John Keith Dills has over 15 years of experience in insurance claims and management. He holds a Bachelor's degree in Business Administration and an Associate's degree in Economics. Dills is currently a PIP Claims Adjuster at Esurance, where he handles claims from Florida, Kentucky, Maryland, and Minnesota by investigating injuries, negotiating settlements, and responding to legal demands. Prior to this role, he worked as an Appraiser and Total Loss Adjuster at Travelers Insurance, and in management and claims adjusting roles at Nationwide Insurance.

1. John Keith Dills
9212 Sienna Moss Lane Riverview, FL 33578 | 704-576-7476| keith.dills@aol.com
Objective
· Insurance professional with a unique combination of experience, leadership, communication skills
and technical expertise seeking to expand my career in the insurance industry.
Education
BACHELOR OF ARTS | 1997 | UNIVERSITYOF NORTH CAROLINA AT ASHEVILLE
· Major: Business Administration
ASSOCIATE OF ARTS | 1994 | BREVARDCOLLEGE
Major: Economics
Summary of Qualifications
· 15 years of claims, litigation, and management experience; ability to interpret insurance
information; knowledge of medical terminology; IIA coursework and continuing education
certificates; various software and technical skills; excellent verbal and written communication skills;
outstanding customer service skills; highly developed analytical abilities; exceptional degree of
conflict management and problem solving skills; detail-oriented organizational skills, and ability to
work well under pressure and excel in a fast paced environment.
Experience
PIP CLAIMS ADJUSTER 3 | ESURANCE | 2015-PRESENT
 Determined whether Esurance was liable for paying claims by analyzing and evaluating the
related facts allowing for resolution in a timely and efficient manner.
 Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost
control.
 Identified and collected evidence and determined its value to a specific claim.
 Closed an average of 175 cases per quarter.
 Interviewed claimants, medical specialists and employers to determine pertinent claim
information.
 Attended 2 anti-fraud classes, as well as conferences, client SIU and industry seminars.
 Obtained all necessary information to complete proper evaluation of injury claims.
 Handled PIP claims in Florida, Kentucky, Maryland, and Minnesota.
 Negotiated full and final settlements in Minnesota.
 Utilized Examination under Oath’s (EUO), Independent Medical Exams (IME), and Peer Reviews in
medical management of the claims based on each state’s venue.
 Reviewed and responded to PIP demands from provider attorneys with timely responses to
negate future litigation.
 Responded and handled Minnesota arb requests.

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FIRST PARTY MEDICAL PIP AND COMMERICAL | TRAVELERS INSURANCE | 2011-2015
 Medical Management of first party medical injury claims, cost management in relation to
treatment, and salary loss evaluation.
 Applied my knowledge of auto appraisal in relation to the injuries that were claimed.
 Searched for SIU red flags and applied critical decision making in application of Independent
Medical Exams, SIU involvement, and Nurse referrals
 Medical management and investigation of commercial PIP claims in relation to workers’
compensation involvement
 Reviewed coverages on commercial accounts, some which were specially created for the insured
which encompassed specialized acting rules to follow
 Participated in voluntary CAT deployments, and have experience in writing property estimates via
Xactimate software
 Accepted promotion to First Party Medical PIP and Commercial Adjuster – transferring from
Charlotte, NC to Tampa, FL
APPRASIER/TOTAL LOSS ADJUSTER | TRAVLELERS INSURANCE | 2008-2011
 Performed inspection of damaged vehicles to determine labor and material costs for restoration
 Determined whether damaged vehicles were total losses based on insurance company criteria
 Examined damaged vehicles and classified nature of the accident
 After repairs had been completed, inspected vehicles to ensure quality service
 Worked inside the concierge shop maintaining the relationship with partnered auto repair shops
 Wrote detailed reports on condition of insured vehicles
 Advised on options for vehicle parts and repair services
 Secured and maintained I-Car Platinum status
 Completed training in auto body repair, frame repair, and mechanical / engine basics
 Consistently met and exceeded KPI numbers, body labor hours, and paint and material sublets.
ADMINISTRATION CLAIMS MANAGER | NATIONWIDE INSURANCE | 2006-2008
 Supervised 12 direct administrative staff reports.
 Served as Interim Total Loss Manager.
 Coordinated and participated in multiple interviews within Raleigh and Greensboro NC.
 Counseled direct reports on defining career and work related goals and objectives.
 Support local claims teams via assisting in team development and meeting agendas.
 Maximized loss cost objectives and customer service objectives.
 Responsibilities included facilities, utilities, and communication infrastructures of the Fayetteville,
New Bern, Wilmington, and Clayton, NC claims offices.
 Developed and gave monthly, mid-year, and end of year reviews
 Determined promotions and yearly raises based on budget for the direct staff within my
department.
AUTO AND PROPERTY MULTI-LINE CLAIMS ADJUSTER | NATIONWIDE INSURANCE | 2002-2006
 Worked with settling claims in the Total Loss Unit while using best claim practices implementing
CCC Pathways Estimating and Evaluation software
 Oversaw the Blue Ribbon Repair Facilities in Asheville, Hickory, and Durham, NC Markets.
 Experienced as a field auto estimating adjuster as well as a total loss adjuster
 Wrote estimates using Pathways Software, and heavy equipment estimates via Mitchell Software
 Participated in CAT deployments throughout NC, SC, TN, and AL