Angela Mathis is seeking a position that utilizes her extensive experience in real estate contracts and as a problem solver with strong communication skills. She has over 12 years of experience at JPMorgan Chase Bank handling various roles such as an operations specialist, team lead, and default escalations relationship manager. Her experience includes reviewing loan documents, researching loan details, resolving customer disputes, and assisting borrowers experiencing financial hardship. She is organized, a strong communicator, and adept at managing multiple projects under pressure.

1. Angela Mathis
Duncanville, TX
469-765-6402
Angela.mathis35@gmail.com
Summary of Qualifications
Self-motivated and organized Real Estate Contracts Professional with very extensive experience as an
effective problem solver, thorough researcher and articulate communicator. Recognized for ability to
work under pressure and adhere to production goals; effectively manage time and work flow while
handling multiple projects; acute attention to detail; strong ability to resolve disputes; strong verbal and
written communication skills and excellent organizational skills.
PROFESSIONAL EXPERIENCE:
JPMorgan Chase Bank, N.A.,Dallas, TX 10/2004 – 6/2016
MB Financial Ops Specialist II 9/13 – 06/16
Claims Department – VA Portfolio
Primary responsibilities include reviewing and completing Receivables within departmental time frames,
review each claim to ensure Chase receives the maximum amount possible for each claim which may
include filing Appeals and Supplemental claims.
 Developed and implemented a method for preparing Appeals that ensures the maximum payment
to the servicer which involved creating an Excel spreadsheet that detailed the next step for each
loan assigned.
 Proactively identify problems, root causes and developed appropriate resolutions.
 Collect supporting documentation, researching ledger transactions in order to file claims with VA
using CMax and Valeri.
Default Escalations Relationship Manager 9/10 – 9/13
Executive Office
Selected to assume position that assisted borrowers experiencing financial challenges to retain possession
of their homes.
 Reviewed each case to determine the best solution according to established
guidelines. Researched loan types, borrower income and asset info, hardship requests and
property calculation information in order to find the best financial solution for the company and
the borrower.
 Adhered to state and federallaws and regulations as well as the requirements of the investor
while resolving defaults. Supported internal working groups such as Legal, Executive Desk and
Escalations team and worked directly with borrowers, underwriting, Executive Office, and
approved third parties.
 Negotiated loan financing strategies with internal support groups. Researched and resolved
inquiries and problems related to negotiating loan agreements, delinquency arrangements or
pending foreclosures.
 Served as liaison with other departments in the resolution of day-to-day administrative or
operational issues. Communicated action recommendations, work progress and accomplishments
or escalated unresolved issues.
 Facilitated the planning, execution and completion of special projects.

2. Angela Mathis
Page 2
Team Lead/Editor 6/10 –9/10
Sr. Operations Specialist
Monitored aging cases and assisted Researchers in preventing cases from aging over 60 days by diligently
tracking the incoming correspondence and carefully allocating assignments to ensure Researchers had
balanced workloads, while also managing my own case load. Maintained a success rate of 100%. This
achievement required flexibility and a willingness to work extended hours as needed.
 Also assumed the task of working special assignments such as publishing a weekly “Did You
Know?” These tips allowed Researchers to better manage their cases and to follow the steps
needed to expedite the research process. Team achieved an average case aging of 21.67 days.
 Assisted with the design and management of the team database to ensure that all escalated cases
were resolved in a timely manner. This database fed information to another internal monitoring
system that was used to correctly identify team’s accomplishments and opportunities for success.
 Also took on management of WebStats and reduced the number of open cases.
 Assisted management with interviewing and hiring selections of new employees.
Sr. Operations Specialist 8/09-6/10
Primary responsibility was to respond to Qualified Written Requests (QWR) from Customers, Attorneys,
and other authorized 3rd
parties within a 60-day time frame. And to ensure that the database was properly
updated and generating reports as needed to adhere to mandatory time frames.
 Overall goal was to respond to a minimum of 25 QWRs each week per representative. Personally
achieved an average of 35 responses per week,in addition to providing assistance to Operation
Specialists in the acquisition of documents.
Operations Specialist 10/06-7/09
 Primary responsibility was to respond to customer correspondence by properly acknowledging in
writing at least 95% of incoming correspondence. Consistently exceeded the standard and
assigned to Researchers within 48 hours.
 Developed and implemented response letters for routine requests to eliminate the need to assign
certain tasks to Researchers.
 Developed and maintained a position manual for the Acknowledgment Desk which outlined the
requirements of the position.
Researcher 10/04-9/06
Primary responsibility was to provide appropriate and timely responses to written inquiries related to
mortgage accounts. Position required strong problem solving skills and the ability to work across
functional lines to resolve customers concerns,good judgment, and the ability to resolve issues
independently.
 Frequently noted for having the highest productivity in the department and taking on additional
tasks such as editing and assisting other departments.
 Assisted and trained new Researchers and developed form letters to expedite responses to routine
requests.
EDUCATION
Professional Career Development Institute,Atlanta,GA – Certified Paralegal
NALS Legal Training Course,Atlanta,GA – Certificated Legal Professional