This document contains Marilyn Moonesar's resume. It outlines her career objective of performing to the best of her ability and achieving higher goals. It details her education credentials including an Associate's degree in Business Management and pursuing a Bachelor's degree in Health Care Administration. The resume highlights her skills and experience in managing housekeeping departments, including over 15 years of experience in various housekeeping and environmental services roles with increasing levels of responsibility. It provides references and employment history detailing her roles and responsibilities.

1. MARILYN MOONESAR
# 5516 NORTHGREEN ROAD
BALTIMORE, MD. 21244
(410)655-9172 (443)710-7279
mmoonesar@yahoo.com
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CAREER OBJECTIVE: To perform to the best of my ability, the skills and knowledge I
acquired, while accomplishing my experiences within the industry, with the intention and desire
to learn and achieve higher goals.
EDUCATION:
University of Phoenix – Associates of Arts in Business Management (August 2009)
Bachelor’s Degree – Health Care Administration (completion May 2014)
SKILLS & ABILITIES:
 Experienced in managing a team of housekeeping employees through motivation,
coaching and development.
 The ability to anticipate patient needs, change goals and direction quickly and multitask
 Working knowledge of computer systems and management systems.
 Advanced knowledge of Housekeeping process and procedures.
 Proven experience supervising housekeeping departments of 15+ employees.
 Ability to maintain a budget
 Proven excellence in customer service.
 Capable of using independent judgment/solid decision making skills ability
 Proven comfort and experience in effective interaction with all levels of management,
patients, staff and clientele both inside and outside of the organization.
 Able to get along well with co-workers and accept supervision. Received positive
evaluations from previous supervisors.
 Excellent attendance record.
REFERENCES:
Professional –
Mr. Odell Hall, V. P. of Facilities, Life Bridge Health Systems
ohall@lifebridgehealth.org
Mr. Everett Cannon, Director of EVS
everett.cannon@mwhc.com
Ms. Laurie Ruby, Director of Sales & Marketing
Laurie.Ruby@hilton.com

2. EMPLOYMENT HISTORY:
Director of Environmental Services
Genesis Health Care – October 2011 to present
Plan, organize develop and direct the overall operation of the housekeeping department in
accordance with current federal, state and local standards, guidelines and regulations governing
our facility and as me be directed by the Administrator, to assure that our facility is maintained in
a clean, safe and comfortable manner.
EVS Supervisor
Montgomery General Hospital – January 2009 – 2011
Duties include recruiting and training new hires, special projects, inspections, disciplinary
actions, scheduling and payroll. Provided training to staff to ensure a high level of cleanliness is
maintained, ensured that staff followed the proper supply control guidelines, and correctly
trained in the use of all chemicals and equipment to ensure compliance with regulations, policies
and procedures.
EVS Manager
Crothall Services Group – March 2005 to November 2008
I was responsible for the effective supervision of housekeeping services by ensuring a high level
of cleanliness, and that quality and services was maintained with the client. Management of
client relations, patient and customer satisfaction programs, quality standards, performance
improvement, personnel performance and productivity is included. Also responsible for the
overall planning, organizing and supervising of daily housekeeping activities in the facility, and
to ensure compliance with regulatory agencies and policies and procedures, and participated in
activities that led to above average scores with HCAPS surveys.
EVS Supervisor
G. B. M. C. – (443) 849-2000
July 2000 – February 2005
Supervised the cleaning of areas when the assigned supervisor was not present. Duties included
training, special projects, inspections, disciplinary actions, scheduling and payroll. I also
provided guidance and training to ensure a high level of cleanliness was achieved and maintained
and ensured that the staff followed proper supply control guidelines and was correctly trained in
the use of all chemicals and equipment to ensure JACHO compliance.

3. Executive Housekeeper
HILTON GARDEN INN – (410) 654-0030
June 1999 – April 2000
I was responsible for all areas of the housekeeping department, to provide direct leadership and
guidance to staff, and to ensure that a high level of cleanliness and quality service is achieved
and maintained. I also, recruited and trained new hires, to provide the highest level of standards
that can be achieved and maintained.
Hyatt Regency, Baltimore – (410)528-1234
October 1991 – May 1991
Housekeeper: Learned to clean 16+ rooms within 8 hours, maintaining
cleanliness and paying attention to standards and details.
Uniform Rm. Attendant: Duties included guest valet service, maintaining employee
uniforms, lost and found items, guest requests and some clerical
duties.
Administrative Assistant
(Office Coordinator) Responsibilities included weekly payroll for a department of
approximately seventy-five employees, schedules and assignments,
inventory, order supplies and maintain par levels, and all
administrative duties to ensure a well maintained department.
Housekeeping Supervisor Responsibilities included employee counseling, evaluations,
recruiting and training new employees, supervising a workforce of
approximately 75 employees, while maintaining standards, policies
and procedures.