This document contains a summary of Dinesh Kumar's professional experience and qualifications. It outlines his over 10 years of experience in operations management roles in the hospitality industry, currently working as a Senior Soft Services Executive at DLF. His responsibilities include ensuring cleanliness, safety compliance, staff training and management, facilities upkeep, and event coordination. Prior to his current role, he held housekeeping and front office positions at various hotels and real estate companies. He holds an MBA in Hospitality Management and postgraduate diplomas in accommodation operations and management.

1. DINESH KUMARDINESH KUMAR
House Number EZ-69, New Palam Vihar, Bajghera Chowk, Gurgaon – 122017 Haryana
 +919871447051;  dinesh._198115@yahoo.com; DOB: 1st
January 1981
HOUSEKEEPING / OPERATIONS MANAGEMENT – HOSPITALITY INDUSTRYHOUSEKEEPING / OPERATIONS MANAGEMENT – HOSPITALITY INDUSTRY
Offering over 10 years in delivering Optimal Results & Business Value in High-Growth Environments
PROFILEPROFILE
Sincere, diligent & result oriented professional, with experience of 12+ years in managing the gamut of operations and
functions related to the Hospitality/ Hotel Industry in International environment; Previously spearheading functions as Executive
Soft Services with UniTech Group Ltd, ( Payroll of JLL)Gurgaon. Expertise in managing the financial aspects of Housekeeping
functions including budgeting, inventory management, reporting; Gained extensive experience of working ethics and standards
of international Hotels and ensured International level standards for cleanliness and housekeeping.
 Proven expertise in developing procedures, service standards and operational policies as per international standards while
planning & implementing effective control measures for cost efficiency across the hotels. Recognized for implementing
polices to promote & protect hygiene, health, safety, security & quality of the work life, the environment and
organizational effectiveness.
 An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer
requests, build productive relationships, resolve complex issues and win customer loyalty.
 A decisive leader with excellent ability to coordinate with different people at one time under difficult situations and the
ability to bring out the best in others while creating a healthy and friendly work environment, thus enhancing operational
efficiency.
Core Competencies
Hospitality  General Administration  Coordination Skills  Manpower/ Resource Management  Facilities Management 
Operations  Relationship Management  Cost Maintenance  Vendor Management  Team Management  Training and
Auditing
CAREER GLIMPSECAREER GLIMPSE
Currently working with DLFCurrently working with DLF ( Payroll of JLL) As Sr. Soft Services Executive since June 2015.As Sr. Soft Services Executive since June 2015.
Job Responsibility:-Job Responsibility:-
 To ensure proper usage of PPE’s
 Ensure 100% medical test of the staff who are working at height.
 Ensure 100% legal compliance
 Attend safety committee meeting
 To participate in emergency exercise
 Ensure timely safety observations rounds and closure of the points
 To maintain and conduct the TBT in regional language for the down line team.
 To do house keeping audits on weekly basis.
 To give guidelines to the house keeping supervisors
 To meet with the outsourced agency to discuss various issues on house keeping and improve the skills, turnouts and
performance of the staff
 To recommend proper consumables, tools and equipment’s for housekeeping.
 To measure the effectiveness of housekeeping and agency staff
 To conduct training of the Vendor Staff
 Maintaining the landscaping /indoor plants/ upkeep of the facade of the building
 To monitor the operation of the cradles
 To establish and ensure proper operation of solid waste management system
 To ensure cleanliness and hygiene of all the common area, office area of building services of the building complex, including
facades, basements, terrace and machine rooms.
 To monitor attendance, turnout, effectiveness of the agency staff
 To ensure housekeeping personnel are following safety practices while working at a high altitude and other risky areas
 To look after indoor plants and landscaping
 To train the agency staff and give daily briefings
 To ensure safe chemicals, below threshold value, are used and MSDS followed

2.  Ensures the proper maintenance of all equipment; makes arrangements for repair. and/or replacement of used and damaged
equipment
 Daily supervision of the housekeeping staff, including the day, event and post-event
 Daily supervision of façade job allotted to the façade staff
 Provide training to all staff including façade, horticulture and housekeeping regarding all company related standards and policy
 Ensure daily checklist and log-books should be maintained including façade, horticulture and housekeeping
 Ensure all work at height related jobs permits to be made before starting the job
 Make ensure that all down line staff must follow the safety related guidelines
 To be observant towards any unsafe act & prevent the same. Bring the same to the notice of management as required & follow
engineering guidelines and Safety management system.
Previous Experience:
UNITECH GROUP LIMITED, GURGAON March 2008 – June 2015
Executive Housekeeping (Facility Department) ( Payroll of JLL)
Unitech stands out among its peers in the industry today with a market capitalization of around US$ 10 billion and a large land
bank of over 14,500 acres, spread across some of the fastest growing cities in the country like Delhi-NCR, Kolkata, Chennai,
Hyderabad, Kochi and Bangalore. The Rs 1600 crore Unitech Group is one of the Major Township planning and real estate
development companies in India and has a diverse business portfolio of heavy construction, leisure and entertainment projects,
hospitality business and residential property developments
Floor Area JD As :- (EVELUSERVE Client) Total 5 Floor
 To maintain high quality of cleanliness in cafeteria.
 Ensuring plates and other cutlery are clean and hygienic
 Ensure food serving areas is clean
 Ensure daily food tasting and monthly food testing is done
 Ensure Friday food festivals (Internal & External vendors) are done as per schedule
 Liasoning with food and event vendors and ensuring events are held as planned
 Acting as KIP SPOC for major events and supervising the event management company’s activities.
 Ensuring all event related bills are processed in a timely manner and NDC are collected from quarterly from respective
vendors.
 Ensuring all tea/coffee machines and water dispensers are maintained and refilled on timely basis.
 Pantry boy are groomed as per standard.
 Ensure checklists pertaining to daily / Weekly inspection are filled up by Housekeeping team & checked by
Supervisor, for their scope of work
 Ensuring that all plants / lawn are live in healthy condition.
 Monitor servicing levels and ensure service protocols are maintained within TAT.
 Inventory management of pantry stock.
 To maintain high quality of cleanliness, all throughout common area of Adobe premises.
 Ensure good health of indoor / outdoor plants, lawns by providing adequate water and manure.
 Conmen Area JD :-

 Ensuring adherence of international standards in the organization in accordance with guidelines; ensuring that procedures
and policies are complied with by entire staff.
 Daily following up to all the Housekeeping Supervisors on the detailed status of all the in-house guest rooms, V.I.P’s arrivals
and banqueting & meeting rooms and implementing company standards.
 Maintaining the highest possible standard of cleanliness, maintenance, guest room’s supplies and amenities at realistic
costs.
 Maintaining adequate inventory of stock and replenishing it based on demand/supply forecasts.
 Handling Cost control, direct saving method & Optimum utilization of resources with Maximum profit center responsibility,
energy conservation & Material saving methods. Procurement of any goods or items in cheap rate
 Effective management of operations and ensuring maximum customer satisfaction through providing quality service, value-
added service & an experience of difference from the rest.
 Contributing significantly in establishing and implementation of short and long-range departmental goals, objectives,
policies, and operating procedures.
 Implementing systems, plans, processes and procedures to facilitate smooth functioning of overall operations and enhance
operational efficiency.

3.  Accountable for maintaining the accounts and register, to the check list and to take care of cleanliness, removal or
renovation in public area to upkeep the name of esteemed organization.
 Preparing annual Housekeeping budget for submission to client
 Responsible for maintaining hygienic surroundings by efficiently managing various Housekeeping activities,
 Assuring that Housekeeping staff follows established safety regulations in the use of equipment & supplies at all times.
 Maintaining & controlling uniform needs for departmental staff. Requisite all Housekeeping supplies and equipment and
maintained adequate inventory levels to provide a clean, safe and comfortable environment.
 Coordinating Housekeeping services and activities with other departments. Coordinated, monitored & responded to
requests promptly and according to policies.
 Maintaining housekeeping supplies and equipment, etc. Performing regular inspections for sanitation, order, safety and
proper performance of assigned duties,
 Organizing and directing the departmental training programs, resolving staff problems, hiring new staff, and evaluating
employee performance and work relationship. Imparted training to all Local staff to meet high level of standards
FORTUNE SELECT GLOBAL BY WELCOME GROUP, GURGAON March 2006 – March 2008
Desk Coordinator – Housekeeping
 Worked closely with Front Office Manager in meeting the guest demands or housekeeping, maintenance related issues.
 Inspected daily work of the Executives/Supervisors and closely monitor service standards.
 Ensured enough par of operating equipment and related supplies are maintained at all times.
 Set the layout of 83 guest rooms, outlet and public areas.
 Involved in selecting the hotel amenities, hotel linen, uniforms, cleaning equipments.
 Accountable for manpower planning and training of departmental staffing.
THE GRAND, NEW DELHI March 2004 – March 2006
G.S.A
ACADEMIAACADEMIA
MBA in Hospitality & Management
Karnataka University
Post Graduate Diploma in Accommodation Operation & Management 2004
National Council for Hotel Management & Catering Technology PUSA, New Delhi
Graduation 2002
M.D.U, Rohtak
Class 12th
H.B.S.E
Class 10th
H.B.S.E
IT Skills
MS Office, Windows & Internet Applications
Training Undergone
Training in Housekeeping and Front office at Clarke Amer, Jaipur
Post Apply :- Assistant Manager
References: Available on Request