This document is a resume for Mohamed Mohsen Abd El-Mageed, a human resources professional with over 8 years of experience in areas such as recruitment, training, employee relations, and change management. He currently works as a Business Development and Quality Controller for Tash-eel service center, a vendor for the UAE Ministry of Labor. Prior experience includes roles as an HR Supervisor and Training Manager at Samaya Hotel in Dubai and as an HR Consultant and Trainer at an English language training center. He holds relevant certifications in areas like training, food safety, and first aid.

1. Mohamed Mohsen Abd El- Mageed
Deira, Dubai, UAE
Mobile: 056-709-3219 CELL: 056-408-0158 EMAIL:Mohamed.mohsen1983@gmail.com
HUMAN RESOURCES DEVELOPMENT PROFESSIONAL
PROFESSIONAL P R O F I L E
EXECUTIVE SUMMARY
Human Resources Professional with over 8 years total of comprehensive human resources experience including recruitment and
retention, conflict resolution, change management, labor relations and Training. Proven experience collaborating with senior
management to conduct Human Resources strategic planning in order to support and further corporate goals. Possess broad
knowledge of human resources in a variety of sectors. Excellent ability to address and implement strategic plans for talent
acquisition, retention and succession planning. Proven skills in labor and employment law including complaint investigation to
thwart legal action.
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Proactive change agent who spends time in employee environment encouraging learning and promoting the Increased productivity that
results in value-added customer service.
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Excellent team builder and consultant on personnel issues and organizational development.
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Deliver more than 1500 Training hours ( Egypt –Saudi Arabia –UAE)
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AREAS OF EXPERTISE
♦Recruiting /Talent Acquisition
♦Training & Development ♦Employee Relations/Hospitality
♦Motivation Programs /Performance ♦Business Development
♦TQM / ISO 9001/10004/10002 Appraisal /KPI’s ♦CRM System
PROFESSIONAL EXPERIENCE
Business Development and Quality Controller @ Tash-eel service center Vender for MOL . Ministry of labor
UAE From May 2015 Till Now
Reporting to Tasheel CEO and Ministry of labor.
Working between MOL and the service center to make sure that they following the standard of MOL develop
the business through controlling the operation and the services stander to implementing the Emirates
Government Service Excellence Program. (D.G.E.P)
The Program aims to achieve a qualitative leap in the efficiency of government services through-:
Taking care of the whole operation of the service centers of ministry of labor . and the employees
Starting ( Recruiting and hiring the best candidates . train them , appraisal them annually ,reward and punishing
system , motivation programs , and create a happy work environment as the program Aim.
 The availability of timely and quality service 
 Multiplicity of channels and speed of delivery 
 Ensuring a comfortable experience for all beneficiaries of all Federal Government services 
 Facilitates the procedures and achieve excellence in the completion of customers’ transactions 
 A well Trained staff with strong customer services experience 
 Develop the business in the worldwide stander for business development and marketing 
 Attending the MOL workshops ( set up the standard of services 
 Setup Kpi’s for service center and service center employee 
 Training the employee how to follow those standard 
 CRM system 
 Complain system review 

2. HR senior supervisor & Training in Charge (HOD) at SAMAYA HOTEL 5* Stars Deira Dubai (UAE)
Acting as HR/Training Manager. Reported to the G.M. Handling all the Training issue ( April 2013 till May
2015 )
Taking the responsibility of as a duty manager for at least twice a month
•Maintains the work structure by updating job requirements and job descriptions for all positions.
•Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers
on candidate selection; conducting and analyzing exit interviews; recommending changes.
•Prepares employees for assignments by establishing and conducting orientation and training programs.
•Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay
budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure
revisions.
•Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline
employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling
employees and supervisors.
•Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs
and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and
evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit
programs.
•Ensures legal compliance by monitoring and implementing applicable human resource federal and state
requirements; conducting investigations; maintaining records; representing the organization at hearings.
•Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
•Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
•Maintains professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies.
•Completes human resource operational requirements by scheduling and assigning employees; following up on
work results.
•Maintains human resource staff by recruiting, selecting, orienting, and training employees.
•Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and
appraising job results.
•Contributes to team effort by accomplishing related results as needed.
•HR consultant & Business Developer at spread your English Training center. From Jan,2012 till April 2013
•Maintains the work structure by updating job requirements and job descriptions
for all positions. Interviewing all the English instructors (Native and Egyptians.)
•-Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on
candidate selection; conducting and analyzing exit interviews; recommending changes.
•Prepares employees for assignments by establishing and conducting orientation and training programs.
•Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and
discipline employees.

3. •Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs
and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and
evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit
programs.
•Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
•Maintains professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies.
•Maintains human resource staff by recruiting, selecting, orienting, and training employees.
•Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring,
and appraising job results.
Freelance soft-skills Trainer at Bright Minds Training center (from Feb.2012 till now)
Encouraged students with presentation.
Planned, developed and presented lessons for class. Maintained discipline. Stayed current with changes in curriculum.
Designed curriculum for soft skills diploma contained) Leadership –Time management-communication skills –
presentation skills Problem solving –creative thinking- customer services enhanced, Team working and team building)
Freelancer business developer at (AM Media for advertising and publishing ) Jun2011 till April 2012
Developed the business through making S.O.W.T analyses.
Training the employees to enhance they search technique and make them aware of the new technologies
Train the PR team and the Customer services team to make valuable deals
Cs adviser .at Etisal int com. Vender for Etisalat UAE off- shore project, 181. From 20 Jan, 2009 till 1st
Dec, 2010.
o reach high level of CS. Improving my knowledge about complaint
and handling. Answer phones and respond to customer requests. Identify, research, and resolve customer issues
using the computer system, as adviser on of my duties was training my team on the quality process
Work as HR Gen specialist at ( Al-Hammad Group in Saudi Arabia )from Sep,2008 till Jan,2009 work on
(HADF)
about HR functions.( Recruiting, Training, Appraisal & Planning ) Filtering the new applicant cv. Making interviews with the
New applicant, trying to match the Qualification from the cv , connecting between the applicant & the companies
•Work as customs clearance Agent at (DHL) EGYPT Apr ,2008 till Sep,2008
•Work as admin agent to be the contact between the company and the customers plus doing the appraisals for
operations agent .
•Work as HR officer at (EFG-HERMES) holding between 14th Jun .2007, till 16th Apr, 2008.
Was a part of the hr. team to handle hr. basic functions and work on the HR help desk on the firm. Guide and
answering all employees requested about the hr. dept. role for them and, recruiting. And screening the resumes the
first orientation and training.

4. EDUCATION
2006 Cairo university, Giza, Egypt. Faculty of commerce Accounting Dept. HR.
Diploma certification from IDSC . Egypt
CERTIFICATIONS
TRAINING EXPERIENCE 22 Jan 2007 – 3 Apr 2007
Basic Business Skills Acquisition (BBSA ) Giza, Egypt, Sponsored by the Future Generation Foundation (FGF) Training& ITC
Developed Language (provider by Berlitz) and Computer skills (Windows,
Word, Excel, Internet, PowerPoint, MS project, access, and outlook. Enhanced
Presentation & project development skills.
Acquired basic business skills including: marketing, sales, banking, accounting, business
correspondence and report writing.
(21 Nov 2006 - 11 Jan 2007 Computer development program Grade :
Excellent( SADAT Academy for management and sciences program
(Word, Excel, PowerPoint, Windows and Internet)
Communication Skills Course
The Dale Carnegie seminar in effective communications and human relation skills.(breakthrough plan)
Core values & code of ethics. (DCS)
Provider by Dale Carnegie training (DCT). Jun, 2007 Attitudes that empower
course (DHL)
Customer Care Excellence course provider (IMI) Jun, 2008. International marketing
& management Institute certificate
How to handle a customers, how to avoid the barriers in the communications provider by Etislat Masr .Jan
2010
Administration tanning course provide by (Toyota al bargasy) the agent for Toyota Egypt, DEC 2010
till JAN, 2011
T.O.T Certification EMAK int Academy May. 2011 Dr.Ehab Maged
T.O.T Certification EMAK int Academy Oct.2012
kharafi Scholarship Certification EMAK int Academy. 2011
Basic Food hygiene Training
H.A.C.C.P awareness Certification provided by (URS) United Registration services. And
Dubai Municipality
H.A.C.C.P Auditing Certification Provided by (URS) United Registration services. and Dubai Municipality
Safety and health management/ firefighting certification (Dubai police academy) Jan 2015
.
First Aid CPR /AED Professional Rescuers Certification American Red Cross / UAE swimming
federation
Workshops
Ministry of labor work shops (UAE)
KPI’S
Appraisal performance workshop provide by (think plus)
Job description workshop
Career path work shop
Project management workshop
Risk Management workshop
Organization chart workshop
Interests
Volley ball – swimming - reading – psychology

5. HR CERTIFICATION
Graduate Resource Program (GRP)
Human Resources Track
Grade: Very good
Provider: CENTER OF ACCOUNTING & MANAGERIAL
EXPERTISE (came) ITC, Chicago USA
Strategic management Job analysis, description
and its role & specifications
Phases of preparation of Planning HR recruitment
HR plan program
Practical cases on Management of
selection employee career path
Training global new Techniques for
trends specifying training needs
Method of implementing Analyzing & developing
training programs function of employment
Methods of calculating Motivational incentives
salaries taxation for employment.
Communication skills & Tools & techniques for
dealing other. assessing employment
satisfaction.
Concept of performance Major characteristics of
management labor law & employment
contracts.
Introduction to (OSHA). TOT sessions and workshops
Reference would be upon request