Integration and Automation in Practice: CI/CD in Mule Integration and Automat...
Nsw hmms social media
1. Masterclass:
Marketing & capitalising
on social media
• Is it a Fad?
• Your worst fears
• Twitter, Facebook, Blogs, Email & YouTube
• Social Media Strategy
• Q&A
Adam Franklin,
Marketing Manager
59. !
Adam.Franklin@BluewireMedia.com.au
@Franklin_Adam
If you’d like a hand with your social media
strategy, please get in touch!
1300 259 394
Thank you!
Best stat – 14% vs 78%. Best form of marketing...? WOM + Referral. Social is WOM on STEROIDS. \n\nSocial media is a bit like coming to FULL DAY WORKSHOP STRANGERS  ACQUAINTENCES  FRIENDS  CUSOTOMERS\n\nSM is about People. Earning Attention. Building Trust & Nurturing Relationships.\n
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DRAW OB WHITEBOARD\nWho’s on Twitter...? Everyone else can tune out for 30 secs. \n\nNot offended if you look at your phone. Only if you’re tweeting. \nI’ll be checking my phone during the videos for tweets. And i know where your sitting if anyone saying anything nasty about! \n
Uses Social Media?\nSuccess with Social Media?\nMove country? STAND UP: Who has a website? Email Marketing? Facebook? Blogs? YouTube? Twitter? LinkedIn? Google +? MySpace? Pintersest? Gentlemint? \n\nWHO WANTS TO WIN BLUEWIRE WINE..? Pass bucket & add your card. \n
Wasting time, say something wrong, start a fight, get fired, get sued, negative comments … \nSPAM laws, CC database and deluge of abuse\nWORSE YET: Named and shamed by a blogger\nFAVE: One-click unsubscribe. 73000 customers.\nbutton\n
 21-year-old female college student in Seattle from Weiner's Twitter account\nSend lewd pic via twitter & there was a huge uproar. He fell on sword and was forced resigned. \n\nNatural reaction – ban Twitter – avoid potential embarrassment.\n\nWhat if Weiner had taken a knife and stabbed the girls??\n
Are the knives to blame? With training knives are extremely useful in the kitchen. Without training you’re likely to cut your finger.\n\nTODAY:\nHighlight the pitfalls & how to avoid the embarrassment & loss of revenue\nShow you case studies of companies using Twitter, Facebook, YouTube, Email & Blog.\nYour social media strategy and how you’d respond in a crisis.\n
Don’t have enough time, employees might waste time, it’s often banned.\n
Jeff Jarvis, Computer warranty. Shocking customer service. Blogged + 253 comments. No response. Dell Hell. Press started writing. #1 on google for DELL. Share price dropped. Then they realised. (email + word of mouth… pre-facebook + twitter)\nMichael Dell came back, $1.5m to resurrect problem. Corporate Blog + Idea Storm. \n\nSpoke on panel with @RichardatDELL Now DELL are leading the way!\n
How much would you pay for a tool to prevent that happening to you?\n\nFree. Social Media monitoring tool? \n\nLINK on landing page!\n
Done properly can have a positive effect IF you know & follow the rules!\n
Social media is like one big cocktail party. Meeting new people, hanging out with people we like. LISTEN, ASK, NEVER SHOUT. KNOW LIKE & TRUST.\nAt a BBQ – you don’t give financial advice, you chat!\n
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We did this for our event. 42 retweets. Which reached ~20,000 extra followers (personally endorsed too)\nREACHED 40 x our 521 followers. Who bought tickets via TWITTER (not on our email list).\n
43 RTs\n20,000 + followers\n\n40x our 500 followers\n25% of the tickets sold were from twitter.\n
Sydney Opera Centre.\nAuthentic + Honest\n\nDon’t let fear of making a mistake stop you from starting.\n\nIt’s like learning to ski, ride a bike or learn a language ---- making a few mistakes is part of the learning process\n
Facebook’s terms have changed slightly re: COMPETITIONS but the case study still stands as example of using existing features! \n
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Ebooks for chefs, restaurant o\nPIGGY BANK\nDollarmite account in Grade 1 (1986)  each week 50c  built an asset you can withdraw from  Pays InterestInvest in remarkable content  RTs, links + likes are compound interest  they accumulate and build value.\nwners etc\n
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You’re sitting on gold. Done the hard work. Just share it!\n
\nDoes anyone here want more email? More email from people you don’t know?\nEmail marketing isn’t dead. Bad email marketing is DEAD.\n\n$1 returns $41 ROI\n\nDear Rich Bastard,\n\n---------\nBLANK OUT SCREEN. Everyone’s got an email address? Who wants more email? From strangers..?\n\nMany of you received our 1st EDM. Toby & I in business 12 months & we wrote to everyone we knew. Written in, double, triple, quadruple checked the spelling, \n\nHIT SEND. Sit back, breath a sign of relief & wait for the email to arrive in Inbox --- DEAR ADAM. To all 700 people. Good for the 3 Adams but terrible for everyone else!\n \nFor Bluewire – it is still our best form of social. 3Ps – people, participation, promotion.\n\nMistakes – Dear Adam, WIIFM, Prizes, In This Issue\n
2.9 billion people have email. Cup of rice is all the emails sent per day. Facebook + Twitter = 0.2%\nEveryone has email, Personal, Transactional, Business-y, inner sanctum, its in your inbox\nRemember when email came out. 1 address per company, only senior execs could be trusted, printed out, --> who does biz via email?\nWho closes deals with email these days?\n
Bank was drafting an email to go out to all their high net worth clients, and as a place holder they addressed the email Dear Rich Bastard. It got sent.\n
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Remarkable content - hire a journalist student or grad. Digital Native.\n\nNext HIRE: journo. \n\nDigital\nReach\nAnalytical\nContent\n
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Save your questions…. \n\nROI?\nSocial media is about relationships\nWhat’s the ROI of answering your phone, replying to emails or saying Hi to someone.\n- Over time you’ll win business thanks for relationships you’ve nurtured on social media.\n\nFinding the time? \n-- iPhone – utilise dead time (at an airport, waiting for a meeting)\n-- hire a journalist\n-- hire a GenY – it’s second nature, not work!\n
168 videos in 48 hours.\nHow to get on the front foot using social media\nMight have seen\nPlay video\n
4,859,919 followers!\nQuestion: think back to the last marketing activity you did... How did you personalise it???\n
How to get on the front foot using social media\nMight have seen\nPlay video\n
Imagine what that would cost on TV?\n
55% increase in sales (3 months)\n107% increase in sales (once @replys came out)\n--- but they ‘stopped’ their campaign rather than continued al the good work. 23 tweets since July 2010.\n
Like having a personal trainer for a marathon.\n\nYou can give it a go by yourself (4:03)\nSean can get a training program \nSean can train you (3:34)\nSean can train with you (you rise to the level of those around you)\n
Not SOCIAL bc POPULAR\nIt’s SOCIAL because it BUILDS RELATIONSHIPS via GOOD CONTENT\n\nNOT CONTENT about youCONTENT That solves people’s problems\n\nNot WEB MARKETING on a whim It’s about a WEB STRATEGY that positions you as the only choice to do business with.\n
