This document provides a summary of Carrine Lavett's qualifications and experience in the insurance industry spanning over 21 years. She is seeking a new position that offers career advancement. Her experience includes roles in underwriting, auditing, customer service, billing and carrier relations across personal and commercial insurance lines. She possesses strong communication, analytical and customer service skills.

1. CARRINE LAVETT
Simi Valley, CA 93063 | (805) 551-8966 | carrinelavett@gmail.com
SUMMARY
Dynamic, energetic, customer focused insurance professional with high work ethics. I am a highly
qualified individual with 21 years of experience and extensive knowledge of insurance principles and
procedures. Expertise in the areas of Underwriting, Audits, Insurance Carrier Relationships, Finance,
Customer Service and Premium Billing for Personal Lines and Workers Compensation. My career
objective is to secure a position which can offer me career advancement and growth within the industry.
SKILL HIGHLIGHTS
 Excellent written and oral communication
 Risk Management: Review, Research, Analyze
 Negotiation and Customer Service expert
 Loss prevention and decision making expert
 Results Oriented: Ability to take initiative and work independently
 Strong multi-tasker, prioritize and organize caseload in timely manner
EXPERIENCE
Carrier Communication Specialist 07/2015 - Present
CoverHound Insurance Solutions – Westlake Village, CA
 Responsible for facilitating the onboarding processes for new carriers, work closely with:
o Insurance Carriers, Marketing, Product and the VP of Carrier Development
 Communicate with carriers to resolve ongoing operational issues and processes
 Responsible for maintaining agency licensing and credentials
 Work closely:
o Agency leadership and training resources to organize trainings for onboarding new
carriers.
o Product and Engineering during the integration and quoting process of new carrier
systems.
 Schedule and attend agency/carrier on and off site visits and agency training.
 Interface with product and carriers regarding system changes making sure all affected parties are
made aware.
 Identifying trends in CoverHound and carrier processes and driving process improvements
Senior Premium Finance Collector 07/2014 - 10/2014
Input I, LLC － Woodland Hills, CA 05/2009 - 10/2013
 Managed a portfolio of cancelled loans in the collection of unearned premium from insurance
carriers and agencies. Calculated and analyzed each account, resolving any discrepancy in the
return amount which resulting in the profitability of each loan.
 Processed billing of unearned amounts due utilizing demand letters customized to define
applicable state law requirements. Upon receipt of return premiums, calls to the insured to collect
and negotiate payments on remaining balance due.
 Prepared and evaluated month end reports of collection efforts and recoveries for each collector.
Attended monthly meetings with management to discuss results and implement new and
innovative procedures.

2.  Developed department training manuals. Managed and participated in the educational training for
new hire personal and continuous training to assisting employees to maintain and improve job
skills, contributing to the achievement of company target goals.
Personal Lines Underwriter/ Auditor 04/2006 - 10/2008
Countrywide Insurance Services － Simi Valley, CA
 Reviewed and analyzed inspection reports for homeowner/auto new business policies and
renewal submissions, ensuring the policy is properly rated and written in the appropriate tier.
Review business for risk management and loss control resulting in profitability.
 Evaluated policy change and cancellation requests implementing management approvals as
needed. Assisted in the execution of CAT loss strategies in order to minimize the loss and retain
the policies.
 Executed and prepared formal agent auto audit reports and conducted monthly meetings to
review premium leakage findings with product and sales. Assisted in the training and advisement
to auto field agents on underwriting, product procedures and system functions resulting in higher
profitability and retention.
 Build and strengthen relationships with field agents, strategic partners and builders. Assisted and
trained agents in Balboa products and company guidelines
Customer Service/Underwriter 08/2005 - 03/2006
Farmers Insurance Agency － Westlake, CA
 Provided customer service to policyholders', mortgage companies, claims and underwriting.
Prepared applications, client binders and assisted insureds with billing inquiries resulting in client
retention.
 Quote and analyze commercial new business and renewals. Track and verify completion of
Commercial claims activity and analyze loss control reports
Workers' Compensation Underwriter/ Personal Lines CSR/Auditor 11/1993 - 08/2005
Farmers Insurance Group － Simi Valley, CA
 Managed portfolio of accounts to underwrite and quote Workers' Compensation risks large
accounts for new business and renewals. Order and review investigation, loss experience reports
and prepare loss analysis and bureau reports. Advise and assist agents in underwriting
guidelines and endorsement requests.
 Provided customer service to policyholders', agency force and mortgage companies. Screened
inbound calls to determine service handling. Audited and resolved billing errors and issued
premium billing breakdowns.
 Audit policies and coding for quality and accuracy to prior to policy issuance. Processed change
requests, cancellations and reinstatements.
EDUCATION
Department of Insurance 09/2014
 Property and Casualty Licensed # 0J08178
Farmers Insurance 06/2004
 IIA - Insurance 21, 23
Computer Skills
 Microsoft Word, Microsoft Excel, Outlook,10 key