EFFECTIVE APPLICATION LETTER: ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
HOW TO FILL IN AN  APPLICATION FORM ,[object Object],[object Object],[object Object],[object Object],[object Object]
LEGIBILITY ,[object Object],[object Object],[object Object]
ACCURACY AND CAREFULNESS ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object]
SPECIAL INTERVIEW TIMETABLE  ,[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
GETTING READY FOR THE INTERVIEW ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
DURING THE INTERVIEW ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THE DIALOGUE ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
THE END OF THE INTERVIEW ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
ABOUT THE SALARY ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DO’S DURING THE INTERVIEW ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DONT’S DURING THE INTERVIEW ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
HOW TO FOLLOP-UP AN EMPLOYMENT APPLICATION ,[object Object],[object Object],[object Object],[object Object]
TWO GREATEST DECISIONS YOU WILL MAKE IN YOUR LIFE WHICH NEEDS CAREFUL PLANNING AND INTELLIGENT DECISION 1. Choice of life-partner 2. Choice of work
REMINDER WHEN JOB HUNTING ,[object Object],[object Object],[object Object],[object Object]
Thank You!
Presenters: Katherine Mae C. Gatuz Marlie Del Rosario BOA IV-1

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Office Procedures And Business Ethics boa

  • 1. OFFICE PROCEDURES AND BUSINESS ETHICS OS 141
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  • 7. 2. That which is performed, assigned, or intended to be done by a particular thing, or that which anything is fitted to perform, function , and service. 3. A place, building, or series of rooms in which some particular branch of the public service is conducted: the Patent Office; also, the persons conducting such business; specifically, the head of the department and his immediate assistants: The Executive Office serves the president.
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  • 25. His personnel programs must be tailored to fit the objectives of the company. An effective intercommunication must be established thereby preventing any gap between the employees and the manager.
  • 26. THE FUNDAMENTAL SKILLS AND KNOWLEDGE NEEDED OF AN OFFICE WORKER
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  • 198. TWO GREATEST DECISIONS YOU WILL MAKE IN YOUR LIFE WHICH NEEDS CAREFUL PLANNING AND INTELLIGENT DECISION 1. Choice of life-partner 2. Choice of work
  • 199.
  • 201. Presenters: Katherine Mae C. Gatuz Marlie Del Rosario BOA IV-1