This summary provides the high level information from the document in 3 sentences: The document is a resume for Norris Hall, who has over 20 years of experience as a Director of Housekeeping in the hospitality and healthcare industries. They have extensive leadership experience managing large teams and departments, as well as experience with budgets, training, new project openings, and regulatory compliance. They are seeking a new position utilizing their expertise in housekeeping management, budgeting, and ensuring regulatory compliance.

1. 99NORRIS E HALL; CHHE
Dallas TX
hallelveta@yahoo.com 954 937-2438
SUMMARY
Highly skilled Director of Housekeeping with more than 20 years “hands on” experience in highly competitive
Gaming and Hospitality/Healthcare industries with full knowledge working within the guidelines of “Collective
Bargaining Agreement” union contracts. Excellent leadership skills with proven ability to manage and motivate large
teams, by aligning with various departments within an organization. Expertise in managing multiple department
budgets against P&L justifications has become second- nature. Recognized success in pre-opening/renovations, of new
projects, recruiting, development and implementation of training plans, and working with construction teams on
meeting project deadlines. A certified Six Sigma Green Belt, my continuing education includes being a part-time
Adjunct Hospitality college Instructor.
PROFESSIONAL EXPERIENCE
MEDICAL CENTER, PLANO, TX
Director Environmental Services (SODEXO) 2013 - Present
Supporting operating units in all aspects of the Environmental Services and Infection Control Compliances; works
closely with hospital leadership in conjunction with City and State regulatory ordinance ensuring consistency is
maintained within the guidelines of the various regulatory compliance and accreditations agencies.
• Implement Sodexo training programs for new and existing employees
• Train onsite Managers/Supervisors on Sodexo UOS Systems - TRAKKAR/Black Light and Quality inspection
audits, Patient Surveys, and Infection Prevention regulatory Rounds.
• Liaison with Infection Control, EOC/QRS/ TJC compliance survey audits with no direct finding to the
Environmental Services dept.
• Overseen all aspects of the Environmental Services dept. to include supply management, payroll and operating
expenses.
NAPLES COMMUNITY HOSPITAL, NAPLES, FL 2011-2013
Director Environmental Services (SODEXO)
Supporting operating units in all aspects of the Environmental Services and Infection Control Compliances; works
closely with hospital leadership in conjunction with City and State regulatory ordinance ensuring consistency is
maintained within the guidelines of the various regulatory compliance and accreditations agencies.
• 429 bed facility and 429k cleanable space
• Manage Sodexo staff of 49 frontline employees and 2 managers
• Train onsite Managers/Supervisors/Leads on Labor Management, TRAKKAR/Black Light and Quality
inspection audits, Patient Surveys, and Infection Prevention regulatory Rounds.
• Partnered with Environmental Safety and Infection Control leadership to ensure safety compliance is
maintained.
• Successfully participated in TJC and CMS surveys with no direct findings to the Environmental Services
department.
• Conducts weekly rounds on clinical units including 17-operating rooms
• Manage bio-hazard waste program
CHILDRENS HOSPITAL BOSTON, MA 1210- 2011
Director Environmental Services (SODEXO)
Partnered with hospital and Sodexo leadership in the organization and restructuring the Environmental Services.
Boston Children Hospital has maintained the #1 Pediatric healthcare facility an affiliation of Harvard Medical School.
• 386 bed units with additional 2.5 million sq. /ft. Several out-patient clinics and 3 research facilities
• Managed an operations budget of $13 million
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2. • Prepared and submitted capital projects requests
• Supervised staff of 298 FTE including 6 Sodexo operations managers.
• Partnered with Environmental Safety and Infection Control leadership to ensure safety compliance is
maintained.
• Manage bio-hazard waste program.
SHERATON HOTELS OF NEW YORK, NY 2006-2009
Director of Housekeeping
Ran the daily operations of two New York City Brand hotels with a total of 2400 rooms; and a staff of 475 fulltime
associates.
• Used forecasted occupancy to manage the department's operating budgets of over $8 million, payroll
productivity, monthly P&L/ GL statements for submission of monthly corporate critiques.
• Developed and implemented training plans and procedures for all positions.
• Prepared and submitted capital projects requests to owners, Work with vendors and contractors to develop
timelines for deliveries and installation of FFE.
• Transitioned a team of 50 employees strategically into other business units of the property after successfully
proposing the closing and outsourcing the laundry department, resulting in an overall monthly savings of
$250,000.
SEMINOLE HARD ROCK HOTEL & CASINO RESORT, Hollywood, FL 2004-2006
Director of Housekeeping
Partnered with leadership to open new hotel and casino property
• Developed pre-opening forecast, operating budgets, training plans, standards and procedures for all positions in
preparation of the hotels opening.
• Worked vendors, contractors, maintenance, and design teams during all phases of the projects.
• Performed final room inspections in preparation for hotel & casino opening on schedule.
• Played an active role in the hotel receiving its 4 Diamond Award within first year of opening.
• Implement and managed department’s safety program resulted in signification reduction in the property’s
workers compensation claims.
EDUCATION
BA, Hospitality Management
Jamaica, West Indies
CERTIFICATIONS
• Certified in OSHA and DOT Regulatory Compliance
• Active Member AHE
• Certified Six Sigma Green Belt
• Certified Behavioral Interviewer
• Certified Standard and Procedure Writer
• Certified Hospitality Adjunct Instructor
TEACHING EXPERIENCE
Hudson County Community College Dates 2008-2009
Adjunct Instructor
Hospitality Housekeeping Management
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3. ADDITIONAL EXPERIENCE
GOLDEN MOON HOTEL & CASINO, Choctaw, MS
Director of Housekeeping
FOXWOOD RESORT & CASINO, Mashantucket, CT
Director of Housekeeping
SHERATON DESERT INN RESORT & CASINO, Las Vegas, NV
Director of Housekeeping
MEMBERSHIPS
American Hotel Motel Association (AHMA)
American Healthcare Association (AHA)
African American Leadership Forum (AALF)
Women’s Network Group (WiNG)
COMPUTER SKILLS
Hotel PMS Systems: HIS, LMS, FIDELIO, GALAXY/LIGHTSPEED, PEOPLESOFT
MS Office: Word, Excel, Power Point, and Outlook, AGILETRAC/ TELETRACKING
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