Niyaz Ahmad Wani has over 8 years of experience in human resources and project management. He has strong communication, problem solving, and customer service skills. Currently he works as a Senior IT Recruiter in Virginia, recruiting candidates for various IT positions. Previously he has held roles as a Project Manager and Sales Manager. He has a Bachelor's degree in Computer Applications and a Master's degree in Business Administration with a dual specialization in HR and Banking.

1. RESUME.
NIYAZ AHMAD WANI.
+91-, 9419711700.. 9596543400…
maxniyaz@hotmail.com.
D/O/B: - 01-sept-1983.
Sr. Human Resource Exective utilizing appropriate methods and a flexible interpersonal style to help build a
cohesive team and facilitate the completion of team goals, A project lead with over 08 years of experience in
Human resource ( HR) operations, project management, sales and marketing within fast paced environments
ability to lead and motivate employees. Familiar with all aspects of project management daily business operations
including personal and human resource issues, employee-customer experience with a focus on team building.
Professional Strengths Include:
- Generalist HR Functions & Administration
- Strategic Planning & Fulfilment
- Recruitment, Interviewing & Selection - Team Building & Performance Growth
- Staff Liaison & Dispute Resolution - HR Policies & Procedural Development
- Communication & Interpersonal Skills
- Staff Scheduling, Supervision & Evaluation - Procedural Streamlining & Optimisation
- Reorganisation & Cultural Change - Key Alliance & Relationship Building
CORE PROFESSIONAL STRENGTHS:-
Project management, Team building, operations management, compliances, Employee motivation, Policies and
procedures Problem solving, Staff training and development, Customer services, excellent customer experience
Customer handling skills Handling customer escalations and many more.
AREAS OF EXPERTISE:-
• • Business development.
• • Project management.
• • Lead generation.
• • Customer satisfaction.
• • Strategic market planning.
• • International marketing.
• • Brand product marketing.
• • Full product life cycle.
• • Product commercialization.
• • Product marketing.
• • Product definition and training.
• • Managing product development teams
LANGUAGES KNOWN:-
ENGLIGH, HINDI, URDU, PUNJABI, KASHMIRI.
QUALIFICATIONS:-
Customer service professional recently awarded an exceptional experience star of the year two times and also the
star of the segment many times from DELL AMERICA in business and now seeks an opportunity in Human
Resource or Banking sector. Demonstrates strong communication skills and ability to establish rapport with client
A self motivated innovator with a record of success in troubleshooting and problem resolution Leads by example
and establishes a professional work environment based on respect. Technical proficiency in Ms Word, Excel and
all office applications
EDUCATION :-

2. 1) Secondary and senior secondary from state board of school education Srinagar Kashmir…1998-2001…
respectively…
2) Bachelor of computer applications (BCA) from Makhanlal University Bhopal in the year (2004) scored 1st Div.
3) Doeacc O-level diploma in computers…from Doeacc society New Delhi in the year (2004).
4) Completed Master in Business Administration (MBA) in HRD and Banking (dual specialization) from Lucknow
IICT collage Lucknow in the year 2008.
5) An ISO 9001:2008 certification from
PROFESSIONAL WORK EXPERIENCE:-
Presently working as Sr. IT Recruiter (HR) in I Quasar LLC Ashburn VA from March 2010 to present:
Telecommuting from Srinagar Kashmir office located at Rangreith industrial area
Roles & Responsibilities as as Senior Technical Recruiter:
• Recruited and hired candidates in state and out-of-state for contract, contract-to-hire and permanent
placements for all IT positions for multiple client companies in United States, South Africa and India.
• Identified, qualified, and closed candidates through the use of the Internet sites, senior technical resume
database, and referrals.
• Filtered through and reviewed completed candidate profile/resume and evaluated applicants work
history, education and training, job skills, desired salary/hourly rate, and personal qualifications against
open requirements.
• Made initial contacts, scheduled and conducted full cycle interview, met each in-person, reference
checked and submitted for the matching position.
• Negotiated salaries and hourly rates, extended offers of employment to successful candidates and filled
all the necessary paper work after the hire.
• Prioritized client’s requirements in a high volume, time-sensitive environment to meet deadlines.
• Generated leads via Internet (data mining) and networking.
• IT careers recruited for: Web Developers, Software Developers/Analysts, Database
Developers/Administrators/Analysts/Architects, Network Administrators/Engineers, Technical Writers,
QA Testers, and Program/Project Managers.
• Performed extensive recruiting for Senior Software/Database Developers with heavy focus on
technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle
etc.
• Responsible for mentoring and providing on-going training and support for new recruiters and serve as
a resource for learning and navigating senior technical policies and procedures.
2) Project Manager : in M/S Infin Solutions Pvt Ltd. Software Technology Park of India Rangreth. (Aircel
outsource) from sept 2009 to March 2010.(contract for 6 months only).
Roles and Responsibilities:
• Reduced expenses by 50% through timely processing of New Hires, Promotions/Increases, &
Terminations, processed benefits, charge-backs, and turn-over rate issues.
• Functioned as HR Manager/Generalist/Administrator for the division s Administrative Support Center
at Infin Solutions pvt Ltd HR Dept. Addressed employee concerns, resolved payroll issues, researched
special projects for the Region Director, initiated recruiting strategies and interviewing.
• Responsible for all day-to-day HR Operations;

3. • Project Management and Internal Consulting.
• Composed, rolled-out, and responded to inquiries regarding policies and procedures, such as Corrective
Action, Paid Time Off, Relocation and Education Assistance.
• Ensured employee compliance with handbook and interpreted policies for managers, teamleaders, data
entry operators, and Backend & frontend employees.
• Created comprehensive Employee Census to house and track personnel information.
• Coordinated all HR paperwork processing and interaction with Aircel Communications Jammu and
Kashmir.
• Conducted Exit Interviews for Terminations.
• Ensured timely completion of pre-employment screening practices Designed and facilitated New Hire
Orientation.
• Composed and implemented Internal Posting/Promotion/Transfer Process.
• Grew the company from 110 to 600 employees by filling the following positions: Data entry operators,
frontend, backend executives, team leaders etc
• Developed true Performance Management program that identified developmental areas, which
improved performance
• Trained office/frontline supervisors/managers on the Corrective Action Process, created and conducted
New Hire Orientation.
• Coordinated, facilitated, and promoted a non-violent and harassment-free workplace through a
Preventing Harassment eTraining - completed rollout of training to entire company within 1-month
timeframe.
Sales manager ING VYSYA Life insurance Nov 2008 to Sept 2009
Branch Office Karan Nagar Srinagar Kashmir.
Having created performance-driven culture that ensures accountability and personal responsibility, lead, develop,
coach, and motivate 19-member teams – in product management, marketing communications.
Roles and Responsibilities:
• Advise clients or customers , Advise retail dealers in use of sales promotion techniques, Analyze
market or delivery systems , Analyze sales activities or trends , Assign work to staff or employees,
Conduct market research , Conduct or attend staff meetings , Conduct research on work-related topics ,
Conduct sales presentations , Coordinate staff or activities in clerical support setting , Determine
customer needs , Develop budgets , Direct and coordinate activities of workers or staff , Discuss
advertising strategies , Establish employee performance standards , Evaluate information from
employment interviews , Evaluate performance of employees or contract personnel , Evaluate product
quality for sales activities , Hire, discharge, transfer, or promote workers , Identify best product for
customer's needs , Make presentations , Monitor consumer or marketing trends , Orient new
employees, Oversee execution of organizational or program policies , Oversee sales programs , Provide
customer service , Recommend personnel actions, such as promotions, transfers, and dismissals ,
Resolve customer or public complaints , Sell products through advertising , Use knowledge of sales
contracts , Use knowledge of written communication in sales work , Use product knowledge to market
goods , Use public speaking techniques , Use sales techniques , Write sales or informational speeches
.
Technical Support Expert :
2006-2008 worked for the Americas no.1 computer manufacture company as Expert Technical support…Dell
International Services.US-CTS-Americas.
Roles and Responsibilities:

4. -As a Technical Support Expert I handle a team of customer support executives for DELL U.S customers, and we
used to take care of – (2). Hardware Related Queries for Dell Laptop and Desktops printers’ etc.
- Usage support, trouble shooting, operating Systems, internet & virus related Issues and many more.
-We also used to trouble shoot dell printers, TVs, projectors, & scanners.
2002-2006…...Worked for Milestones E-business as customer care esclations. And in year 2003 got promoted as
team leader and then got promoted as team manager in the year 2005.
1999-2002 worked for Ace Computers as sales advisor and then in the year2001, I was promoted as asst.
manager sales and finally in the year 2002 as sales manager for north region..
TEAM BUILDING:-
Recognized for consistently building productive teams in different departments, despite organizational problems
such as re-engineering, downsizing and internal conflict On behalf of CEOs currently administer a confidential
program to identify top performing employees. Develop ranking criteria, monitor performance, write
compensation guidelines and oversee succession planning. As a team manager, resolved power struggle and racial
tension using a positive approach. We as a team facilitated communication and cooperation among 7 service units
resulting in increased productivity of 12 percent. Supervised a group of 45 for building a strong ethic and
providing cross training that significantly improved workflow for the organization Taught 20-30 teams part
communication skills clases to enhance staff cooperation, productivity with a focus on customer experience And
it really worked with production. I have many many years of experience working with non profit organizations.
REFERENCES:- Available Upon Request.