This document is a resume for Comfort Roberts that summarizes her experience as an executive leader in healthcare, operations, marketing, and administration. Roberts has over 15 years of experience managing facilities with up to 300 staff members. Her experience includes roles as Executive Director, Regional Director of Operations, and Administrator where she improved performance, increased occupancy and revenues, and achieved regulatory compliance. Roberts holds an MBA and multiple bachelor's degrees and is a licensed nurse and nursing facility administrator.

1. Roberts,Comfort
pg. 1
COMFORTROBERTS
San Antonio, Texas 78253 ●210.723.9860●comfort_roberts@yahoo.com
EXECUTIVE LEADER – Executive Director / Administrator
Strategic Marketing ● Brand Management ● Finance ● Operations ● Healthcare
Accomplished executive with experience in healthcare, substanceabuse& behavior management, operations,
finance,strategic marketing, business expansion,brand management, system development, grant writing,multi-
facility management, vendor relations,publicrelations,human resources,and government contracting.
Persuasiveand tenacious leader with a proven track record in achievingpositivebusinessresultsby developing
strategic business alliances,identifyingnew markets and developing new business processes.Proven success with
dramatically increasingcensus and revenues whilecontrollingexpenses.
PROFESSIONAL EXPERIENCE
APERION HEALTH CARE CENTER 08/01/2014 – 01/01/2016
Executive Director
 Managing a 120 (+) bed nursing & assistant living facility consisting of 150 staff members.
 Developed and implemented a successful plan of removal for an existing IJ upon hire
 Achieved & maintained a survey rating of substantial compliance within 12 months of hire
 Recruited and hired key staff in a team building effort to re-establish local and historical
 Significantly increased daily census to 85% of total bed occupancy
 Improved working relationships with state and federal regulatory agencies.
 EMPLOYMENT AT THE FACILITY ENDED EFFECTIVE 06/30/2015 AS THE NEW COMPANY
TOOK OVER 12/30/2015. I ELECTED TO REMAIN WITH THE PREVIOUS OWNER TO TIE UP
LOOSE ENDS AFTER THE SALE THRU 01/01/2016.

2. Roberts,Comfort
pg. 2
RCC ENTERPRISES 01/01/2010 – 06/30/2013
Regional Director of Operation
 Sets challenging cross-functional goals that support the organizational goals and
strategies.
 Developed plans for managing/retaining talent inside organization and for improving
leadership strength.
 Researched and developed new strategies to achieve company goals and objectives –
Deployed resources to reach financial forecast and business objectives.
 Integrated functional strategies, utilizing business expertise to reach financial and
operational objectives.
 Monitored company policies and developed new operational procedures for facilities in
order to increase efficiency.
 Managed and supervised the operations of multiple facilities on a daily basis.
 Managed and supervised the care of clients with substance abuse addictions
 Successfully restored three historically under-performing facilities to profitability
through a 12-month turnaround initiative, which involved the replacement of the facility
administrator’s and other key staff.
 EMPLOYMENT CEASED AS A RESULT OF AN EXTENDED ILLNESS LASTING LONG THAN
THE TIME ALLOWED UNDER FMLA.
HEARTLAND WILLOW BROOK 06/03/2008-01/01/2010
Administrator
 Managed a 200(+) bed nursing home consisting of 10 departments and 225 staff
 Communicated with Ombudsman, local Department of Health official and state
Department of Health officials to ensure facility operations function within the bounds
of established policies and procedures
 Enhanced communication with area regulatory to ensure facility operations and
standards for established policies and procedures
 Compliance with Department of Health policies for nursing home facilities
 Achieved a deficiency free survey 2008
 ASSIGNMENT CEASED DUE ACCEPTING A REGIONAL POSITION

3. Roberts,Comfort
pg. 3
UNITED STATES ARMY 08/05/ 1997 –05/31/ 2008
Regional Director of Operations
 Managed over 300(+) plus personnel
 Compliance with Department of The Army’s Policies
 Routine inspections of health care facilities
 Supervised operations for 8 veteran skilled nursing facilities
 Supervised operations for 3 inpatient / outpatient chemical dependence facilities
 Developed and implemented policies / procedures for the chemical dependence
facilities.
 Prepared and reviewed profits/ loss statements
EDUCATION
Masters of Business Administration (MBA) – University of Phoenix
Bachelors of Science, Business Administration – Northwestern State University
Bachelors of Science, Psychology—Northwestern State University
CERTIFICATION / LICENSES
Licensed Nurse – Currently Holding
Federally Licensed Nursing Facility Administrator –Currently Holding