1. Sir/Ma’am
Presently I am working with Sify Technologies Ltd., a leading Telecom & Internet Services, Application & Technology
Integration Services and Managed Services provider, at Lucknow, as Senior Engineer (Project Management & Service
Assurance), Delivery Telecom Services. Was earlier working with TBSS (Tata Business Support Services), Noida, as
Deputy Manager - Operations in Enterprise-12777 Technical Support for TTSL (Tata Tele-Services Ltd.), a leading
Internet Leased Services Provider in networking domain.
I am looking for Middle/Senior-level position (Manager/Sr. Manager) in the areas of General Management
(Operations) / Consultancy / Analytics / Telecom / Networking / IT & ITES / Insurance / Banking / Risk
Management & Compliance / Education domain.
Earlier I had also worked with Wipro Ltd., Noida, as Assistant Manager (Group Leader) - Operations in BlackBerry &
Platinum Telemedia Technical Support/Customer Care for Bharti-Airtel, as Team Manager (Operations) for
Friends Provident (client), which is a leading UK financial services group dealing in Life & Pensions and Asset
Management business, in Wipro at Belapur, Navi Mumbai. I started my career with Integrix India Pvt. Ltd., New Delhi, as
Account Executive, encompassing marketing of end-to-end networking solutions and pre-sales for the same.
I had completed my Corporate-PGDBA programme with specialization in Marketing, from Symbiosis, Pune, in 2006 and
also completed MCA from Institute of Management Technology (IMT), Ghaziabad, in 2003.
Please note attached my CV for the above or any other relevant position / domain (commensurate with my interests,
qualification and experience) in your prestigious organization.
Thanks and regards,
Satyam Srivastava
Mob: +91 9307962058 / 9695319997
Email: deepsatyam@gmail.com; deepsifs@gmail.com
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MMMooobbbiiillleee ::: +91 9307962058 / 9695319997
EEEmmmaaa iiilll::: deepsatyam@gmail.com;deepsifs@gmail.com
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An organisation in need of a professional with demonstrated success in delivering excellent business efficiency
and delivery by managing people & processes, surpassing critical targets and achieving Customer satisfaction
 An astute & result oriented professional with 11+ years of extensive experience in managing Operations, Project
Management, General Management, Strategic Planning, Marketing/Branding/Product Promotion, Client
Relationship Management, People/Team Management, Technical Assistance, Consultancy, Analytics, Risk
Management & Compliance and Quality exposure in Telecom, Networking, Insurance (BFSI), ITES & IT
domain
 A keen strategist with expertise in managing entire operations of the business by ensuring optimum utilization of
skills and resources to meet and exceed organizational and individual goals and objectives
 Operations Management in Technical/Networking domain for an Indian-based Internet Services Provider for
small and medium enterprises across India
 Operations Management in Technical domain for an Indian-based Telecom Services Provider for BlackBerry
Handheld Customers and for a US-based Computer Manufacturer (Dell)
 Operations & General Management in Insurance domain for a UK financial services group dealing in Life
(Insurance) & Pensions and Asset (Investment) Management business
 Client Relationship Management skills, encompassing managing client expectations, identifying issues/requirements
& fostering a positive working relationship
 Process Management skills including planning and monitoring the performance of a process with the help
of knowledge, skills, tools, techniques and systems with the goal to meet customer requirements profitably
 People Management skills to achieve organizational and individual goals & objectives by maintaining morale,
conflict-resolution with a win-win approach & leading by example
 Quality Audits & Technical Assistance for a U.S.-based Computer Manufacturer & ISP
 Pre-Sales & Marketing of Networking Solutions for a Networking Product/Services provider
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 Managed and led 7 trainings (52 trainees) as a part of DR (Disaster Recovery)/BCP (Business Continuity
Planning) implementation at Wipro Ltd., Belapur, Navi Mumbai
 Transition and Stabilization of new business (Countrywide) to offshore
 Successful Recruitment of four batches for the process
 Successful Closure of TRC (Talent Retention Council), b) GBP (Good Business Practices) and c) RMAC (Risk
Management & Compliance) / COBC (Code of Business Conduct & Ethics) and ISO 27001:2005 Audits as the PRC
(Process Risk Champion)
 Led the Process Mapping team to prepare Process Maps, FMEAs (Failure Modes and Effects Analysis) & SOPs
(Standard Operating Procedures) under BPMS (Business Process Management System)
 Introduction of SMEs (Subject Matter Experts) for smooth support and operations
 Analysis of ASL (Agreed Service Level) Reports for Client agreement
 Active participation in CAG(Customer Advocacy Group) activities to improve NPS(Net Promoter Score)
 Received Certificate of Appreciation from Vice President- Risk Management & Compliance, Mr. Charan Bhalla,
for successfully closing the ISO 27001:2005 Certification Initiative / RMAC Audits
 Certified and declared as Behaviourally Competent for the Team Leader Role by Jane Stevens, Managing
Director-Operations, Friends Provident, UK
 Completed India Training Academy in July 2006 (Countrywide Phase -II Training & Accreditation)
 Received Certificate of Completion for Wipro’s Standard Work Practices for Transaction Processing &
Back-Office Operations (05/09/07 to 04/12/07) from VP-Quality, Mr. Umesh Vyas
 Completed RMAC (Risk Management & Compliance) Training Awareness Programs
 Received Certificate for Completion of 5 years in Wipro in 2009
 Received Certificate of Completion for TLRP (Team Leader’s Readiness Programme) on 19/01/07

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 Senior Engineer (Project Management & Service Assurance), Delivery Telecom Services, Sify
Technologies, Lucknow - a leading Telecom & Internet Services, Application & Technology Integration Services
and Managed Services provider February 3, 2014 – Till-Date
 Manage Projects till completion/delivery, and provide Support Services for customer assurance and satisfaction with
accountability for project initiation, implementation and testing, and services; forecasting monthly/ annual requirements
& targets & executing them in the given time frame by organizational planning. Currently, I am handling, an Uttar
Pradesh & Indian Government project for UPPCL (Uttar Pradesh Power Corporation Limited), named as R-APDRP (Re-
structured Accelerated Power Development and Reforms Programme) and responsible for Service Delivery and
Assurance for all the 4 Zones (DVVNL, PVVNL, PUVVNL & MVVNL).

3.  Deputy Manager - Operations at TBSS (Tata Business Support Services), Noida in Enterprise-12777
Technical Support for TTSL (Tata Tele-Services Ltd.), a leading Internet Leased Services Provider in networking
domain. October 1, 2012 – August 30, 2013
 Spearheaded entire gamut of tasks involved in Operations and General Management for an Indian-based
Internet/ Networking Services Provider for small and medium enterprises across India for products like,
ILL(Internet Leased Lines), DLC (Domestic Leased circuit), NPLC (National Private Leased Circuits), and
MPLS (Multi-Protocol Label Switching). Managed a team of Assistant Managers / Team Leaders, technical support
executives in TBSS for TTSL Customers. Responsible to achieve agreed Service-Levels & CPMs like, Quality,
Service-Level Agreement (SLA), Customer Experience, First Time Resolution, Turnaround-time/Business
Output & Productivity, etc.
 Group Leader (Assistant Manager – Operations) for Indian-based Client – Bharti-Airtel/BlackBerry &
Platinum Telemedia, Wipro Ltd., Noida June 1, 2011 – October 1, 2012
 Managed Operations and General Management for an Indian-based Telecom Services Provider. Led a team of
technical /Customer Care advisors in Wipro for Bharti-Airtel-BlackBerry & Platinum Telemedia Customers.
Responsible to achieve Agreed Service-Levels & CPMs.
 Team Manager - Operations (for UK-based Client - Friends Provident), Wipro Ltd., Navi Mumbai
January 25, 2006- May 31, 2011
 Managed a team of 15 e-consultants in Wipro for FP International with additional responsibility of FP New Business
back-end processing. Lead and manage four lines of business (FP International – New Business & Life Servicing,
Countrywide, Admin and eSelect in New Business) involving premium UK customers for transaction processing and
post.
 Offline Technical Reviewer - Dispatch Quality (for US-based Client - Dell Inc.), Wipro Ltd., New Delhi
April 19, 2004- January 26, 2006
 Worked as Offline Technical Reviewer - Dispatch Quality for ACS (Americas Client Services) queue in Dell
(Previously worked as Technical Associate, Email support for the same client)
Highlights
 Assisted team members on the floor in resolving complex technical issues and high-end troubleshooting
 Maintenance, consolidation and sharing of best practices, procedures and statistical process-related data
 Performed Quality Audits of the Dispatches and Emails, and prepare Action Plans and implement them
 Communicated with the client-end representatives for different policy and procedure issues and queries, and
seek resolution actively
 Performed root-cause analysis for Customer Experience, Save Repeat Dispatches, and thereby, help
generate profits for both our client and the organization
 Recipient of Certificate of Silver status as Dell Customer Experience Champion Silver Technician in ACS
(America’s Client Services) from AVP-Operations, Mr. Alok Jain
 Recipient of Certificate of Bronze status as Dell Customer Experience Champion Bronze Technician in ACS
(America’s Client Services) from AVP-Operations, Mr. Alok Jain
 Account Executive, Integrix India Private Limited, New Delhi (Networking Services / Products Provid er)
December 23, 2002 to March, 2004
 Oversaw pre-sales & business development operations for IIPL, with marketing of networking solutions.
Liaising with channel partners to understand their requirements and offer them the right support to achieve common
targets. Maintaining relationship with existing customers for new business generation as well as obtaining
annual maintenance contract from the existing set-ups.
Highlights
 Involved in activities like generating business leads, requirements gathering, brainstorming and proposing
possible networking solutions, deployment, implementation and testing of the final solution.
 Additional responsibilities included Pre-sales activities, Market-research, build business rapport and interact
with prospective Accounts and present Clients
 Gain and enhance knowledge & skills imparted through trainings, seminars & programmes conducted by
various networking companies like Cisco, Avaya, D-link and 3-Com

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 Good team management and leadership skills and ability to work effectively in teams
 Ability to identify and analyze a problem holistically, offer solutions and alternatives
 Keen and quick learner with an inquisitive mind
 Versatile & innovative, with an innate drive for excellence
 Good planning and organizing skills and ability to take calculated risks and decisions
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 RDR (Repeat Dispatch Rate) Six Sigma Project (involved in data collation, analysis, reports)
 Initiated a Lean Project for minimizing Internal Procedure errors related to the process
 Other academic projects in C, C++, OOAD/ISAD, UML tools, MS Access, Visual Basic, Web technology (
HTML, ASP, JavaScript, VbScript), Oracle 8i and Win NT
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 Recipient of the District Merit Scholarship, and Certificate for qualifying for the final interview of the National
Talent Search Scholarship (NTSE) on 17/12/92.
 Awarded National Mathematics (B-Level) Olympiad Certificate for Merit (82%) in 1991.
 Winner of many athletic events (Inter School level) and quiz events
 Held positions of responsibility during the academic career like Batch Representative at IMT, Head boy at
school/college
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2006 Corporate-PGDBA, Marketing from Symbiosis, Pune, with A+ (75.00%)
2003 PGDCA (equivalent to MCA) from Institute of Management Technology (IMT), Ghaziabad
(C.G.P.A of 6.53 equivalent to 72.56%)
1999 B.A. from IGNOU (65.06%)
1998 Three-Yr Diploma in Hotel Management, from IHM, Lucknow
1994 XII from C.M.S., Lucknow (75.00%)
1992 X from C.M.S., Lucknow (85.20%)
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 Imbibed concepts in Software and Applications development, Information System, Design & Requirements
Gathering, Quality & Testing, Six Sigma / Lean project, Technical Writing, Programming Languages,
Operating Systems, Networking (Cisco Certified Network Associate), Database and Software Engineering
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 Member of the Chakravyuh Organising Committee-The IMT Sports Festival (2000) and Team
Coordinator, Chakravyuh-2001 and Chakravyuh-2002
 Team Coordinator during WIZEBYTE`2001 –An All India IT Symposium Organized at IMT
 Plan, organize and manage events, make friends, explore the unexplored, art/drawing, dramatics, photography,
active participation in social activities like blood donation camps, like to travel and listen to music, play and wa tch
sports (football, athletics, cricket)
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Date of Birth: 23 December, 1975
Address: H. No. 18, I. T. Colony, Water Works Road, Aishbagh, Lucknow (UP) - 226004
Mobile No: +91 9307962058 / 9695319997
Languages Known: English and Hindi
Marital status: Married
Nationality: Indian
Passport: Valid Indian Passport