Office automation refers to the use of computers and digital technologies to perform office tasks like document creation, storage, sharing, and management. It allows organizations to digitally capture, store, manipulate, and exchange information. Key aspects of office automation include word processing, spreadsheets, desktop publishing, imaging software, electronic mail, data storage, exchange, and management systems. When adopting office automation, organizations must consider costs, technical support needs, compatibility with existing systems, complexity of the new systems, training requirements, and alignment with business processes.