Ceaser L. Johnson is a results-oriented professional with over 10 years of experience launching and managing large scale programs. He has a background in management, sales, customer service, and youth instruction. His resume emphasizes his strengths in identifying customer needs, gaining trust, implementing reporting procedures, and resolving issues.

1. Ceaser L. Johnson
211 Pineview Avenue
Sherw ood, AR 72120
501-478-5525
ceaserjohnson@gmail.com
SUM M ARY
Goal Driven, Results-Oriented, and Punctual professional with a ten year record of successful
launching, directing and managing of large scale programs in a company by performing
management f unctions such as, planning, scheduling, organizing, and tracking processes,
ensuring the feasibility of each project.
KEY QUALIFICATIONS
 Talent f or identifying customer needs and presenting appropriate company product and
service offerings.
 Demonstrated ability to gain customer trust and provide exceptional follow -up, leading to
increased revenue in sales.
 Track record of implementation of reporting procedures that reduce delinquency
 Expertise in resolving escalated customer service issues on multiple levels
 Secured numerous company achievement aw ards for delivery of exceptional service and
leadership guidance
 Certif ied state and f ederal tax preparer
EXPERIENCE
M ANAGEM ENT TRAINEE PROGRAM 10/2014 – 05/2015
Little Rock School District, Little Rock, AR
 Determined, created and implemented student-specific menu plans, recipes and customized
diets.
 Developed, implemented and tracked safety and sanitation programs, related to child nutrition
programs.
 Recorded and maintained current and correct nutrition information of products used in
preparation of food.
 Assisted with nutrition-related evaluation of food products and raw materials used.
 Supervised, directed and improved catering activities of the department.
 Created, conducted and coordinated nutrition training programs and nutrition education
programs.
ASSISTANT STORE M ANAGER 05/2014-10/2014
Burger King, North Little Rock, AR
 Supervised up to 10 employees at a time.
 Interview ed, hired, and trained employees.
 Opened and closed retail store and made bank deposits at the end of each business day.
 Reconciled large sums of cash and credit cards on a daily basis.
 Submitted payroll weekly for scheduled employees.
 Conducted monthly inventory audits.
 Resolve issues related to both staff and customers
 Ensured sanitary standards.

2. YOUTH INSTRUCTOR 05/2011-05/2014
Dunb ar Community Center, Little Rock, AR
 Perf ormed individual counseling in the area of performance, personal, and behavior problems.
 Coordinated, conducted and assisted with training program development and presentation
techniques.
 Executed plans of teaching principles and methods for youth after school.
 Researched, developed, evaluated, and revised youth training programs.
 Prepared reports and maintained records on all participants.
M ASTER INSTALLER 05/2009-05/2011
Comcast Cable, Little Rock, AR
 Installed, dismantled, and reconstructed equipment required by customer.
 Made connections and required adjustments as directed; test operation of all components of
each system to the signal-receiving center to properly establish service.
 Evaluated information furnished for the job, delivered materials, layout of customer's premises
and practical routes f or cable, conduit and/or wiring.
 Promptly reported defective material or equipment, inaccuracies or omissions in job
inf ormation that may result in inadequate protection f or customer use.
 Follow ed safety practices to safeguard against injury and damage to property.
M ASTER INSTALLER 05/2006-05/2009
Dish Netw ork, Little Rock, AR
 Received details of installation and address of the client.
 Review ed network details and overall arrangements of client’s home.
 Interacted with clients and informed them of precautions with network installations.
 Collected due pays and reported details to company office.
 Attended complaint and maintenance calls from clients.
EDUCATION
August 2011- May 2015, Arkansas Baptist College, Little Rock, AR
Bachelor of Art (Community Leadership)
Associate of Arts (Business Management)
May 2005 ITT Technical Institute, Little Rock, AR
Associates of Applied Science
REFERENCES
Available upon request