Jeffrey Auerbach shares his professional opinion on how to communicate well remotely.

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Jeffrey Auerbach
Director of Strategic Marketing
Hearst Auto
ff b h
How to Communicate Well Remotely
Jeffrey Auerbach
Roughly 10% of the American workforce telecommutes from home.
However, working remotely is more feasible for larger corporations due
to their staff having roles that are narrowly defined, as opposed to the
myriad of assignments and tasks that small-business employees are
generally responsible for. This means that efficient remote
communication is crucial for each team member in small businesses to
figure out their company's priorities along with which projects to focus
on.
1.Harmonizing communications. Avoid overlooking remote employees
just because they aren't around by involving them in conversation at
least once a day. On the other hand, refrain from over-communicating
with remote staff members with constant messages, phone calls, and
emails that consume their time and could be seen as micromanaging,
which could be a distraction from their work.
2.Ensure that your employees know how and when to best contact you,
making sure to promptly return their emails and calls. Guarantee that

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Jeffrey Auerbach
Director of Strategic Marketing
Hearst Auto
ff b h
the successes of remote workers are relayed to upper management for
recognition.
3.Substitute daily water cooler interactions for remote employees with
brief but constant communications by checking in on them when the
day starts to exchange pleasantries, enquiring on how their day is
going, and keeping them well-informed on the offices' daily happenings.
4.Putting thought into how your message could be perceived since the
lack of body language cues can make it difficult to determine a
message's intent or tone. For example, bad news should be delivered
either in an in-person meeting or by phone.
5.Select the proper medium for the different messages to be sent. For
example, instant messaging or phone calls is best for time-sensitive
material, email for complex instructions, and by phone for delivering
confidential information and news, thus preventing accidental leaks.
6.Ensure interaction opportunities between remote employees and their
peers for the staff to thoroughly understand company priorities,
strategies, and operations through ongoing discussions.
Further suggestions are the use of appropriate etiquette,
implementation of a company-wide system of instant messaging
allowing employees to instantly see those that are online and free to
assist them, and setting written task lists and goals for your
subordinates to accurately know their tasks.
Setting Up Remote Workers to Thrive
Telecommunicating as a True Workplace Alternative
Building Virtual Workplace Community